August 2021 by Marty M.
This is the worst banana republic I have been to. For the large store space they have, they have a very small assortment and did not have size sets of anything I wanted. At checkout, I had to wait several minutes for anyone to show up and help. Overall, the look of the store is incredibly dated. Given that this was at South Coast Plaza, I expected more.
August 2021 by Alex C.
The manager Jennifer(?) was awesome and quickly helped me with a price adjustment over the phone. I bought the shirt while out of town for a wedding so I couldn't do the adjustment in store. She made the process very simple and didn't treat it like a hassle which is refreshing. Thank you Jennifer!
December 2020 by Vane S.
I don't usually write reviews for stores at the mall, but this guy was too nice, I wanted to acknowledge him. Uldis was VERY kind & took the time to help us out. We had a great shopping experience. Thank you Uldis.
October 2020 by Danny Todor
A bit pricey but clean
October 2020 by Walnut Girl H.
My friend likes to visit this location and he loves the clothes they have. He has a beautiful blue v neck sweater. He has a sports jersey he can fit in for more than twenty years.
September 2020 by marilyn day
Super super service but fluffy people need not enter!
September 2020 by Lee K.
What a pathetic retail experience I go in knowing what I want Can't find itCan't find help Can't buy it Leave irritated and vow to never return Value your clients who walk in the door Get staffing
May 2020 by Hooters Hollywood V.
This is one of my favorite places to shop. Banana Republic has quality clothes. Make sure to buy on sale.
March 2020 by Van D.
I love Banana Republic. They have always been in my heart as a reliable brand. The quality always lasts well and I can rely on the purchases at Banana Republic to be "work appropriate". Banana Republic is one of the only retail credit cards I have since I frequent them so often for work clothes. Being a Banana Republic CC holder has allowed me to have rewards points to redeem as cash in the store and great opportunities such as 40% off purchase. This location of Banana Republic in located in South Coast Plaza. It is huge. They have two levels all to themselves. The ladies' section is upstairs and the men's section is downstairs. They also have a secret space in the far back of the second for for clearance items. I have some some incredible tops back here for as low as $8 for an item that is usually $50+. My guilt pleasure item that I consistently get throughout the years in every color at Banana Republic are their cardigans. They are easy and simple to wear. I also buy my work blazers here. I like the double button blazers. Service at this location is always friendly and helpful. There are days where I have had the staff put together full outfits for me to try on if I mention what type of occasion I needed to dress for. I miss Banana Republic and dressing up to work so much, during this COVID-19 crisis. Looking forward to binge shopping here when it is over.
February 2020 by Paula Hall-Jackson
February 2020 by Nikki N.
I came here last Friday 2/7 at 8pm and no one greeted me or ask if I need help. They avoided eyes contact and pretty much try to stay away from me. All racists (the employees) thinking I have coronavirus and I'm not chinese. I'm Vietnamese and of course they can't tell the difference. Just ignorance and lack of education. I'm disappointed with the BR company and I even have a platinum credit card with this company.
December 2019 by Mimi L.
The reason I shop at Banana Republic is because they make petite 00/0/XXS/XS which are my sizes. The pants and jackets in those sizes are like tailored for me, and not lot of brand names make those sizes. They don't usually carry that many pieces in those sizes at regular sized stores. Since this BR is huge so there are bigger chances that I can just find my sizes here and try them on. The dress rooms are spacious with great mirrors, I can't stand those fat mirrors when I shop for clothes! BR clothes are very well made and very stylish, they like to make pieces that's never go out of style and I like that. The skirts, pants, sweaters and coats I bought over a decade ago still fit and in style these days. I am usually into bright colors and I can always find something bright and cute here for my wardrobe. The sales reps here were so friendly and helpful, one of them tried to rip off tags with her bare hands on a dress I just got cause I wanted to wear it out. It was hard to do but she didn't mind trying a few times. Glad another sales rep found scissors to cut the tag properly and complimented on my cute pink snakeskin dress too! I usually shop at their website but this store is very organized with a lot more selections. So if I want to try on pieces before buying them I would come here. Also I highly recommend petite thin women shop here cause they really make clothes that's fit our body types perfectly!
December 2019 by Bob Fiorentino
Love this store
December 2019 by F N.
Do not shop from Banana Republic they do not value their customers. We ordered clothes from them but never got it. So we contacted their corporate office and they were extremely rude to us. They wasted our time and till this day after a month of wasting our time we still haven't received our refund.
December 2019 by Paul T.
This location has horrible customer service. No one ever greets you. MOST BR stores will greet you and ask if you need help. Now I say most but south coast plaza is the worst. Today I asked a girl to help me find a coat in another size. She was folding some men's pants and seemed like she didn't want to help me. Then she didn't even know what I was asking for when I told her where it was. After she scanned the item she just said "we don't have it but we can order it" and walked away and went back to folding her pants. I just walked out right after that. Is that what you call customer service? Something needs to change at that location.