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November 2023 by Sam W.
This is where customer service goes to die. Bought tile from the owner who could barely be bothered to take the order. Then they ordered the wrong tile and were totally unapologetic about the error or the major inconvenience it caused.
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October 2023 by Tanya Tiveron
I am so appreciative with the personal customer service and selection here! I have been a designer in Orange County since 2002. After working with multiple other vendors and showrooms locally as well as in Anaheim, I am always guaranteed top-of-the-line service, and a wealth of knowledge when searching for a particular piece, or entire collection. They are the type of small family owned brick-and-mortar that makes all the difference in the outcome of the project. I have used Coastal Tile exclusively on private projects the past 15 years with the very rare exception when I couldn't find what I, or the client had in mind…....But the best part is they referred me of where else to look! Instead of trying to make something "fit" out of their selection, they graciously helped to find out where else a particular unique piece may be resourced. Who does that anymore?!?!? Again it is because they come from a place of integrity, knowledge, and Customer Service . No reason to shop elsewhere else. Period. Period.
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September 2023 by ATT GGG
Coastal Tile Costa MesaPrices = DSelection = CReferred Contractor = FAfter 3 different tile contractors, these are my lessons.1. COMPARE!Don’t get sold at the first tile/stone show room. There are so many in OC. Visit at least 4. Unfortunately, I discovered Coastal prices were higher and selection was limited compared to competitors within a few miles.2. REFERENCES FOR CONTRACTOR.Coastal Tile referred a tile contractor. They made numerous small mistakes that added up to another contractor fixing their mistakes.Cost = $1,700 on a $11,000 original job.Don’t use their contractors.3. START WITH A REPUTABLE LICENSED CONTRACTOR.Find your own licensed tile contractor.Use Google, Yelp, etc.ask for referrals to call.Don’t be afraid.If you remodel a shower or tub and there is a leak, you will regret not getting the best.Coastal works with contractors. Unfortunately, their referrals took 8 weeks for a small bathroom remodel, didn’t finish grouting, the drain was not properly set, the slope was insufficient, they attempted to cover damages wood, etc.First = find your own contractor.Second = compare prices and selection with 4 showroomsFinally, pray you don’t have a leak.?Shop around!Start with a reputable licensed
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June 2023 by Carol Lee
I've used Coastal Tile and Stone for over 10 years - as a client and in my capacity as a local realtor referring clients here for home improvement projects. They have a wide selection of tile and stone, their delivery times and customer service has been a '10' every time. (Don't let their seemingly small space put you off - their selection is large.) Highly recommend.
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September 2022 by J G.
The tile selections are beautiful, but there is a negative vibe coming from the staff: 2 seemed to dislike one another (1 of whom scoffed at me for not liking the same tile she liked), and another talked down to me a bit. The tile is gorgeous, 2/3 of the staff I encountered just need a dose of kindness. Maybe they were just having a bad day.
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May 2022 by Karen Wright
Their selection was excellent but the customer service was not.
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June 2021 by Robert Goodman
Amazing selection and service!
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May 2021 by Ari Novick, Ph.D.
My wife went into this store today to get some help with a remodel we are working on. Staff member David was rude to her, unhelpful and as my wife put it, "snobby". He directed her to go to Home Depot instead of taking the time to better understand what she wanted to do and what she trying to purchase. No one should have an experience like this. Customer service is paramount in a business like this one. I would recommend that anyone who is interested in quality tile go elsewhere. Before I wrote this review, I called this store and asked to speak with David directly to resolve what happened. I was told I would get a call back within the hour. That never happened either.
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May 2021 by Rebecca Corbin
I'm an interior designer in the OC area and I love using Costal Tile as a source for my jobs. They have the most unique options and all the staff is knowledgeable, helpful, and friendly. I highly recommend them.
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August 2020 by Tammy G.
Love coastal tile and Michele Rose is amazing to work with! I do design and buy lots of tile. I highly Recomened Coastal Tile!
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December 2019 by Benjamin A.
Coastal tile has been a great experience. From browsing their well stocked showroom to purchasing the tile, the process has been fun and easy. If I ever have tile needs in the future I will be sure to stop by and see Garett and company. They are always so helpful and friendly.
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November 2019 by Rob H.
I needed a fairly large quantity (630 sq. ft.) of outdoor tile for a backyard project. All the people I dealt with at Coastal Tile were professional, personable and extremely helpful, especially Garrett! I got the perfect tile for a very reasonable price which was delivered exactly according to schedule. When I found out at 3 PM on a Friday that I needed 70 sq. ft. more of the tile to finish the job, I made a quick phone call to Garrett. We spoke, and he got back to me before the end of the day saying he had secured the additional tile from the same source as the first batch making sure the color match was exact. The extra tile was delivered the following Monday keeping my project on schedule. I can't say enough good things about the people and service at Coastal Tile and Stone and highly recommend them!
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July 2019 by James S.
I bought the tile, They required I paid upon ordering. They told me that it would be ready by a certain date. I told them that I needed the order on that specific date because I had the tile man scheduled When I went to pick up the tile on the agreed date, only part of the order was ready. The other part of the order was not in. When I could not get the tile on time I told them that I would like to cancel the order but they said that it was not possible and to read the invoice that says: no returns or exchanges without prior "written" authorization... and the fine writing keeps going on and on... but surprisingly, nothing mention reference delivery date. They tricked me by giving me a verbal delivery date but they didn't write it in the invoice. Please make sure that this doesn't happen to you. I will never buy anything else at Coastal Tile but If you do, understand that once you paid is yours and make sure they write in the invoice the pickup date. And by the way, I found another tile store down the block that has a much larger inventory than Coastal Tile and they clearly documented the delivery date on the invoice for me, its called Mission tile.
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June 2019 by Gina S.
Picking tile can be VERY overwhelming, luckily everyone at Coastal tile is amazing! We worked with David and he was so patient with our ever-changing wants and ideas... he gently guided us without making us feel like tile idiots. (which I most definitely am, but he never once made me feel that way.) He went over and beyond what he needed to do to help us with our project. We will definitely return for every tile project we have.
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July 2018 by John L.
I used Coastal for the first time on a project in Los Angeles that was designed by an Orange County design company. Everyone at Coastal was very professional. They made things very easy for me, which was important since I was miles away in West Los Angeles. The pricing and service were exceptional. Thanks to Michele and her team!
