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March 2024 by Jana Lucas
Could not give on line estimate
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December 2023 by Bruce Morrison
The work was stellar and they were very good at keeping me informed of their progress and meeting the completion date.
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December 2023 by Esteban Muniz
Thank you to Ben & Dustin for restoring my Audi S4 back to ONE HUNDRED. From the onset of dropping off my vehicle, both of these individuals were welcoming and helpful by setting the expectation as to next steps and timeline. They had my Enterprise shuttle ready for me to move on with my day. I received daily text messages with the updates and got the phone call from Ben that my car was ready within the week. I picked it up on Black Friday, and super thankful they were open to get me back to my lifestyle. AND... they washed my car plus vacuumed. I know it's a team effort and there were more people involved with restoring my car, so thank you to the entire team at this office.This is the second instance my car has gotten banged up, and I trust this location enough to have brought it back a second time. I HIGHLY recommend this Caliber Collision team. Thank you and happy holidays.
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October 2023 by TERRI CARBAJAL
I was rear-ended the third day I bought my new Audi S5 Sportback. I asked the wonderful sales gentlemen Mike at Fletcher Jones Audi Costa Mesa to refer me to a shop and he suggested Caliber Collision therefore, I took my car in and I had the pleasure of dealing with Ebelin Roman, Service Advisor, such a lovely young woman, extremely kind, helpful and professional, she kept me updated, it was such a wonderful experience dealing with such a wonderful person as well as the rest of the staff and the work done on my car was simply perfect. I highly recommend this body shop.Services: Painting
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September 2023 by Varun Taneja
I had a disappointing experience with Caliber Collision. After taking time out of my schedule to bring my car in early in the morning for an evaluation of a scratched bumper, I expected some communication regarding the next steps. Unfortunately, despite speaking with their representative Evelyn, I never received any follow-up or updates. It's frustrating when a company doesn't prioritize customer communication, especially after making an effort to engage with them. I hope they can improve their customer service in the future.
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July 2023 by Jenna J.
Ebelin and Linda were amazing! Ebelin was very responsive, always called me back in a timely matter and patiently answered all my questions.
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July 2023 by Stephanie L.
My car was in the shop for a month but Ebelin provided updates, overall good customer service!
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July 2023 by Jia Yi W.
I have been to this Caliber location for 3 times. The service every time is fantastic. Linda, Odalis, Antony are extremely helpful every time, I do recommend come to this place. And I'm sure many insurance like AAA, Farmers work with them too.
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July 2023 by amy k.
I moved back to California and in 30 days had 2 people hit me. Caliber is on speed dial for me and for my insurance company! They are terrific to work with, fast and friendly. The work is also top notch! Ebelin led the way with super team members Odalis and Linda partnering for great communication! I'm back in my car but am sure I will be back!
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July 2023 by Elvia R.
Thanks odalis, you were a really grand person, thank you for be really nice with me!John... thank you so much!Linda, thank you for your help!
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July 2023 by Linda Y.
This review is for the whole team helping me out to fix my Audi etron. Thanks Linda & Odalis for the nice customer service. And thank you Ebelin for providing all the updates in the meantime. I have a great experience here.
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July 2023 by Catherine A.
The team at Caliber truly went above and beyond to help fix my vehicle after an accident. Not only does my car look great, but both Linda and Odalis with customer service and my estimator Ebelin really made the experience top notch with no stress.
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July 2023 by Melody V.
Great customer service by odalis and Linda they were very helpful and super quick to help me. Anthony was communicative and helpful throughout the repairs as well. Definitely coming back here again.
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May 2023 by Ricardo Oliva
My Electric car repair took a little longer than expected due to parts not being available. Took the car in 3/14 got it back on 5/17.
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May 2023 by Evelyn Ren
I went to their store. First, the woman at the front desk told me. I’ll be right with you. And then she forgot me. After 15 min wait, I asked her, and she came to talk with me. Second, she couldn’t find my appointment when I showed her my confirmation email. She told me that they couldn’t fix my car.I feel distraught and just waste my time.I suggest you pay attention to the appearance of the front desk female’s receptionists. Those girls with extremely long nails and eyelashes, and speaking with an attitude, will make people feel unprofessional.
