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October 2023 by T A
Business closed but leaves door openI walked in and was asked to leaveMake your business hours more visiblei asked to see a pair of shoes on display and was asked me to leave like I was a threat! Just lock your doors!!!
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October 2023 by Mr.E
Great place for good clothing finds. The staff is super pretentious. I've been going here for years and they just seem to hire a specific type of person who feels empowered by talking down to you. A lot of ego for being minimum wage at a thrift store.
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October 2023 by Liz Koskela
The staff is always great and helpful. They explain the process and answer all questions. The wait has never been too long no matter how long the lines have been because the staff is efficient and keep the process going without any lags.
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October 2023 by Camelia Nemat
I love cycling clothes there! I have this routine I’ve been doing for the past year… Every few months I go through my closet - anything I don’t wear I take to consign and while I wait for them to go through my things, I pick a couple cute things for myself. I enhance my wardrobe while keeping it current and tidy :)I’ve made money every time I take clothes and the things I pick up, come from the credit I get. It’s a fun way for me to get dopamine and see styles I would normally not see at the stores I’m a custom to shopping.Rhu is a super awesome gal who works there with great energy - I feel like she holds down the house.The dress and shoes I’m wearing I found at crossroads on one of my trading hunts! ??
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August 2023 by Aaron Stiles
Dealt with a girl with dyed red hair and glasses that gave extreme attitude while a long haired gentleman was fine checking with a manager regarding my request. She interrupted inserting herself and even making a rude comment as I left. Seriously why anyone would disallow their perfectly capable coworker to check a request clearly shows this place does not value regular customers. She genuinely needs to be fired or at least retrained how to talk to guests - or really people in general. Disappointed doesn’t begin to cover it. I will no longer ever shop at their locations thanks to her.
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June 2023 by Whitley Lowe
EDIT!! After going back I can tell that they are trying harder to make sure that people are on register and the line is going quickly.Found some really cute items but unfortunately they only have one person ringing people up since everyone other employees attention was on the donations or standing around. I left without purchasing anything.
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June 2023 by Catherine
Thank you to Tashia.I really appreciate that you seemed to care and listened and your positive response made me feel better. You didn't make me feel like a pos and undermine me like I wasn't important enough and shouldn't be taken seriously. I appreciate your time and even though I will always feel unwelcomed to go back in your stores I want you to know for the 20 minutes that we talked it helped and I believe you are sincereA kind gesture goes a long way
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June 2023 by Isaac L. Stock
I've now gone to several used clothing stores in Orange County, and this is the one to which I will certainly be returning!My first time selling clothes, Steffan was over-the-top informative - answered all of my questions about which clothing they were interested in purchasing, as well as the pieces that they passed on.Learning why and more about how they market their clothes was extremely helpful. I got good money for the clothes I sold, and he even directed me on where to sell some other items.Fantastic overall experience!
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June 2023 by Elizabeth A.
I brought 3 bags of Clothing. All from JCREW, anthropology & other upscale boutiques in Newport. I said to donate only if there was just a few items. I went to pick up my money & they said they donated everything. It wasn't what they wanted. It was all clothing purchased in the last 12mos. In good shape. When I asked for it back they said they donated it the day before. I came back on the day I was supposed & they lied.BEWARE of this place. They are Dishonest!!!!
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June 2023 by Joesph L.
My girlfriend and I have been shopping here for almost a year now and have been moderately happy with the experience. If you are lucky, you can find some very nice clothes at a decent discount although the majority of the style they choose to sell is definitely catered towards one demographic of customers and not what appeals to the masses. So, don't expect to come across anything considered "normal, everyday clothes." This was also confirmed when we attempted to sell some of our clothes for the first time. Although there were about 15 people ahead of us when we arrived, the check-in process on the iPad was smooth and efficient so we didn't have to wait around in-store. It took around 2 hours until it was our turn. My girlfriend and I brought in a decent amount of clothes to sell, expecting at least a few pieces would be sold. However, the employee did not choose any of our clothes, which was very surprising considering we saw a couple pieces of clothing on their racks that were nearly identical to a few pieces we were selling. Seems like their criteria for picking which clothes to buy is inconsistent depending on which employee you get. I was initially hesitant selling my clothes here because I knew there was a lot of value I would be loosing, but I just wanted to get rid of them. There were a few pieces of clothing that were actually brand new with tags that cost me over $70 that they didn't even take. I was surprised to see this given from any business standpoint; might as well give me $10 for it and put it on the rack for $50. Seems like they are overlooking a lot of opportunities for profit, but it would appear that their ultimate goal is not profit, but to cater towards that one demographic I previously mentioned. I know this now, but it would have been nice to have someone take a preliminary look at our clothes before wasting away over 2 hours.
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May 2023 by Tamara T.
This shop offers a wide range of high end, gently used pieces, including designer brands like Dolce & Gabana and Armani. They also have unique and interesting pieces available. A recent purchase was a spring canvas book bag that had belonged to a late owner, donated by her husband. The store offers a variety of brands, from American Eagle to high end designers, making it a great option for those looking to explore second hand shopping within a reasonable price range. Overall, this store is recommended for those seeking quality and unique pieces.
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May 2023 by Neil S.
Great selection of current styles and great prices. The staff is always energetic and friendly. Buying, selling or trading I hope your experience is a good as mine always is... Thanks Crossroads!
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April 2023 by Kitty A.
My first time visiting this location. Popped in to sell and they took me within 15 minutes. I was greeted by my buyer Rhyann, and I've never had such an elevated buying experience! Rhyann said she just recently became a buyer but boy was she knowledgeable! I didn't end up selling anything but I learned so much about crossroads' buying thought process and exactly why they weren't taking some pieces. Next to Rhyann, was Andres - who chimed in on my pieces and took the time to explain how they figure out that certain little things about a style (like rouching or fabric or cut) isn't going to sell - I am so impressed by how GOOD these buyers are - these are the kind of employees that will keep customers coming back, even if I didn't sell :) Oh and a big shoutout to the bubbly supervisor with the red hair - she was ON IT! See you guys next time!
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April 2023 by Cecilia Vega
Just no!!! they ticked some of my items didn’t show me so I don’t know what exactly they took offered me $24 and couldn’t show me what they got they are very selective it wasn’t worth the trip there
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March 2023 by Nelson Nguyen
Crossroads Trading is one of the best clothing stores I have ever visited. The store has a wide variety of trendy and fashionable clothing items for both men and women. The staff members are always friendly, helpful, and knowledgeable about the products they sell.One of the things I appreciate about Crossroads Trading is the quality of their clothing items. I always find items that are in great condition, and I feel like I'm getting a good deal for my money. They have an impressive collection of vintage and contemporary clothing, and I always feel like I'm walking out with something unique and special.Another thing that sets Crossroads Trading apart from other stores is their commitment to sustainability. They offer a buy-sell-trade program, which means that you can sell your gently used clothing items to the store in exchange for cash or store credit. This program is not only good for your wallet, but it's also good for the environment because it encourages people to recycle and reuse their clothing items.Overall, I highly recommend Crossroads Trading to anyone looking for trendy and fashionable clothing items. The store is clean, organized, and the staff members are always welcoming. If you're looking for a sustainable way to update your wardrobe, this is the perfect store for you. I will definitely be visiting this store again and again!