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October 2023 by Vishal S.
Absolutely terrible service. My plumber brought two small shower faucet handles to be plated. He was told it would be done in 2 weeks; it is now almost 9 weeks with no communication. Calls, emails, and texts are ignored. The only way to get any communication is when my plumber goes to the shop personally. He is given lame excuses (the tank went down, I have 2 guys out sick, blah blah blah) or unfulfilled promises (we will be done today or tomorrow, Monday for sure...). I have given up and gone in a different direction. If these guys ever do call back, which I doubt, I plan on telling them I will be there in 2 weeks... If I could give negative stars I would.
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July 2023 by Alexandra T.
Scott needs to learn how to talk to customers because I will not be coming back simply because of him. When I first dropped off my piece, he was friendly and promised me two weeks. This piece was important and I relied on his two week lead time. When I came back at the two week mark, he wasn't so friendly. His eye was bloody looking, probably because someone punched him in it for being such an a**. He yelled at me, yelled. He told me that he would call me when it was done and that he didn't know when this would be, but probably by the end of the week. A couple days later I stopped back in to see if it had come. He screamed at me in front of other customers and told me that he didn't know why I came back in. He said he didn't know when the piece would be back and that it could be up to six weeks and that he never promised me two weeks from the beginning. He also told me that he isn't going to drop all of his other jobs in order to take care of mine, as if I was behaving in an entitled way and trying to demand more from him than what was promised. He told me two weeks from the start. So I needed this piece back and was frustrated because by not having it, I wouldn't be able to have my project completed that was costing a whole lot more than a refinished metal part. I asked him if I could just take it back, even if it wasn't done and he said NO! So then I asked if it wasn't there, could I go pick it up? And he said NO! He said he would call me and that it will be back sometime, but he didn't know when. Ultimately, I didn't get a call. I got a text saying this was done a few days later. I explained to Scott that I wouldn't have left it when I did if it was going to be longer than the promised wait time, but that didn't matter to him. He denied ever saying two weeks. Due to this delay and the project that I had going on, by not having this part, I had an entire bathroom rebuilt and the part does not fit properly so I will be without my shower for probably two more months if I'm lucky. I regret going to Normandy and I also regret not giving Scott another bloody eye on the other side.
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March 2023 by Arthur Ray
Horrible place, unacceptable quality of work and customer service. Instead of promised 2 weeks it took 5 weeks to get back my metal. Every time I call to confirm if it’s ready there were always promises.Super thin weak and uneven finish coat, chipped corners, scratches and marks all over, rude salesperson refused to refund or do anything. Unprofessional and unacceptable
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January 2023 by Bruce H.
This is my go to place for any type of metal refinishing, their color match and attention to detail is next level. There's not too many places out here I have this level of craftsmanship and consistency..
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August 2022 by Katya R.
Horrible place, unacceptable quality of work and customer service. Instead of promised 2 weeks it took 5 weeks to get back my metal. Every time I call to confirm if it's ready there were always promises. Super thin weak and uneven finish coat, chipped corners, scratches and marks all over, rude salesperson refused to refund or do anything. Unprofessional and unacceptable
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May 2022 by Jill S.
I had such a great experience here. Scott was so helpful and efficient and I got my items back really quickly. Highly recommend! Thank you!
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April 2022 by Debi B.
I took a 20 year old, pitted Baldwin Entry passage set into Normandy to have refinished to Matte Black. IT TURNED OUT AWESOME! They had a problem removing all of the chrome but they stuck with it and finally got it to where they were content to refinish it. It shows that they have a lot of pride in what they do when you see the finished product. The price is fantastic and the turn around time is amazing! I will be a customer for life!
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March 2022 by Kaye Sharbrough
No! No! No! These people lied to me twice and damaged the lamp I left.Backstory: I "inherited" a lamp that needed refinishing. I liked it but didn't know if it was worth the cost and effort. I took it into the shop to see what "the experts" recommended. I was told it was a Stiffel and that it was worth refinishing. Cost $250. I said ok and left the lamp. I went home and then researched vintage lamps. (Ok, I know, I shoulda done that first...my bad). Found out it was actually a Frederick Cooper French Pillar Calendar Table Lamp. A similar lamp was selling on the internet for $150. Again ... my bad. But I figured I would be able to enjoy it anyway after it was refinished. Wrong! I picked it up yesterday and there is now a dent in the base that was not there before (although the owner said it was, I know better as I tried to polish that same base myself so was intimate with it). Also the faceplate had been removed and was replaced so that the holes in the plate no longer line up with the holes in the wooden pillar before...which makes the calendar useless. And when the faceplate was replaced they scratched the pillar and one of the four nails is missing. And least of all the felt bottom was not glued on. So...use these folks at your own peril.
