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July 2025 by Z Kelvin
Attention!!!
Don’t let them steal your money. I went back to let them correct my payment. They say all set. Then I found I’m still been charged more then $100. And I have to contact my bank to dispute it. On Independece Day.
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June 2025 by H Chung
I like the brand and the clothes but the customer service at this location is always horrible. Instead of folding the clothes that you purchase, the employees at this store shove them into a small bag so when I come home and open the bag, everything is always crumpled. Ugh.
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March 2025 by Kyle Samuelson
I came to COS late in the evening to check out one of the beauty stores near Bloomingdale’s and figured I’d top off my EV at the Shell Recharge station while I browsed. The chargers say “available 24/7”—but apparently, that only applies if you work at the mall.
Within minutes of plugging in, security rolled up and started acting like I was doing something wrong, even though there’s zero signage saying you can’t charge at night. Then they called the police on me. Yes, for charging. The officers showed up, ran my plates, asked for ID, and said I’d be cited for trespassing if I didn’t leave. No warning, no explanation. Just pure intimidation.
What makes it worse is that mall employees are allowed to plug in overnight and leave their cars parked well into the morning, blocking the chargers when the public actually needs them. It’s like the whole system is rigged to make sure regular people don’t get to use what we paid for.
Because yes—these chargers are free thanks to California taxpayers. Public programs and energy initiatives made these installations possible. But now X is treating them like private perks, using security and police to kick out the public and protect their own staff’s access.
If you happen to have any kind of warrant—even something minor—charging here could turn into an arrest, just because you stopped to shop and plug in. It’s not just shady—it feels like a setup.
Until they fix this mess, avoid these chargers completely, and maybe think twice about supporting businesses that allow this kind of thing to happen just outside their doors.
This review will be deleted when the scheme ends and fair public access is restored.
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March 2025 by R A
They where so professional and helpful the young lady was working there she was super nice and helpful
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September 2024 by Kimberly Clarbour
Love this brand but the employees in this store are awful. I understand there is a cool guy vibe they are trying to pull off but they are downright rude and not helpful, annoyed that you want a fitting room and do not offer to grab different sizes or look up stock. I’ve shopped here many times and it’s worse every time.
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August 2024 by Shala Shamardi
This is not a customer friendly store especially their managers ( supervisors) instead of trying to attract more customers, one specific supervisor (EDWIN) couldn’t do better to get rid of long time customers with his very unfriendly behavior. I was a client of COS in Spain when they didn’t have a store in South Coast Plaza. So when they opened the place, now I shop when I’m in Europe and in US. This supervisor (EDWIN) was not helpful for a very simple ( keep your customer happy for keeping their business) exchange and proudly told me he would not do a one time exception. Now you can figure it out why I would never shop this brand. REALLY BAD CUSTOMER SERVIE.
This has nothing to do with the store. It’s their online problem. 👎🏻👎🏻
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November 2023 by Bin D.
Worst customer service ever!!! Freaking blonde manager is being a bit**!!! We tried to return an item that was never worn, but it was shipped to us defected!! Freaking manager requested a picture and then refused a f*cking legitimate refund request! No worry I will file a bank dispute! Problem solve!
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November 2023 by Ila P.
I saw the coat on a maniquen I asked to try it on since there were none left in store the gentleman made an excuse saying the corporate doesn't allow them to take it off he was very unprofessional
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August 2023 by Ann W.
The store was clean and well organized - it was easy for me to find all of the sizes I was looking for. Also want to give a shoutout to Chen who helped me out while I was looking around - he went above and beyond to find an answer to a question I had about an item. Really appreciate it!
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August 2023 by Justin Yoon
This place is horrible.. no customer service and rude staff.. especially Arabic short guy.. didn’t wanna go back..
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May 2023 by Veronica A.
PROS: I appreciate the minimalist design of their clothing. They're pricier than Zara or J Crew or Uniqlo in some items, but they have fewer selection which makes it easier to choose once you nail down your style. I just discovered them three weeks ago while shopping at South Coast plaza and was excited to see clothes that were in line with my style. On my first visit, I purchased more than $800 worth of clothing, at which time found out from the previous customer in line before me that I could have received a discount if I signed up for their membership or text messages. So I did sign up, the cashier gladly returned all the items, and then rung them up with the discount. That was a good first time customer service.CONS: Three weeks later, on 5/22/2023, I went back to return 2 items that did not fit me well hoping to purchase them in a smaller size. The cashier (not sure if he was the manager) then ringed my returns. I found smaller sizes of the items, went back to pay for them and found out that one of the items was the same size as the item I just returned. I nevertheless still wanted to purchase the item, but the cashier/manager would not honor the 30-day policy for that item since I've had the same item for 3 weeks now and would allow only a 5- day return. What the heck! Needless to say, I felt mistrusted and demeaned, and the$800 spent in that store was not worth it. Customer service should not be this way. It should not make one feel defeated and demoralized. In an economic atmosphere that is sullen, a store must compete to remain open,and it is not so much in the sale of goods that they prevail but the provision of excellent service, clear communication, and respectful behavior regardless of who they're speaking to. This person's behavior, response and reactions were less than par from higher standards expected from a store that claim to cater to sophisticated buyers. They should do better. There are so many other stores to support. I will not continue to support this store unless things change or improve!
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February 2023 by Jianing Cao
Love the design, love the fitting room. Ryan was very friendly and helpful. Made my shopping experience so much better! Some other staffs weren’t.. the guy with long hair ignored me when I asked him a question and was giving off 2012 Abercrombie & Fitch vibe.
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February 2023 by Saadia K.
Great quality clothes that last ! It's my fav store at South Coast!! The sales are the best time tho.. I'd stack up !
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December 2022 by Mila Petrosyan
I like this brand , very quality, nice, trendy.Customer service was excellent.If you are first you can get 10% sale .
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December 2022 by Dave T.
I have been a dedicated wearer of their clothing for almost ten years. Today I went to exchange a sweater that literally fell apart in the wash and was met with blank stares, no help, and a lot of criticism as to how I wash clothes (something I have done for 50 years)! Basically the manager would say anything to not take the inferior product back including that it had to have its tags attached. How in the world would tags be attached to a garment that had been washed. Heck the sleeve was barely attached! INFERIOR QUALITY AND EVEN WORSE CUSTOMER SERVICE. What a disappointment!
