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January 2024 by Debra McMurry
Very quiet on a Friday afternoon. I wanted to try on a sweater and the only employee was busy ringing up another employee's large purchase and told me I needed to wait for her to unlock the dressing room door. My son went to another department to ask for help. I don't often write customer service letters but did regarding the employee. I worked at Nordstrom long ago and if this type of behavior happened I would have been fired.
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January 2024 by w chia
Always nice to wander around in and try to figure out why the same design and material costs this price just because of a brand name vs similar enough ones sold at target, old navy, Express stores. It's decor is nicer of course...
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January 2024 by Vio
My all time favorite store! Glad I asked someone in the front store that I was looking for a cafe’ (hoping they have same as Bloomingdale's Forty Carrots @ 59th Street NYC. ) They don’t have it but they got lots of restaurants hidden at the back on both floors! Loved everything in this store!
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December 2023 by Khalid Khan
"Exceptional experience at the fragrance section! The lady assisting me not only guided me through a fantastic selection of perfumes and clothes but also scored me an amazing deal when buying multiples. The staff's friendliness exceeded my expectations, making this location stand out. I highly recommend it to others seeking a delightful shopping experience. Five stars for excellent service and a great variety of products!"
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December 2023 by emirac ozar
Really nice store but make sure you take some $$$ its a bougie store
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December 2023 by Fahad Gul
i tried to make a return at LV and they told me I needed to buy something on the spot of same or more value as an exchange. If i bought something of less money then i would lose the remaining balance. absolutely ridiculous. never shopping at bloomingdale’s ever again
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October 2023 by Anastasiia Lazorko
Today I wanted to buy 2 perfumes for my husband and myself: Creed and Le Labo. But after talking with a guy consultant whose hairstyle was in the style of the 50s, I changed my mind. A pompous, ill-mannered type with cunning eyes and poor speech. Terrible service ruined the mood.On the plus side, as always, there is a large selection of perfumes for every taste.
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October 2023 by Northern Star
Really like this store. Great customer service. Friendly employees. Amazing makeup section. Beautiful store.
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October 2023 by Diane McCrimmon
Bloomingdale's is now becoming my number one store to shop. I love the merchandise. I love the variety. They have something for everybody. And yeah it could be a little spendy, but it's nice to see unique styles and different products. They have a wonderful dress department that doesn't break the bank. I wish the shoes were more like that, lol. Only problem is as everywhere in the department store environment. There's no one to help you in most departments. When I found a person they were delightful and helpful. This is both at South Coast plaza and at Fashion Island.
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August 2023 by Marc Malsam
Great mall !!! My first time here good quality items to purchase and brands.
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August 2023 by Abdullah Al Homeadan
This Bloomingdale’s is five stars ⭐️ with no hesitation. Most known brands “clothing, accessories, bags, perfumes “ and products for women, men, kids, and home. Three full stories of beauty. On top of all of that, it has a nice food ? court.
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August 2023 by L V
I won’t be surprised if this location closes down since it’s not the most pleasant place to shop and is often pretty empty. I mean many of the people who can shop here can afford to shop almost anywhere so if it’s not the place to be why come back?We were in the women’s department on the evening of August 1st and the sales associate was totally ignoring me. Maybe my outfit wasn’t nice enough lol. I was standing maybe two feet from him and waiting for him to finish folding clothes but he was deliberately taking forever on one shirt. I was waiting for him to finish but I knew he didn’t want to help. I stood there for a few minutes then left and almost left the store right then. I’ve never in my 25 years shopping had a bizarre encounter where the sales person never made eye contact or asked if I needed help first while I was standing right next to them. A simple, “hi, can I help you?” or even a smile would have been nice so I didn’t have to break his intense concentration on folding shirts first. Haha.It’s fine if they want to lock the dressing rooms to prevent theft but it’s unacceptable to make customers hunt down someone (employees were hard to find / chase down with only one in the entire section and the register and dressing room were completely unattended) just so they can try on clothes. I got the impression this salesman in the women’s department wasn’t approachable or helpful so instead of browsing and trying on more things I skipped the hassle and awkwardness and left without buying anything. And trust me I need to buy clothes so his haughty attitude lost sales. He also definitely needs training in how to multi-task because if customers can’t try things on or it’s too inconvenient they’ll just leave and there goes a sale or two.Bye Bloomingdales it wasn’t worth my time. It’s this kind of employee behavior that’ll keep many customers like me from coming back (why would I bother when I can shop online or buy from competitors with better customer service) and possibly lead to this store being closed down.
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July 2023 by Andrew
I bought some Guccis shoes online. Brought them in the next day to return due to size.The associate tells me starts to look at the shoes in detail in front of me. Feeling looking at it extra close and states “unfortunately you can’t return these because it’s been worn.”You guys sent these shies like this, you guys must have sold me worn shoes then! And where is the customer service? There are better ways to politely ask if they have been worn first before accusing me that I am returning worn shoes.Manager came and told me it happens. I understand it happens, but there is a better attitude and verbiage to talk to customers who buy $1500 dollar shoes.I will think twice before buying from bloomingdale
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July 2023 by Belen Rojas
I was at the South Coast plaza trying to buy makeup. The ladies at the counter seemed to have a conversation about their weekend instead of helping me the customer. It is sad how the service is not on point and it makes you feel like you are at JC Penny
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July 2023 by Nikki M.
Ahhh this location is very nice and welcoming. I love coming to this location due to the accessibility and the customer service. I visit this location mainly for the perfume and the purse boutiques. Their shoe selection is okay as well. For this review, this is mainly for the customer service at the perfume counters. The associates are well versed and I can't say enough about the customer service I receive every single time I come in here to shop.There is a wide selection of perfume, including the niche fragrance houses which I love.