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September 2024 by Jeremy Glenn Lopez
I'm very satisfied with Casper, and happy to have met Lea at their South Coast Plaza location. After a few visits to the store, she helped me confidently make the decision to buy a Casper mattress that helps me and my girlfriend sleep comfortably every night!
I didn't feel pressured at all, and Lea made sure I was comfortable and let me take my time when trying out the different models.
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June 2024 by Check Mails949
For anyone looking for a new mattress, we highly recommend the Casper Store (at the South Coast Plaza). My wife and I enjoyed working with Deb Johnson (the Store Manager) and Lea Rath (the Associate Store Manager). Deb and her team were friendly, flexible, and easy to work with. Casper was among the three mattress stores we visited. Deb went above and beyond to assist us in selecting the perfect mattress that would suit for our needs. During our visits, she was patient in guiding us through each mattress in the showroom without pressuring us to make a purchase. Our emails were even answered by her after hours and during her days off. Deb and Lea made our transaction go smoothly, from our initial visit to the store to the final delivery and installation. We also like the White Glove Delivery and Installation Option offered by Casper.
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June 2024 by Stephanie Nguyen
Thank you a million times to Beto! He was such a pleasure to work with. My SO and I have pretty different sleeping criteria, and Beto helped us research and test all the mattresses to make sure we chose the option best for us. He really went above and beyond what I expected, and he’s made me into a Casper fan for sure.
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June 2024 by Jorge Paz
Went to Casper South Coast Plaza back-to-back days. The first day we received outstanding service from Beto, who took us through all of Casper's options for a mattress. He was attentive and listened to all our needs. Unfortunately, we need to do more shopping around. Later that first day, I called Beto to let him know we would be back to purchase from Casper. The next day we came back to Casper South Coast Plaza and Sebastian helped us finish our purchase. Beto had given him my information and he knew exactly what to do. Sebastian made it so easy and was ridiculously efficient. He even helped us get the hold for arrival set up for relocation with ease. It is nice to see the great customer service and teamwork to make this purchase as easy as possible. Great store!!!!
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June 2024 by Madeline Christopher
Deb Johnson, the manager, is absolutely fantastic! I’ve had lots of positive experiences with her. She is very knowledgeable on everything regarding Casper. I love my dream max queen bed with the adjustable base. I can sit up and read in bed or watch movies for hours on end. It is so comfortable that I feel like i’m sleeping on a cloud. Every-time I have a question, Deb is right on it and gets back to me asap! I also tried the snowmax mattress and I love that too. I love the alternative down comforter because it feels very smooth and cool unlike other comforters that i’ve tried. I’ve slept on a hard bed for 2 decades and it is a completely life changing experience. I am so grateful for Deb and all the workers at this location, they have truly changed my life.
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April 2023 by Grayson Kneepkens
The folks here were so helpful and welcoming when we came in looking for a new bed. They helped us find what was best for us!
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January 2023 by Donna Ortlepp
Knowledgeable salespeople, no pressure. It's a big purchase so we wanted to get it right. They let us hang out as long as we wanted.,until we ran out of questions. Ha!
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November 2022 by Tactical Seven
Sebastian treated us the way I wish all salespersons would... no pressure, yet attentive, answering all our questions. Too often the pressure is ratcheted up because they want their commission, or you get ignored because the staff is on straight hourly. Imagine walking into a technology store with your friend who is an expert in computers. That's what it was like with Sebastian. We had not a purchased a bed in way too long, so we obviously had a ton of questions regarding foam vs hybrids, platforms, etc. Sebastian answered every one with out any hype or canned pitches. We appreciated that very much! :)
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June 2022 by Huda A.
This review is for the actual mattress I never shopped in this store. I bought the Casper the snow cool , excellent delivery. But the so called firm is marshmallow. Very plush , back pain soar shoulders, it's agony to toss and turn. After 30 day trial I initiated return. But the trick is it will be picked up by a donation company called slumber. You will not get your money until the company attached to pick it. After the initial contact.
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September 2021 by Karen A.
I recently bought a new bed in the Costa Mesa store. I had an awesome sales rep, Zach who helped me. He was so knowledgeable about the different beds. He was patient and helpful. He provided me with excellent customer service and did a terrific job of following up on my order delivery. Within 4 days of purchase, I received all my items and had my bed set-up. The delivery people were great. Professional, on time, and knew exactly what they were doing. I highly recommend a Casper bed and Zach to assist you with your purchase.
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July 2021 by Debra D.
I love the complete and perfect mattress and base my salesperson, Krissy Quimby, at South Coast Plaza recommended. The price could only be matched by the outstanding and personal service Krissy provided. I will never shop anywhere else for my bedding needs. Way to go Casper and Krissy for a great experience!
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July 2021 by William R.
After a whole day of dealing with pushy sales people and their new products we stumbled across casper's store. We purchased the original and are very happy with our new mattress. the employees are fantastic especially shadra (apologies if I spelled it wrong) and the other woman working the day we came in. would recommend this store to anyone searching for a new mattress.
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July 2021 by Robin K.
Great customer service from rep Zachary Kirzner. He is incredibly knowledgeable about the entire line, and super professional. Visit Zach to buy your Casper product. Try the pillows- they're sublime.
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July 2021 by Vance Morton
Great mattress and service. Very happy with our new setup.
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May 2021 by Tony S.
Great attention to detail and extreme patience. Helped me get exactly what I needed for bedding and my living room