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“The T-Mobile staff were extremely helpful when my phone stopped being able to read the sim card and connect to the mobile network. My new phone came in the next day, and they assisted in transferring all the data from the old phone to the new one. Thank you so much!”
“Amazing customer service, transparent about costs and very informative on ways to save and what's best to go with. Will definitely use Blackstone Networks again!”
“Val the manager is an absolute rockstar! She kills it every time with customer service. I cannot recommend her enough. She truly understands what it means to take care of your customer and goes above and beyond! I met with her twice and both were an absolute pleasure. If you need to switch or have an issue make sure you see her!!!”
“I had a fantastic experience at this store. Madison was incredibly attentive and well-informed. After I explained what I was looking for, she quickly retrieved the exact item I wanted from the back and thoroughly explained all the details of the product. Alice was equally impressive, offering additional insights right away. Both made me feel very welcome and well-informed about my purchase. If you're looking for top-notch customer service, this is the place to go!”
“Absolutely amazing service. Perry was extremely personable, knowledgeable and efficient. Pleasure working with her.
A wonderful experience was had when, frankly, I was dreading stopping in to sync a 2nd phone and line.”
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“We've been happy T-Mobile customers for 7 years, with great service and quick resolution of any issues. In early April, I ordered a new phone online—something I’ve done with every upgrade. I unknowingly placed the order on the last day of a $500 trade-in promotion. My card was charged, but on April 5th, I received an email stating the order was canceled with no explanation, just a refund.
When I called T-Mobile, no one could tell me why it was canceled. I was told to reorder, which I did, but this time, the trade-in value dropped to $175. I had screenshots of the original promotion and wasn’t willing to lose $325. After more than two months of back-and-forth with customer care (with repeated promises that never resulted in action), a supervisor finally told me I needed to visit a store.
At the first store, they confirmed I should have received the $500, but couldn’t help further. I was told to try a corporate location. Frustrated, I went in expecting more of the same, but instead, Marisa listened patiently and brought in her manager, Alberto, who said, “Let me try to make this right.”
Forty-five minutes later, I left the store relieved and very grateful. A BIG thanks to Alberto and Marisa, I’m once again a happy customer—and hopeful to be with T-Mobile for another 7 years.”