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April 2024 by Mae E.
This place is a hidden gem. We took two necklaces here and Janice was so helpful and professional. In and out quickly. Definitely a place worth visiting!
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March 2024 by P C.
What a wonderful place to get watches repaired and serviced. I have absolute confidence in their wide knowledge in watch repair having brought my vintage Rolex there and am looking forward to working with them on my Omegas, Seikos, Etc. Staff is super friendly and makes you feel at ease when you work with them. I'm not curtain why people would ever rate this lower than 5 stars as I've never had a bad interaction with them ever. Highly recommended.
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February 2024 by Jan K.
Jostmar provides excellent and honest personalized service. The staff treats your prized watches as if they were their own. There are a lot of places to service your watch, especially at South Coast Plaza, but none go above and beyond like Jostmar.
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January 2024 by Michael T.
All the other bad reviews about this place are spot-on. Do not go here if you're looking for quality service or craftsmanship. There's a good reason why this place sells $20 Walmart jewelry and is located behind the men's restroom. The people working here take absolutely no pride in their work and refuse to acknowledge their mistakes. At best they'll do a half ass job and at worse they're damaging your jewelry. You're much better off spending a couple extra bucks somewhere else and getting much better results.
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January 2024 by Mio M.
Horrible customer service, rude owner, amazed this place is still in business in todays' age of online reviews. Brought a watch in to get opened up and pressure tested. Took 5 minutes. He charged me $200. Another place I found would do it for $100(I wonder what else he's charging double for) I then came back to open it up again, he refused to help me. Weird vibes. Would strongly recommend to avoid at all costs.
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December 2023 by Shahd A.
Awful experience . I regret going there and trusting them with my watch / Went to have some links removed from my watch - a very simple procedure and the guy that helped me totally messed it up and broke the links . Then proceeded to tell me that he will try to get a replacement link for the one he broke and that he would cover its cost . AS IF i would even pay for his mistake . And that getting the replacement part might take weeks . What a nightmare , he ruined my day and broke my watch . Awful service , incompetent staff
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December 2023 by k c.
This place is a real hidden gem. If you have jewelry or need watch repair, this is where people in the actual industry go. Jewelry stores, vintage watch and rolex owners. They are the real deal and some of the best in the business. They're great humans and really fun to chat with too. It's really hard to find places like this so when I do I usually become a life long customer. Highly highly recommend.
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November 2023 by jennifer v.
Hidden little gem! Friendly and fast service! Needed a new battery for my Tag watch. Was a reasonable price and he checked over my watch as well. They offer repairs there as well.
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November 2023 by Gloria H.
I got my bracelet repaired here a couple months for a broken link and honestly I wish I had NEVER gone. The jeweler fixed the broken link by taking off some gold from the clasp. He didn't tell me that he was going to do that because if I had known I never would have allowed him to! Now the clasp looks lopsided and defective. And he soldered the links terribly so that the links have lost flexibility in that section of the bracelet. I understand that this is a dainty bracelet but if you can't fix it to it's original form, I'd like to know so I won't be scammed! I thought I could live with the damages, but I can't stand to look at how ugly the clasp is now. I haven't worn it in months because of the defect and now this gold bracelet is worthless to me. I truly wish I had NEVER gone to see him.
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October 2023 by Melissa Mullins
I’ve. been taking my watches to Jostmar for many years, sometimes 5 at a time for cleaning, water testing and new batteries and the repair work has always been excellent. The customer service is amazing and always with a smile. I don’t go anywhere else.
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September 2023 by Kylie R.
Thank you for always providing us with fast service. I've been replacing batteries here for many years and doing jewelers repairs. Always a pleasure.
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September 2023 by Lee T.
Awesome place. Joe is a watchmaking genius and takes really good care of all of the watches he works on. He's an amazing resource for information and very honest; the only person I trust to work on my collection.
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August 2023 by Nourah Oraini
Josmater Jewelry Repair is exceptional! The employees are incredibly sweet, creating a warm atmosphere. Joe stands out for his expertise. He fixed a watch that no one else could. Truly the best!
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August 2023 by Nio B.
I called 5 different watch repair. Joe and staff very honest and skilled craftsmen. My Tag is good as new . Avoid all watch dealers !!! Only one name get it done right Jostmar .
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August 2023 by Matthew N.
Joe is easily the best watchmaker I've come across in 20 plus years of collecting watches. From very complex to simple refinishes. I would highly recommend Joe and his team. They are awesome at what they do.