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December 2023 by Edgar Magana
Thin never answer when you call
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September 2023 by Linda Hahn
This Citibank branch gave my family the best bank experience of our life. My brothers and sisters and I were left holding a check that needed to be deposited into a new account..Like a whirlwind, we flew into this branch with a hundred questions,, requests confusion and excitement. We were introduced Banker Pedro Nino who made an appointment for us, took us in and and graciously handled our situation. Whew, he even did the follow up needed to make our whole banking experience complete. Thank you Pedro Nino and CitiBank for helping us through this transition in life.
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September 2023 by John B.
This Citi Branch is awful. I waited for it to open at 10 am to take cash out. The manager told me she had no teller and that I should drive to another Citi Bank branch to withdraw money. It is very clear why this bank's branches are closing left and right.
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May 2023 by Susan L.
I open Citibank account when I moved in Costa Mesa 13 years ago and I'm glad I did now my mom and my daughter has their own Citibank account. I never have issue, all the teller esp JP, Sara and Brooke are always helpful and don't have to wait long.
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April 2023 by Jeadine Miller
I visited this branch after having 4 wire transfers within two weeks auto cancel due to them “not being able to validate my information.” I have sent wire transfers under $5k multiple times with no problem, however I am purchasing a home and needed to send these escrow deposits. After being proactive and calling customer service to go through validations, they apparently have an internal system “Lexus nexus” that is black listing a new cellular number I just acquired and nobody at Citi can seem to fix it or work around this issue. I visited this branch and explained the problem and the teller/banker and manager on shift came over and said they’ll notate my account but recommended I should “just withdraw all my money since they can’t get my wire transfers to approve” and close my account. They did not seem to care at all. I was a former Citi employee 16 years ago and currently a Priority account holder with well over 6 figures across my bank accounts and a soon to be secondary investment property under Citi mortgage. The way they handle their customers and their business is mind blogging. I relocated to florida and am still unable to wire large sums of money online and tried every option. I can never get anybody on the phones based in the US and nobody will ever escalate my call. They just tell me “I’m sorry, please wait 4 hours for your wire transfer to send.” Every wire transfer gets cancelled and not once have I received a phone call or email to validate my information while pending. I am on my way to a branch two hours from our new home in Fl and closing my account as well as providing negative reviews on every site possible. Do not bank with Citibank unless you want your money held hostage. Such an inconvenience. I don’t understand how this branch is still in business either in Costa Mesa- Harbor, let alone this bank in general.
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March 2023 by Flo M.
The tellers are so kind, so helpful.. One, especially, is JP. JP calls me by name whenever I'm there. Recently, I was feeling really depressed (my hubs died a few months ago.) The next day, JP came over to the teller with whom I was processing a transaction and said, "Hi, Flo." JP made my day. I felt light-hearted walking all the way home.
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January 2023 by Sahand
Advisor of the branch provided wrong information which cased Me loose the bonus offer! She didn’t have enough knowledge.Her colleague who said will fix this matter asked me to wait 4 months then he will fix the issue but I never heard back from him.Whenever I call the branch, I cannot talk to them!
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November 2022 by Albano Molina
Good Bank. Closes To Where I Live.
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form. I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L" She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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February 2022 by Linda Ann
Manager assured me he would fax forms to central office in San Antonio, but he never did. I even called to follow up and they assured me they would fax the forms.
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October 2021 by Tasha Roseboom
My husband and I went to open a joint checking account. We made an appointment online and when we arrived it was empty and there was one banker and one teller. Everyone was super friendly and nice. We met with Gerardo (Jerry) who was a pleasure to meet with and was very informative of all the details of their checking accounts. I really appreciated him helping us out.Please be kind as they are shortstaffed just like everywhere else so be kind, be patient, and be prepared to wait. I definately recommend this location and if you get the chance to ask Jerry anything he's great!
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October 2021 by Tasha R.
My husband and I went to open a joint bank account and we made an appointment online with Gerardo (jerry). He was absolutely amazing! He made sure we understood all the details of each checking account they offered. There was nobody when we came in, but afterwards there was a line of people and I felt bad because they are very shortstaffed like everyone else, so rememeber to be kind and patient and expect a wait. Everyone at this branch is super friendly and willing to help!
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July 2021 by Joanna P
Rude have a check from branch and they won't cash
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July 2021 by living in cali being hispanic
Rude have a check from branch and they won't cash
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December 2020 by M C.
I would NEVER recommend doing business with Citibank! I tried multiple times trying to open an account online, but their system did not work. Then, I tried calling to do it over the phone, and finally succeeded after multiple attempts due to their unreliable phone system towards the beginning of the pandemic. Once it was opened, they would not grant me online access to deposit money until signature package was signed and returned via USPS mail. Well, I never received it and unbeknownst to me, my account was closed because they did not receive that signature card within a certain time frame. I called again to open, but I kept getting mixed information saying that I no longer qualified for promotion. Once, I learned that I still qualified for promotion, I opened up an account via phone. However, I kept running into mail delays because they send all correspondence via USPS mail. Finally, I decided to go to the Costa Mesa branch and met with the Branch Manager Devoi Eduad to move forward with opening my account. She was a pleasure to deal with, but she informed me that my account was closed again, and to open another one. I kept asking her if she was sure that the account was indeed closed. I told her that my main reason was to get the promotion for opening the account, and she said she was positive that it closed, and that I still qualified for the promotion. After finally making my deposit, I later get notification that I no longer qualified for promotion because I had an existing account open. I asked her to look into it, and she said there was nothing she could do. Basically, Devoi screwed me out of $$$ promotion by forcing me to open another account because she failed to complete the process of the account I previously opened over the phone. I was so disappointed because I patiently waited all that time to open a checking account with a bonus, and then get nothing but stress and headaches in the end. Because of this, I closed my accounts with Citibank, and took my money elsewhere. Most banking institutions are much easier and quicker to deal with. You can easily open accounts online with higher interest rates that only takes minutes to open. Citibank's process is far too complicated, flawed, and long. Their website doesn't work, when you call to do business with them on the phone, no one calls you back to follow-up on finishing the process. You have to wait a while for someone to approve your application to open an account. Then, when you get tired of waiting for approval, you go into a branch and deal with the manager who doesn't know what they are doing! Please take your money and business to a better bank!
