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October 2023 by Cynthia A.
Not really friendly there. The bagger & cashier will have a conversation there w out acknowledging you at all. Idc how petty it is but if I'm a customer anywhere, acknowledge me and be nice. It's your job. Idk I'm just nice in general so especially at my place of employment so when people don't show customer service it's a huge ick for me.
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July 2023 by Terrell F.
As a checker, it's crucial to handle packages of meat with care, as they are wrapped in mere plastic and styrofoam.Earlier, at 4:35 pm, I approached the lady at register 1 and requested if she could honor the same price for a piece of meat for an incident that she caused. She agreed at the register, but to my concern as followed back to the meat department, she intended to give me the same piece of meat that had come into contact with the potentially unclean plastic basket. Considering the possible hazards associated with such containers, I was uncomfortable with this arrangement. Most markets such as wholefoods, bristol farms, north gate would honor this ordeal.It would have been more appropriate for her to have asked the meat department to rewrap the meat with another new piece properly. Imagine buying a sandwich that touched the entrance door; it's highly unlikely that anyone would still eat it, right?Her lack of attention to this matter and poor judgment in customer service left me dissatisfied with the overall experience. Jack brown legacy isn't hurting for business; did you re-wrap this piece of meat? A clear violation.
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June 2023 by Dan L.
I shop at stater brothers because it's the closest store to my house. And just like everywhere else the store management And employees act like the world revolves around them when there's ten If people in line they don't even have the decency To call another cashier i've repeatedly discussed this with the manager and nothing has changed Over years.. Is very annoying and Disrespectful I Repeatedly Left items On the counter And walked out of the store hoping they'd get the message but they don't go somewhere else Were they respect and appreciate you..
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June 2023 by Aileen B.
I was on my way to a Birthday Party and the Host asked me to buy fried chicken. It was my first time in the store. I went to the Deli with the woman with the nicest smile helped me and asked the guy in back to cook 24 fresh Thighs and Drumsticks. Wow , I was super impressed. Friendly service and the Fried Chicken was freshly cooked and the Birthday man loved the chicken at his party. It made me look good. The Fried chicken So fresh and tasty. The store looked fully stocked and clean. What a pleasant experience. Thank you. Will be sure to come back.
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April 2023 by Sammy K.
This place has good employees. They are willing to hold down a criminal till the cops come get them. 5 stars for their commitment to the community.
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February 2023 by Megan J.
I brought flour today that had bugs in it!! I went back to exchange it and when I got home the new flour also had bugs in it! This is very disappointing!
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January 2023 by Sue H.
We only shop here because it is a block from home. The store is old, but they keep it pretty clean. The big problem is food handling. In the past 6 months, we have has spoiled milk days before the expiration (3x), frozen ice cream that obviously defrosted as there was separation/ice crystals, frozen french fries that clumped together and unusable. Tonight was the last straw, bought a Screaming Sicilian frozen pizza that had clearly defrosted as 1/3 of it was bare. It was our family dinner, so I drove back & exchanged it, but not before opening it to inspect. we are done buying cold food & meat at this store, I-know the food is not handled proper & do t want to get sick
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October 2022 by John S.
They have a similar problem as Von's with stone fruits, they don't register at correct price
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September 2022 by Henry A.
Just another average grocery store. Staff are friendly but nothing above and beyond. Aisles are so narrow it's hard to navigate. The prices are alright, pretty clean, would like to see someone do something regarding the harassment of the organizations like Girl Scouts and other capitalist elites at the front door. And unfortunately as much as I sympathize with the homeless I cannot believe how many of them congregate in the parking lot and no one does anything about it. Also, the butcher in here smells weird. Not like a meat section should.
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April 2022 by Kristine G.
The packaged wild salmon that is seasoned snd in a weird marinade and previously frozen was not edible! Very rubbery and the fish odor was very strong despite the seasoning snd marinade, A waste of money!
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February 2022 by Tay H.
I just got back from your store. Saturday 6:00 pm. I was greeted, bad choice of words..... met at the check out by a little Hispanic women with a "I hate my job attitude." No hello, no acknowledgment that I was even there other my then scanning my items. $21.57 she says looking towards any place but my direction. I almost asked her again so I could at least get eye contact but I changed my mind. That's the moment my nice day turned into a bad. Ok she's going to look at me now I thought as she tore the receipt. Nope! She looked the other way with her arm extended to me with the receipt. Check the tape!! I stood there until she finally looked at me. I paused for a sec and took the receipt and I looked at her with must a been a big FU look. I walked out not saying a word looking at her reflection in the door window to see her next move, she was talking to the bagger about how mean I was I'm guessing. "What was his problem?' You lady! You obviously hate your job! Other than that I'm enjoying a nicely cut cooked steak.
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February 2022 by Shantel U.
I walked in for a money order. Three lanes were open but they had just called for back up. I was third in line and the cashier looked like she hated her life. I told her the items weren't mine but she rang them up anyways...I repeated they weren't mine. She asked what I needed...I told her a money order. She asked the amount and then asked me if I could wait cuz she had a line behind me. She went on the say it was going to be a while until she cleared her line. I didn't want to make a big deal so I just waited and let her ring up about 5/6people before she helped me. You take care of the customers in front of you....you don't make them wait and help out others Instead. The cashier is Berenice
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January 2022 by don r.
Before today, I would have given the stater brothers here in Costa Mesa on Newport 5 stars however, when I went early at 9 AM Saturday morning to avoid the crowd because of the pandemic situation, I noticed a 1/2 a dozen people not wearing masks. Just because it's Republican territory the coronavirus doesn't understand that. Management needs to make a rule and stick with it. Sooner or later there is going to be major incidents because they are straddling the fence politically And politics should never even Be a consideration when it comes to a virus epidemic. Stater brothers needs to enforce the rules And protect their employees as well as customers that know the covid is real and not a myth.
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December 2021 by Carl S.
Sadly no appearance of the Stater Brothers Candy Cane Ice cream. Its better than the Peppermint by Dreyers which also never appeared at any grocery store not Ralphs, Stater Bros, Vons Safeway etc. Great disappointment I hope next year you can do better.
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June 2021 by Nathan W.
The staff here are always super helpful and polite. It is also very clean here. The staff has also been sanitizing all the carts in one section and then placing the clean ones in another section. I always see them cleaning and disinfecting things.
