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July 2023 by R Jion
I went to visit the boutique last Monday to check out a few leather items. The stylist Nicolette was helpful and very courteous. The place was clean and well kept. I bought a Marcie leather piece. She took care of me and my little girl while waiting for my purchase.Overall, my experience with her was pleasant and will come back again soon. Thank you!
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September 2022 by Bre Q.
This is a late review but a vey deserving one. I decided to have time off on my birthday and treat myself. Went to South Coast to see if anything catches my eye but I might have gone and checked most stores but nothing really spoke to me. I passed by Chloe and immediately an SA name Shilan offered me something to drink. I get my stuff mostly through a personal shopper since US inventory and selection is actually pretty boring. If you have friends in Dubai, Europe and Asia, then you know what I mean. What Shilan did to me was a big deal for me. NONE of the other store offered me a drink. She was very friendly and accommodating. She's the perfect example of a great customer service that we don't get much these days anymore. I told her I know someone that works at Nordie that could give me discount and she said with no hesitation, "that's wonderful you get it cheaper there". I don't like feeling pressured to get stuff if I'm not entirely sure yet but she made me feel so welcomed and treated me with kindness. I went back few days later and got a bag, shoes and accessories. Thank you, Shilan!
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March 2022 by Giselle H.
My SA was such a doll along with ALL of the employees in the store. She made sure to answer all of my questions and made my purchasing experience great! I usually buy my Chloe handbags from Nordstrom or Neiman but this is my go to store from now on. I'm so sad I didn't get her name!
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January 2022 by Princess T.
I tried to exchange some shoes i got for Christmas from their website and they refused to take them back. I cancelled my entire order. Won't shop here again. Such poor customer service.
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July 2021 by Aileen Martinez
I made an online return at this store, 2 weeks ago and I haven’t received my money yet or a email confirmation (nothing) and it’s supposed to take 3-5 business days and yes! 2 weeks ago. I called two days ago asking about my return, a guy took my information and said he’ll be calling me back in 10-15 min (to tell me the status of my return) and I’m still waiting for that call, not to mention that when They were doing my return took forever to process it, worst costumer service EVER!
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February 2021 by Carmen L.
I met my SA (Maggie) at the store last year and we exchanged contact info. I was interested in their new woody tote and wanted to see when they will have the totes at the store, so I contacted her and asked all kinds of questions. She kept in touch with me and let me know when the new arrivals arrived at the store, so I won't miss it! The tote is so cute and she wrapped it so nicely! A lot of their designs are so classy, clean and minimal and it will last forever! Service was always on point and they also make sure to enforce the numbers of customers inside and hand sanitizers are placed at the entrance and masks are required as well.
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October 2020 by A. S.
Salesperson treated me rudely over the weekend. I'd recommend purchasing Chloe bags at Saks or Nordstrom - Better customer service and better selection of bags.
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September 2020 by barreras carmen
This boutique really has the best and high-quality products to choose from. Their dresses, shoes, skirts, and anything else is at a good price, and I'm grateful that I was able to find this place just in time. Also, the staff and its services are really amazing, and I liked it very much. A truly wonderful place to shop for beautiful dresses and more! Thanks, everyone!
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September 2020 by mervin decaen
I loved the beautiful and elegant dresses that were displayed in this boutique. Besides, the dress that I bought was quite lovely and nice. All thanks to the stylist who had helped me big time. She helps me find the best dress for me, and I appreciated her efforts. I will surely come back here to buy dresses because all of your services were quite satisfying. Thanks!
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July 2019 by Paulina R.
I made a phone purchased for this amazing sandals and Alex since day one has been the best! He is super helpful and understandable. I order some sandals and they were a little too fitted, I may have to return them and hopefully find my right size since they are really cute but so far on customer service experience I give them a 5 star rating. They are the best! If you are ever shopping at Chloe south coast better ask for Alex.
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February 2019 by jeon jungoo
nice friendly staff
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November 2018 by Sam Az
Do your self a favor and never ever buy this bag.
