August 2021 by T Ford
My girlfriend got exactly the pairs of Vans she was looking for, as we are Vans People. Journeys doesn't feel as bougie as the rest of the South Coast Plaza Mall but feels just as comfortable (for adults and teenagers) to shop in as I remember growing up.
June 2021 by Cristina A.
Haley was so much help.. thank you for making me feel comfortable after sending you back and fourth with my indecisive ass with the platform doc Martens and platform converse. I Enjoyed my shopping. Thank you :)
January 2021 by Mv
Very kind and helpful staff
June 2020 by Rudy B.
Came in to take a look at what's new, " ALEX " was super helpful, super friendly. He took his time with us. Excellent customer service. We are definitely coming back to buy more. Thank you guys, keep it up.
January 2020 by Lacey U.
THANK YOU to Hailey!! She was so kind and helped my daughter ease her stress about her Doc Marten's zipper breaking the night of her show performance. We really appreciate you and the rest of the staff for understanding the urgency of needing replacement shoes.
June 2019 by Gabriel U.
I've been to this location several times now and I've always left satisfied. The employees are super helpful and always seem eager to help, and are quick to check the back for any product you need.
April 2019 by Crystal S.
Mia is honestly the most HELPFUL employee there. She is the worlds most sweetest worker she honestly made picking shoes so easy, I went in indecisive and left feeling confident, don't know what I would do without her!
February 2019 by Michelle T.
The guy working was very nice, and immediately asked what I was looking for when I walked in. He seemed to know a lot about the shoes I was looking for too, which was cool. I picked up a pair of Doc Martens, and he told me some info about breaking them in. Overall, great store and customer service!
January 2019 by Mikaela H.
I don't usually review retail stores but this seemed necessary because every time I've come here I've had great customer service and today was no different. I've been searching for a specific doc marten for months, that has been sold out everywhere and today i woke up with a glimmer of hope to find them again and so I called journeys and the manager ( I wish i got his name) answered and said they had one pair in my size and he would hold them for me and to just ask for the manager when I came in, so I raced there and as soon as I got there he got them out for me and was so helpful with advice on how to break them in and how I should wear them to be most comfortable until their broken in. He was so friendly to both my boyfriend and I and he even put my old shoes in the box for me, brought me scissors to cut off the tag so I could wear them out. The other guy working who also seemed like a manager was very friendly as well. This location has excellent customer service and we always leave here very happy!
March 2018 by Cameron K.
I went in last night to purchase some new shoes in person and was immediately bombarded by an employee who was so over enthusiastic I felt like I was being patronized. The employee who was having a normal conversation with her coworkers ran up to my mother and instantly started screaming about how her day was going and how 'exciting!' everything was in the store. With multiple warnings that we were there to browse on our own accord and didn't need assistance, she persistently keep asking to assist us and it was an all around awful experience. I left within 2 minutes and probably won't go back.
March 2018 by Wendy C.
I got exceptional service today at Journeys from all the staff, but especially Brian (or Bryant?). Even though I didn't end up buying shoes today, I will be coming back to this store when I find a pair of shoes I like in the future. Thank you for friendly service!
October 2017 by Sean G. Rosenstock
This is a chain store offering mostly shoes and accessories, like bookbags and caps. Personally, I'd say come for the shoes..sneakers. They have a nice selection of brands like Converse, Adidas, Vans and some Dr Martins. Personally, I'd stay away from the Dr Martins..this is not where I would buy them. But their prices and selection of casual shoes is good and generally their service is great. Staff is usually quick to offer help and are friendly.
October 2017 by john j.
Bought a pair of Dr. Martins and 3 months later i felt my feet getting wet. They were flawed and the sole on the side was cracked and hard to notice. So took it back and talked to the manager [email protected]
&!?&@. Nothing!! No exchange no return no credit! Nothing. Dr. Martins are expensive shoes and at $158 a pair i exect them to last a little longer than a $5 pair of shoes from walmart!!! So Journeys in the mall gets an F - from me and if i could i would give negative stars!! Out of $158+ tax and a new pair of Dr's with cracked leaky sole!
August 2016 by Chris N.
There are 2 girls working the front who are super energetic, helpful, and great with kids. I came in to exchange a pair of shoes for Euro sizes and was positively surprised when the young lady had a size conversion chart on her lanyard. Exchange was easy and effortless
March 2016 by Nix Mione
I shopped here for the 1st time yesterday & had an awesome experience. Was looking for a pair of specific shoes for my bf but couldn't find them. Luckily a red haired gentleman assisted us. He knew exactly what we were looking for & got us a pair in my bf's size. He loves them & I think they fit great! Thank you, to the employee who went above & beyond to help us. We really appreciate it!