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July 2023 by Paris Rasooly
Everyone is so nice and helpful at this location. But this review is specifically for Gina! She is wonderful. Goes above and beyond to answer questions and help.
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April 2023 by Barb Yeager
All,s very helpful..
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May 2022 by Carol J.
Savanna is such a friendly and happy gal . She is always helpful . i love to come here even there's one closer to me just to see her or Olga
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October 2021 by Bz I.
This store has the worst customer service and the most horrible employees. Every single time I go to this location this employee name Carla with the white blonde hair was always rude and helpless. Her attitude is horrible and she has zero knowledge of any products even the basic one that she should know but she doesn't. I asked her about an OLAPLEX stylist kit and she gave me the wrong answer that not the same information when I looked on the Cosmoprof website. I did show her the exactly products on the website and show her the product number to proved that she was wrong but she didn't wanna admitted it. She really wanna fight and win over me instead of apologize for her mistake. She said she been working here over 4 years and information online is not the same as in the store which is very stupid excuse that she tried to used to get away with her mistake. The products I show her on the website and the products I show her in the store have exactly the same product number and everything exactly the same and this product was the first OLAPLEX styling kit that came out to the market which is the whole world know what it is except Carla who been working there 4 years Lol. I can't believe that she works there 4 years but learn nothing except her fighting skills. She just didn't want to accepted that she was wrong and continue arguing with me with her horrible attitude and no respect. She didn't even apologize for her mistake but keep arguing with me so she can win over me. I asked for the manager but she was not there so I talked to the assistant manager instead. I don't remember her name but she has a purple hair and talked very mean. She even worst than her employee, rude, mean and unprofessional. She also knows nothing about any products in the store and have no customer service skill at all. I feel bad for Cosmoprof that they have the worst employees that not there to learn anything about products to help customers but to fight with all the customers instead.
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September 2021 by Elisabeth Rafferty
I love everyone here! Heather is great. Oscar is my personal favorite ❤️?they never have had any advice that wasn’t perfect. Elisabeth—Organic Color Studio
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May 2021 by Connie Chen
Worst customer service ever, would never recommend this location.
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April 2021 by Stacy T.
Came here at 3:07pm on a Sunday (April 4, 2021) and they were closed. No signage that they were closed for the day or closing early or anything so we waited outside in case they were on a potty break for about 15 mins. No luck. Lights were half on. It sucks that the store doesn't care about their customer's time.
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January 2021 by Dara W.
Always love coming here! Oscar is so knowledgeable and helpful, he truly makes the shopping experience so easy! Will be back again.
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August 2020 by AJ R.
The girls that work here are extremely lazy and zero help. Anytime I ask a question they say to read the label. I was just in there wanting to purchase a hair dryer and the girl with purple hair was so rude! She also had attitude with the two people on front of me while checking them out. All while another girl was in the back room laughing and not helping at all. Don't expect customer service here. Just know exactly what you want and get out.
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July 2020 by K Stoddard
Helpful employees and usually have what I need.
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June 2020 by Mary J.
Thank you gina and Oscar for your amazing customer service and for staying past closing to accommodate me!! They were gracious enough to stay past closing so I can grab a few items. Gina even helped me grab a few more items I needed while I was waiting in line to check out. Thank you Cosmo prof, Gina, and the hilarious Oscar #501
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June 2020 by Katherine Stoddard
Helpful employees and usually have what I need.
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June 2020 by Lulu Haleo
Always carrying what I'm in need of
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May 2020 by Brigitte M.
Employees should advise the customers there break time hours during quarantine when placing an order over the phone. It's an inconvenience to drive to cosmoprof and arrive at 11:40am and notice a sign in the door stating "out to lunch, be back at 1pm". If I was advised when I placed my order over the phone there break time hours, I would be more then happy to arrive before or after that time. Good to know employees take one hour and a half break without notifying the customer and making us wait outside. Customer service should improve.
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January 2020 by Sydney M.
I'm a student at T&G and have to admit, I'm a little nervous ever asking for help in Cosmoprof because other locations staff have seem bothered by it but Gina was so helpful and kind I had to let y'all know! If you're between locations, pick this one!
