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July 2024 by Samuel Eun
I won't use bestbuy because I experienced the worst.
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July 2024 by Brian Leahy
ZERO CUSTOMER SERVICE. Zero support on anything especially printers. Do not buy anything from this store they could not care less if you did. All they want is your money
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June 2024 by Rosemary Sierra
This is one of the best BestBuys still around. There is always an employee to greet you at the door and assist you to the right direction for whatever you are looking for. Items are always in stock as well. They also have a great selection on plush dolls/squishmallows. Shout out to the sales rep in the exotic area of tvs and stereos. Took the time to talk to us even though everything in that room was out of our price range. Even had the time to show us that massive and beautiful samsung tv. I forgot my BB credit card however, the gentleman at the cashier was able to look up my account and charge me for my item. Highly recommend this gem!
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June 2024 by Pete selley
Always easy to deal with on appliances
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June 2024 by Okan
Guys really kind but just a check-out shouldn't take 35 mins :)
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June 2024 by Ricardo Soto
Poor service, no acknowledgment. Walked around appliances and saw two sales rep sitting on the computer. Dint like the fact that I wasn't even greeted. Or told that someone will be with me as soon as someone becomes available. ( assuming they were busy) Walked out, and I'll think twice about coming back.
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June 2024 by Heraldo Gonzalez
Terrible service from the workers.
What's the point of having a customer service if it doesn't serve customers? Geek?
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June 2024 by Joel Gonzalez
Terrible service ???
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June 2024 by carlos Benítez
Bad service, the workers are terrible
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June 2024 by Yaseen Kady
Always coming to Best Buy ( admittedly to buy stupid things that I don’t need ha ha) but this location has great product availability and customer service is top notch. In fact, it makes it one of the best buys I frequent more often just cause the employees professionalism knowledge and overall demeanor. Special shoutout to Zach who’s always friendly and super on top of his product info and what’s best. Second shoutout to Nick w geek squad awesome customer service and a beast efficient worker ..no joke a machine!!! Also, lastly Danny tops the cake awesome knowledge in various tech related to sportswear and hardware and was very patient w my silly q!! Thanks all.
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June 2024 by Michael Nunez
I recently went in to the Costa Mesa store and dealt with the store manager Josh Pike. I was looking to buy a Tesla EV charger that would work on my Lexus and he took the time to research and ordered me the correct charger for my needs. He was patient, intelligent, straight forward, professional, and kind. He made my purchase seemless and took the time to make sure it was right for me. He exceeded all my expectations and I will only visit this store from now on for all my BestBuy purchases.
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June 2024 by Daphne Hernandez
Electronics customer service is solid
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June 2024 by Michael Poe
Amin Zeinali is an incredible Best Buy home consultant! He helped me with everything from start to finish, and answered all my questions along the way, even on his days off! Thank you again Amin for everything.
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May 2024 by Rob Lewis
Service was very disappointing, spent ages trying to get a member of staff to help and when they finally arrived they just used their phone to look at the website and give us information.
We already did that before we came ?♂️
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May 2024 by Arshawn Daniel Roohian
I was there 3 weeks ago purchasing surround sound for my home. Jason in Home Theater was amazing. He was so kind, caring, and respectful. I went back 2 weeks later because I found a better deal and wanted to return some stuff, and I dealt with Rohan. He is the worst person I’ve ever seen in sales. He was so rude, and he tried mansplaining everything to my mom. We kept saying we wanted open box speakers and he was trying so hard to give us brand new ones so he’d get better commission. He would get frustrated so easily and thought we were stupid and he just had no idea how to talk like a decent human being. If you’re at Best Buy Costa Mesa, don’t even approach Rohan and go straight to Jason.
