July 2022 by Nishant Tiwari
The customer service was good but not much variety available.
July 2022 by Ilene Rountree
They did not have a very large selection of women's shoes. I had to drive to another store.
December 2021 by M E
Super friendly staff and very helpful. I have a bad back from recent surgery and he very patiently put multiple pairs of shoes on for me! My foot is super wide with narrow toes, so it seemed to take ages, but a smile the whole time.
December 2021 by L R
Super friendly staff and very helpful. I have a bad back from recent surgery and he very patiently put multiple pairs of shoes on for me! My foot is super wide with narrow toes, so it seemed to take ages, but a smile the whole time.
December 2021 by Chris Bulone
Service is great here. Best items sometimes out of stock. Staff is awesome at recommending substitutes.
December 2021 by Blayne Marlo
Dont shop at this location! I have been buying New Balance shoes for 20 yrs. The clerk charged me for $65 upgrade for NB insoles. They only installed 1 upgraded insole on my left shoe. So I have been walking on mismatched insoles for 1 yr.NOW I HAVE PAIN IN RIGHT FOOT!!This store has NO RECORD OF MY TRANSACTION (HOW CONVENIENT!) No help from manager Diana Rosete or the owner Joe Laurenco. My next step is a youtube video of my mismatched insoles. This place does not keep track of transactions and the Staff is INCOMPETENT!!
December 2021 by Mario Arteaga
Not much selection, and very expensive...
October 2021 by Paul
Employees are poorly trained (if at all) and inventory was very sparse (as of 9/27/2021). I was told that inventory would not improve until late November, or even December. My salesman could not explain the difference between 990v5's (running shoes) and 877v1's (walking shoes). I don't blame him - where is management and why don't they provide some training? Call ahead to see if they have the shoes you're interested in and the size you need. Otherwise, you'll likely be wasting your time.
September 2021 by Tom Martinez Jr.
I was introduced to New Balance through a close friend. I browsed the shoe selection online and chose to visit the South Coast Plaza store with my wife. We were greeted warmly as soon as we walked in and we were even offered a foot profile test. I was impressed by the amazing service that the employees walked us through. We learned about the the way we walk and what shoes would be great for our individual walking pattern. We ended up by two pairs of shoes, for my wife and I. We cannot thank you enough for getting us set up with the most comfortable shoes I have ever owned.
September 2021 by Frances Mathews
I phoned in an order which this store promptly and accurately filled, along with a friendly sticky note on the box. Great store.
August 2021 by Oscar Caudillo
This is my second time here in less than two month's. I bought a great pair of 990's last time. This time I bought my son a pair of 940's for school. Thank you Maddie and Peter!
July 2021 by Teresa Segura
I had an unfortunate experience at the south cost plaza new balance. I walked in and the store had about 8 people, it was difficult to tell who was the employee. One employees had a “man bun”, running shorts and T-shirt. Later identified a second employees that was helping a gentlemen try on shoes. I de tidied the second employee when he stood behind the cash register. I asked if he was busy or helping someone. He raised his voice at me, told me he was busy and to wait. I was shocked at how rude he was. I needed néw running shoes and waited. He finally came around to help. Again he was short tempered and seemed bothered. I told him he did not have to be so rude. He brought out the shoe I asked for. He did not assist in trying on the shoe. He did not suggest any other options, I asked for socks. I asked for information. He barely made eye contact. I mentioned a Previous running shoe ordered online due to COVID. He was not helpful in explaining to the return policy or asking to help with return. I called new balance that same evening to. I’m plain but it was closed. I like the running shoe I use but I would not want to deal with this particular employee again.
July 2021 by JD Frank20
Amazing Selection of Shoes and Amazing customer service I bought the shoes imidiately I definitely recommend this place
June 2021 by Miguel Luna
First time there, great service and I'll try the 1080 new balance running shoes ? see how it goes
May 2021 by Alexander Gonzalez
I would say that this store is okay because it's medium sized doesn't have much selection, and I had to go and return my Mother's Day present because they didn't have a selection that you wanted we tried a different one recommended by the employee but it was a no-go. It wasn't his fault he did a great job but just the store doesn't have much selection for women's slide sandals maybe in the future and May reconsider going back
