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December 2023 by Angela C.
Thank you Aaron for all your help guiding my husband and me regarding buying our first pair of rock climbing shoes. We are extremely sad that we cannot visit you and the store in the future for our sporting needs because Gear Coop will be starting an online store rather than a "brick and mortar" store. FYI: Currently Gear Coop is selling off their current inventory at drastically reduced prices. So come and shop before this store is officially closed. There is still a ton of good stuff left when I went yesterday.
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December 2023 by Matt B.
Going through was quick! Got a friend pair of rock climbing shoes for a good cheap price.
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November 2023 by Amy K.
What a fantastic place to shop for gear! I was specifically looking for rock climbing shoes. The employees who helped me were knowledgeable, helpful, and patient. Sure, there were some shoes not in stock for my size, but at a co-op/outlet shop that's to be expected. I was so impressed by their huge variety of climbing shoes - FAR more than can be found at REI. The employee explained & showed the differences in climbing shoes for bouldering vs top roping, beginners vs intermediate vs advanced climbers, etc. There were options for narrower heels, or for more ankle support; laces or velcro. So many options. They have a small rock climbing wall to be able to try out the shoes. That was extremely helpful to feel how they perform for grip, strength, flexibility, and foot-feel. The wall is how I ended up deciding on the right shoe for me. (Before I tried the wall, I was leaning toward a different shoe and also wasn't super clear on which size I should get.) This was a fantastic shoe shopping experience! The store doesn't look as slick as REI, but the prices are why you shop here. The climbing shoes I bought here (La Sportiva) were 20% cheaper than they cost at REI. Although I was only there for climbing shoes, I did look around and was quite impressed with their other outdoor gear. Sleeping bags, fishing gear, mountain bikes. This shop is a gear junkie's dream! And the prices are right.
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November 2023 by Farrah U.
Store is closing, surprise surprise. Beware of Kevin Tuong he is a so called sorry pathetic "manager". I came in store to purchase an item that was promoted on social media as 30% off. I check out and Kevin rudely asked "do you know how to read" and exclaimed it was only 10% off. If I looked as cartoon like as you, I too would be miserable but would never take it out on customers that spend at your ghetto store. False advertisement = scammers. Wouldn't even give me a bag, business must be doing poorly if you can't afford to give bags to customers who spent $980. What i've been spending here on gear is more than what Kevin can afford rent, so be appreciative my transaction can help your store not be in negative when you close the doors on this dump! Sour soon to be unemployed employee.
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November 2023 by C S.
Only reason I'm giving 4 stars is because it technically didn't buy anything. Regardless they are a super cool hidden shop that has tons of great deals and a large variety of products. I recommend you check it out for your next adventure.
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October 2023 by Luv B.
Taylor was the bomb! Excellent customer service, very knowledgeable and extremely patient. He was able to get me all set up with new skis, boots and poles for our upcoming trip. Not only was the service great, but I scored on price for high quality gear! Thanks again!
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October 2023 by Madeleine Luneau
Asked for an exchange on July 2023. Didn't receive a response until 1 month later. After I sent the shoes back, I didn't get a response for another 2 months again, and now am told they don't have the size for the shoe anymore.
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August 2023 by Moffatt Prescott
Initially I was excited to find an online retailer that still had a brick and mortar that seemed like a truly small business model. Their website is pretty glitchy when trying to complete an order on Firefox browser and would not allow me to add multiple items to a cart. I called customer service and was eventually able to get through. This is where the experience started to turn a bit. When you call Gear Coop you will be lucky to get someone rather than a voicemail. If you email them it will likely be a couple days before you hear back. I asked them on the phone if the item I was intending to order was indeed in THEIR warehouse and was assured that YES it was. They also assured me that they ship from either their store or THEIR warehouse. This was a flat out lie. They sell on Amazon and have their orders fulfilled through Amazon. Had I known this I would have ordered directly from the manufacturer. Amazon has extremely slow fulfillment times and Gear Coop has no influence over getting items out in a timely manner. This caused me to be without the product that I ordered and was told would arrive in time for a trip I was planning.All in all if Gear Coop would have been transparent up front and not lied about their fulfillment centers I would not be writing this email. If a customer asks a very clear question, do not obfuscate the answer.Answer your phone when your customers call during posted business hours, be truthful and set realistic shipping expectations so that customers can make an accurate and informed decision.
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July 2023 by Michael H.
This is a place you need to get all your fishing gear. Everything is usually on sale and have a ton of selection. I also want to give a special shout out to Gary in the fishing department. Extremely helpful, knowledgeable and just a really nice guy.
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July 2023 by Mark V.
picked up a new pair of climbing shoes and got a wild recomendation for a band i didnt know called AR Kane. thanks for the jams Aaron now I have new music to listen to while I climb, 'catch my drift' is one of my fave tracks
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July 2023 by Tuan Tran
Huge Disappointment!I purchased an expensive jacket from Gear Coop through Amazon and the jacket came used with stains all over the jacket and tears at the elbow areas. I don't why they would sell used and worn out merchandise to customer and labeling the merchandise as new. When the jacket arrived late evening, there was no tag attached to the jacket so I thought it was odd and so the next morning when I wear it in sunlight and under better light conditions, I noticed all these defective features and to find out it has be used and worn out by previous customer(s). Very disappointing. I hope this does not happen to anyone else.
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May 2023 by Andrew Gustafson
I cannot say enough good things about Gear Coop's customer service! I ordered a tent from Gear Coop online. After waiting 5 days the tent was still listed as 'Processing'. I contacted Gear Coop and within a couple of hours they had gotten back to me. Their customer service agent was able to fix the problem right away, and my tent was in the mail the next day. They even gave me an extra 10% off the order for my trouble. I received the tent a couple days later, exactly as ordered. I will definitely order from Gear Coop again.
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May 2023 by Stuart Brand
Get your free 3D foot scan and analysis. Aetrex orthotics changed my alignment. So comfortable!
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May 2023 by P Mag
Great place with many items for different outdoor activities...I just bought a pair of hiking shoes here and are great and on sell...the staff is great
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May 2023 by Andrew
Seller delayed my order for nearly 1 month then canceled my order. They did not want to honor the price they sold it at.
