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December 2023 by Elissa L.
Gustavo was so great! Came by to get a new puffer for the winter and it was our first experience with Canada Goose. Thankfully we were helped by Gustavo, who was more than happy to run back and forth to grab us all the different puffer styles and sizes. Will definitely be back!!
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November 2023 by D Wang
Oscar was amazing! He was supre attentive and gave me plenty of time to try things on. Would go back 10/10.
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September 2023 by Jedi Master ASU
As soon as we walked in, we were greeted with friendly staff. Oscar showed us variety of jackets and we ended up getting a nice one for my wife. They have a chilled room that cools down to 15F so you can test how warm the jackets are. Oscar took his time with us. No rush and provided great customer service.
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April 2023 by Sherri Tan
Super awesome experience with Mar who patiently helped with my indecisiveness trying to find the perfect fit and color that would give me maximum warmth yet not look too bulky for my petite frame. I was probably at the store for 2 hours ? So happy with their customer service and variety of inventory in store, I drove 1.5h here from Santa Monica to pick up one parka for an upcoming trip to freezing chicago, but I left with 2 additional vests! Well worth the trip! (And money, because I own two other Canada goose jacket from over a decade ago and they are still going strong, so you know their lifetime warranty is legit!) For those of you looking at the Canada Goose website which keep saying a certain style is out of stock at this location, don’t let that deter you! This location have such a large selection of jackets, parkas and vests of all styles and colors! Highly recommend! (I will say in general I dislike the South Coast Plaza complex, so complicated to navigate and every single security person keeps walking up to me asking if my well behaved golden retriever is a service dog. I have not experience that anywhere in West LA down to South Bay!)
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April 2023 by Robin Banh
Special shout out to Mar for the EXCEPTIONAL customer experience in assisting me in purchasing a birthday gift for the wife! She answered any and all questions for the arguably complex lineup of Canada Goose Coats and Jackets.Mar provided me great suggestions (based on her experience assisting other customers as well as her own personal experience) on sizing, styles and which type of TEI (Thermal Experience Index) rating fit my wife's exact needs.When shopping and buying for a "buy-it-for-life" coat/jacket, especially in this price range, I definitely took my time in asking a myriad and multitude of questions. Mar was SUPER patient throughout the entire buying process. I even tried on a couple of coats myself!Without Mar's assistance, I don't think I would've walked out the store feeling confident on our purchase! If you're looking for the last coat you'll ever buy (with an exceptional life-time warranty) and have ANY questions, walk into this Canada Goose store and ask for Mar!
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April 2023 by Stephen Wolfstein
Awesome store with an actual room that fills with snow so you can try the winter gear in freezing conditions.
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March 2023 by Robin B.
Special shout out to Mar for the EXCEPTIONAL customer experience in assisting me in purchasing a birthday gift for the wife! She answered any and all questions for the arguably complex lineup of Canada Goose Coats and Jackets. Mar provided me great suggestions (based on her experience assisting other customers as well as her own personal experience) on sizing, styles and which type of TEI (Thermal Experience Index) rating fit my wife's exact needs.When shopping and buying for a "buy-it-for-life" coat/jacket, especially in this price range, I definitely took my time in asking a myriad and multitude of questions. Mar was SUPER patient throughout the entire buying process. I even tried on a couple of coats myself! Without Mar's assistance, I don't think I would've walked out the store feeling confident on our purchase! If you're looking for the last coat you'll ever buy (with an exceptional life-time warranty) and have ANY questions, walk into this Canada Goose store and ask for Mar!
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February 2023 by Vio
The store smells so good ? had to ask and they directed me to the candle they sell.Jacket I like didn’t have stock. They were helpful despite of the heavier crown during the holiday.
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February 2023 by Stasis Lord
Gift return can only get a gift card, or the gift buyer has to physically be there in person to get return payment. Snobish pretencious store. You sell feather jackets. You are not Cartier or Hermes. You don't need a waiting line. You need bigger store space and more staff.
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February 2023 by Melissa S.
Had such a wonderful experience here! The staff is so helpful, kind, knowledgable, and approachable! A lot of stores of this caliber tend to be cold and intimidating... but Canada Goose South Coast made me feel at ease. All three gals AND the security guard were warm and talkative. Just a great crew with awesome energy. Mar helped me and she was an absolute angel. I knew I wanted a long white coat for a trip to Chicago, but they had four different styles. Mar pulled all of them for me, even one off of a mannequin which was so above and beyond. I'm pregnant, so she introduced me to the Goose Bump Extension Panel. This way I could purchase my regular size rather than sizing up for my belly! Mar demonstrated the panel- after pregnancy you can flip it upside down for a place to stash baby inside your coat! Genius!Wouldn't hesitate to shop this location again! Just arrived in Chicago and so excited to wear my new Shelburne. Thank you Mar and friends
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January 2023 by Laura S.
Worst customer service I've ever experienced. I went to return a $600 vest that my husband bought me for Christmas. I had the receipt but didn't have the same physical credit card. I had a photo of the card and my husband on the phone approving the return. I just wanted to return it to the original form of purchase. The store clerk was not helpful and then the store manager was downright rude. I drove two hours to make this return and the store manager made no efforts to help. I will never purchase something here again. Awful attitude.
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January 2023 by Ian Dong
Super slow line, it's a crazy waste of time.
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December 2022 by Kaykay K.
This store is an absolute JOKE. The "waiting" game is laughable. Louis Vuitton, Gucci and Monclear have their stores full of people with no line but Canada goose whose store is completely empty has a line of 8 people deep. This was on a weekday at 1 in the afternoon. They wouldn't accommodate a return consisting of me handing them the item, receipt, cc and dl to process in-store while i waited outside the store. They claimed I would be "taking away from other customers' experience", how so when I'm not even entering the store??! Manager and HBIC at the head of the line are as stuffy as the clothes. Take your money elsewhere, where at least it's valued.
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December 2022 by Ryan A.
It's post pandemic. Why? Do you still have to wait in line to check out the store. Why create a false wait when there is no in the store. It's 2022, open your store up. I was about to purchase a $800 vest, but will just do it inline, as this place creates a terrible guest experience!
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December 2022 by Wa Sa
$$$$ but at least you can try the jackets before buying them online. No phone to call the store, except Caller Customer Care Ctr. & not everything available.