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May 2021 by Jiahui Li
well done ，thx
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May 2021 by Karin B.
They do very exceptional work. I trusted them with a 19th century piece, perfect, incredible job. Karin B.
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November 2020 by Jeff Reuter
Absolutely the greatest company I have ever encountered to take care of my metal polishing needs.
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September 2020 by Robert G.
I be had many things polished over the years and they do exceptional work and repairs. I brought in a brass cigar ashtray that was used under a pot for years. Now it looks brand new and is on display in my house. Price was right and came out better than I expected.
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August 2019 by Drew E.
I had some pieces refinished recently. Scott promised 1 week to get them done. Took 3 weeks and then they lost a piece. When I attempted to recover the piece I was ignored.
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June 2019 by Helen V.
I read the reviews on this site and took a small silver chandelier in to have one of the broken lights repaired to Normandy. I was told the cost would be $50. I just now returned home from picking up my chandelier and I am still literally shaking. I was verbally assaulted in the store by a very large man who appears to be the owner. Here is what took place. I came into the store and nobody was at the counter. I rang the indicated bell and still no one came to help me. I walked over to where the workshop appeared to be and stood outside the gate marked no entry. I could see my chandelier on the floor. When this man finally came out I politely told him that was my chandelier. When he picked it up, it was in the file box with lid I brought it in. He went to pick up the chandelier but left the lid on the floor. It looked very wet. I asked for the lid. He told me it was too wet. I asked to see the box and felt the bottom. The bottom of the box was all wet. I politely asked for another box. The man did not appear pleased and begrudgingly went to look for another box. He put my chandelier on top of a stool. As I stood waiting outside the workshop area, I watched as my chandelier crashed to the floor. I involuntarily let out a scream. It was so upsetting to see my family heirloom falling and glass breaking. The man came back and there was no remorse or apology. What I believe happened is the box was so wet it was unable to hold the weight of the chandelier. Without a word he took it to the far back and would not show me the condition it was in. I wanted to go back to see it and innocently thought I was in an appropriate area. It's a confusing maze of areas and it was my first time in that part of the store. All of a sudden this same big man comes out and begins yelling at me and ordering me to get out and saying I was not supposed to be in that area. I apologized and said I honestly didn't know. He continued and went postal on me. I told him he had no right talking to me in this way. We wouldn't drop it and kept insisting I violated the store rules. I was shaking and walked out of the store sobbing after he disappeared. He then came out to the front counter and pushed the chandelier in front of me. He told me to just take it and it was fine. He went after me again after I told him that I can't believe he talks to customers this way. He accused me of moving forward into the forbidden area when I didn't. He told me to just take the chandelier and but normally it would be $75. I reminded him that my quote was for $50. He said yes but it required a lot more work. I asked how I knew it was even working. He became enraged and said he would show me. At this point I had had enough. I took my chandelier and walked out completely shaken. I am a petite woman and this man was very angry, confrontational and intimidating. This was a horrible experience and not deserving of a single star. I don't care how excellent the work may be. A man who treats women with such disrespect and yes I would use the word abuse, ought not to be in business. I am a nice, polite person, having a wonderful day until this happened. I used to own my own business and I can't fathom treating any customer in this manner. I can't get over it. I don't even know if my chandelier is working or is damaged. So sad. What he did to my psyche today is the worst of it.
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April 2019 by Noreen McQuinn
Superb service and workmanship. I brought in a floor lamp that looked like I had pulled it out of a landfill. It was ugly, a dull brown all over and the metal was corroded or oxidized. He transformed the lamp into a work of art. He is professional, skilled, and talented. He didn't just restore a lamp to its original beauty, he transformed the lamp; he made it beautiful. In addition, he refurbished two additional brass lamps to their original beauty, also excellent work. The pictures just don't do justice, but you can get an idea of the before and after.
