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September 2024 by Salah Almudhhi
They have a super monthly subscription, highly recommended ? every year I subscribe
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August 2024 by Vanessa Bland
ABSOLUTELY THE WORST experience with this Location!!!!!!!!!!!!!
This location has gone downhill and they have failed to maintenance it, causing thousands of dollars to my car!!!!!!!!
. The hood of my car got totally scratched up after going through this location. After coming out and seeing the damage, I spoke with Dave the supervisor who took my damage claim. While I was really upset, he calmly told me that he has seen this before and that their insurance should cover it. That being said, he had his District Supervisor look at it a few days later. It was cloudy and so the scratches didn’t stand out as much. He showed my husband and I a camera footage of the entrance going in, and said that there were scratches. LOL..when he walked out to the car and saw that “the scratches “ on the car was actually bird poop and dirt. His “scratches” on camera disappeared. Because he barely inspected the car he said he was going to deny the claim!!!
I have been a loyal customer to this chain and this particular location for a few years
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August 2024 by Nicholas Megesi
Anthony was super helpful and patient with me
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August 2024 by Laura Nelson
Great car wash! Great quality and fast!
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August 2024 by Олександр
Best of the best ???
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August 2024 by Second Timothy
Today at 8:00am I brought my car to this wash. Purchased a $40 platinum membership and mid way through my car got stuck, instead of the car wash stopping to protect my car it pushed a car into the bumper! I went back once I realized there was damage and they blamed me for my car being moved into park! They were rude and completely unprofessional! I will never so much as do business with organized criminals! They push cars through and blame you if damage is done rather than taking ownership and safeguarding clients! Whether my car was moved into park or not the car wash should stop and protect a car if this happens! They are responsible so me but created a system by which they look like they care and then shift the blame to me. Another man I met this afternoon named Dale who was involved in a 3 car jam same day today stated they were blaming him for turning the wheel off the track! This place is horrible and they created a process whereby they blame the customer knowing it doesn't stop when issues arise it just keeps pushing cars through! I just got this car a week ago and this was the first car wash and my experience was hell on earth!
Below the person said to contact the store manager I did that he mocked me and shifted the blame to me. The district manager did the very same thing! Your policy is to not honor your customer I will never do business with you! I am going to write the oc register and go out of my way to help you experience enough pain to change your horrible policy and absolutely abominable customer service!
Update:
I didn't get the resolution I had hoped for but have gone back and the changes made are solid and the process is improved so I will up it to 4 stars and possibly more as time goes forward. I forgive the difference of customer service indifference and choose to move forward and keep giving them a chance to earn or business, thanks for the changes.
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August 2024 by Lisa Putman
They were two long lines, but I waited. I chose platinum paid for platinum but didn’t get a Dreams receipt so my next wash would be half off. I thought OK no problem continued onto the wash. My wash was not platinum shower silver. so I paid for something I didn’t get, and don’t even have a receipt to show for my next wash at being off off.
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July 2024 by Bridget Williams
I love this car wash! Moves pretty quick when I go and does the job. My go to since I moved to the area.
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July 2024 by Heather Gains
Thank you for being such a good car wash
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July 2024 by Steve Basinger
Beautiful facility and even more beautiful staff! They go above and beyond!
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July 2024 by Kirk Fragione
Great service!
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July 2024 by Karla Mora
I love coming to this car wash! Everyone is friendly and all equipment is always clean and working.
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July 2024 by Tramale Walton
Clean, Fast, and Organized.
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July 2024 by Jordan espana
Great experience
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July 2024 by Aeryel Williams
Came for a $10 wash and leaving with a membership! Really like this deep clean!
