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October 2023 by Michael M
Great service for Carmen !
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August 2023 by Yinan Zhang
The rudest and snobby sales ever, when I entered into the store, the lady who works there greets me with “ what’s your name? “ with a impolite tone. Why should I share my name immediately after I entering a store? The sales there really think they can treat customers any way without considering the basic public etiquette. All the negative reviews prove this store even the brand really won’t worth for any time and money.
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August 2023 by Melissa Shiozaki
Always very pleasant!
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July 2023 by Jessica J.
We visited this Bvlgari location twice and we've had great experiences both times. My SA is Karmen and she truly is wonderful! She understands the art and beauty embedded in jewelry and takes her time to explain the history and inspiration of each item and the company itself. She treats each customer with respect and my interaction with her feels genuine which is not always the case with other SAs. As for the jewelry, I love the divas dream collection, just wish they had more options with yellow gold.
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May 2023 by Grace Young
I was hesitant to sign on the No Refund slip and found out later that the sales person A. Ch did not disclose that I have the right to return the product the same day as a curtesy return. And I do concern about she sold me the display bag but not willing to get a brand new item. What she warned me over the phone was: you are not the only one changed your mind, feel free to talk to the supervisor but no one has ever been an exceptional! Wow. I respect the brand and designer but obviously Bvlgari only cares about the selling and the policy but not service and reputation. Online shopping is refundable but just not in the store. Interesting. Never again, Bvlgari.
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May 2023 by Elite W.
I was hesitant to sign on the No Refund slip and found out later that the sales person A. Ch did not explain clearly that I have the right to return the product the same day as a curtesy return. And I do concern about she sold me the display bag but not willing to get a brand new item. What she warned me over the phone was: you are not the only one changed your mind, feel free to talk to the supervisor but no one has ever been an exceptional! Wow. I respect the brand and designer but obviously Bvlgari only cares about the selling and the policy but not service and reputation. Online shopping is refundable but just not in the store. Interesting. Never again, Bvlgari.
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November 2022 by Cyan Yin
Their Chinese salespersons are very unprofessional :( poor service
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July 2022 by Eric P.
Some of the workers got to lose the attitude. Just because you work in south coast doesn't mean you are above anyone. They need to learn to respect customers, giving us a hard time because we wanted to switch a ring to a different size even though it's allowed and was never really worn except test fitting. Refused to refund the difference and was giving my SO hard time even though I had a gift receipt. They only allowed to refund the difference as a gift card which was also refused when we she took it to buy something else because it was under my name. What a f****** joke
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June 2022 by jl H
It has a very complete selection.. staff is a little unprepared they treat you like you look... so if your not flashy they think you don't have money... very unprofessional
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January 2022 by John Porter
Attentive service
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August 2021 by Amanda Han
The best experience I have ever had in a luxury store. I was talking to a person that saw me as a person and not a walking $$.
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May 2021 by Gemma Serenity Gorokhoff
At Bvlgari, you are always welcome and treated as Royalty, no matter how you dress, and how you look like. I appreciate the specific style of Bvlgari. I'm not giving a complete 5 stars because the stock of items is very limited. However, I was able to see one of my favorite leather. The watersnake. ? the model that I'm showing here is the Serpenti which means snake ?
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May 2021 by Cali Kaur
Hardly salesperson knows there inventoryPush you to buy.
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February 2021 by Amanda Ponce
The best experience I have ever had in a luxury store. I was talking to a person that saw me as a person and not a walking $$.
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December 2020 by Emile Sweeny
They are amazing and so friendly! Greeted promptly; very efficient service. My ring was damaged and they repaired it no questions asked. We brought our own diamond and they give quick appraisal and we were able to get our rings with setting same day.I would definitely recommend coming here and I have been back here three times since! They don't have a parking lot for the jeweler center so parking is on the street.
