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July 2023 by Angel M.
Diego Uribe I love Ecco shoes for their comfort. I went to South Coast, Ecco and Diego Uribe was the sales associate who helped me. He was patient, understanding, and very helpful. I was impressed by his professionalism, customer service skills and specially his patience with my request. I will definitely come back to the store because of the service I received. A big great job to you Diego. You are manager quality!! Thank you!!!
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July 2023 by Cat V.
The store looks dull with white lighting.The staff looks unfriendly, and they make you feel uncomfortable the minute you walk in. They just scan you from top to toe without any facial expression, making you think that they are scanning you to calculate whether they should spend time on you or whether you can afford their products.Normally, I don't care about how the staff looks or what they think. If I want something, I just go for it. But this lady follows me and adjusts the shoes right after I put them back. So, I decided to test her by slightly moving a shoe without picking it up. She immediately went there to adjust it back by half an inch. She follows me so closely, and it seems like she wants to tell me, 'If you don't want to buy anything here, just don't touch any of the shoes.Well, if you look at my shoes right now, I'm wearing one of your collections because of the soft leather and good rubber quality. The sole is very comfortable. I wanted to get more, even though the design is not always up to date, and the Soft7 heel counter is a bit too low.It's better to buy those shoes online to avoid those unfriendly, calculating dodo eyes.
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June 2023 by J Z
There is a sales named Diego. I feel very uncomfortable with him. When I show pictures to find shoes. He didn’t have a look and reply me there is no in his store. When I ask any discount for today he told me no. And unwilling to services.
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June 2023 by f ei
“Diego” is a bad sale! super bad altitudes. I can not understand why Ecco hires that kind of sales. He doesn't want to find the right size shoes for me. And lazy to help!
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June 2023 by Marlene Murphy
Called ahead..showed up, limited stock, misled, walked away empty handed
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May 2023 by Reema K.
Gabe provided amazing customer service and provided expert recommendations about the shoes. Authentic customer service is hard to come by. Great job!
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May 2023 by Alex T
The customer service was good, but why the sales kept asking Asian people whether they could speak Chinese or not. That’s inappropriate at all. Not every Asian came from China. Not every one who came from China wanted to treated differently.
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March 2023 by Fady K
Terrible service. Before we even ask for the shoe size we want, we are told thry don't have it. And no change in the teller! Someone is coming to buy a product and you don't carry change???
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February 2023 by C Tang
I used to work nearby and always shop for ecco here. Later, I was transferred to work out of state. When I came back here on a business trip, I was very happy to meet Kathryn again. Her excellent service as always allowed me to choose the birthday gift I prepared for my wife.
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January 2023 by Mike O.
Very professional and kind customer service.Kobe did a great job of presenting the brand philosophy to us and created a very comfortable (no pressure) atmosphere.Thanks
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December 2022 by Joshua A.
Lady saw me walk in and instantly just watched me and I felt watched the whole time. Anyhow, I bought some shoes, tried them on and she instantly just took them back and said if I wanted them to let her know. I decided to go with the shoes/boots and she said "ok let me get them ready for you" and so I purchased and left. Once I opened the box at home the shoes were the same side! And one of them looked used or as if it were the display one. I'm livid because I wanted to use it for a New Year's party but now I'm stuck with out proper shoes! I should just stick with Ecco in orange!
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December 2022 by Meredith C.
Great customer service with Clara. She greeted me and was very happy to accept my online return and also bring out other boots for me to try. I was a little concerned about this store after reading the reviews, but had a very pleasant visit.
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November 2022 by Nawra Wong
It was my first experience with Ecco and it’s wonderful! Catherine was very helpful and pleasant. I was pretty confused with the shoe types and styles and thank to her I was able to find two pair of boots that fit me perfectly. I will definitely come back for more goodies!!!
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November 2022 by Timberland T
It took me a long time in the store to finally choose the shoes. Kathryn is very patient. I will recommend my friend to this store.
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October 2022 by Tom Luke
Very Rude employees, will not go back to this store. May not purchase their shoes anymore due to the rudeness in this store. TERRIBLE
