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December 2023 by AUSTIN RABAN
Great service and easy to do business with.
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December 2022 by Kayla K.
Amazing amazing store and service!! Ming was the best!! He was able to get me in and out so quick and wrap the gifts I bought! The wrapping is amazing and so is the merchandise!!
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May 2022 by Yonnie C.
This was a glitzy truck that baccarat hosted with Lady M. I swung by to get myself a strawberry Mille crepe and sat down to enjoy it in the hot sun at the tables outside the truck. Some folks want to the store to enjoy more champagne, compliments or baccarat but I did not go. A fun social media campaign for them to draw in influencers.
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February 2022 by Cheryl S.
My husband bought me a bottle of perfume from here. It was not until after he purchased that he noticed the receipt said exchange only. When I receive the bottle of perfume it was extremely large so I wanted to take it back to get a smaller bottle and get back the difference in cost. They proceeded to tell me that was not possible that I could only have a credit. This was a $600 bottle of perfume. The smaller bottle was 320. So I was gonna get stuck with a $280 credit? No thank you. I had to call the corporate office then send a message to the regional director to complain about their policy. The reason for those calls is because the lady at the store said well there is a sign that says we don't do exchanges. when I explained to her that my husband asked if I could return it if I did not like it she said oh yeah she can bring it back. Not explaining to him the no return policy. They intentionally deceive their customers. Luckily after my corporate calls I went back in and the manager exchanged my perfume and gave me back the difference that was paid. I will never shop there again and if I need to purchase a new bottle of perfume win this one runs out I will go to Nordstrom's.
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January 2022 by cheryl zamora
NO REFUND POLICY! My husband bought me a large bottle of perfume. I wanted to return it for a smaller bottle. As you know, perfume goes bad and I have many others. So I took it down there to get a smaller bottle and the man (who was kind of snooty) said ok sure we can exchange it. Then when I said just put the difference back on my card he said we don't do that. You can get a store credit. I said i don't think my husband was told that when he purchased. Then he pointed and said it's on your receipt... I am so upset about this! This is not a fair policy. Especially to the clientele purchasing at your store.
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January 2022 by Sharon P.
Summertime sleepovers were a thing when I was growing up. Me and a handful of BFF's would plan epic sleepover events complete with junk food, pillow fights and lots of gab but the night would not be complete without dabbling in Ouija, Light as a Feather or Bloody Mary. My friend Martha was legit Medium who could summon the spirits, at least I think that's what I saw in my periphery. Toni could tell a creepy story better than Anne Rice (R.I.P.) and Peri had the fancy house so pillow fights had to be tame or risk breaking a bowling trophy or the latest Princess House bauble. In all my childhood years I never broke anything expensive. I've had the Harmonie tumblers for over 30 years...they get regular use; we are after all lovers of the adult beverages. Sure, I could store them in their signature red box, but why have nice things if you're not going to use and enjoy them? I don't trust the dishwasher to handle these beautiful vessels, so I hand wash these babies. Unfortunately, my never breaking anything expensive streak ended this Christmas when a Harmonie XL tumbler slipped out of my hands and ka-pow! Instant Baccarat shattered beautiful mess. An expensive fix and one that no matter how much I wish for a sale, their cost will never be reduced. Ever. And if you're wondering, Baccarat has no such thing as factory seconds, mon dieu, no way. So if I want to restore my collection I'll have to suck it up and buy a replacement set because of course they're only sold in sets of two. Merci Baccarat, what a way to teach me a lesson. Truth is j'adore the Harmonie tumblers. They're heavy and gorgeous and their vertical parallel cuts are iconic and absolutely make a statement in your hand and even when they're sitting pretty on a shelf. Replacing a glass or two every 30 years is a pretty good record n'est-ce pas?
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October 2021 by G D.
I had a great experience shopping at Baccarat. I bought and engraved tumblers as a wedding present for friends. I worked with Chase Bryant, who provided an amazing customer experience. For starters, he was knowledgeable about the difference pieces and offered excellent recommendations while being very professional and easy to talk to. When it came to the engraving processes, he served as the liaison between the engraver and me. He would position the proofs on the glasses, take pictures and send them via email so I could envision the different fonts, sizes and positioning. This alone was a tedious process since I went back and forth with adjustments a few times. Overall, he was just incredible and I appreciate his help so much. This level of commitment and service to the customer is just not something you see anymore, even with luxury brands, and Chase (and Baccarat) just exceeded expectations on all fronts.
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November 2020 by Jenny M.
I love Baccarat for its beauty and elegance, and service in this location has nothing to do with this review. But online service from the shop is the worst. First of all, they didn't send me an email confirmation of shipment of products when it shipped even though I was promised one in the order confirmation email. And when I called to find out, they were like "oh we shipped it out on this date." I asked them to send me an email of tracking, they said "oh we usually just give out over the phone. Can you take it down?" I was driving, so I asked them for email. They did send me it, but it was the laziest email. They didn't even bother to give me direct link and just screen capped ups tracking and sent it over. So unprofessional! Baccarat's customer service representatives do not reflect the caliber of company that Baccarat is trying to tell their customers. Other luxury brands are extremely attentive and kind over the phone, but this company sounds like I'm talking to a Bed bath and beyond representative. No offense to BBB but I'm not expecting super polite from that store because it is an everyday store. Brands should work to maintain their luxury image all around the corners, not just packaging and products. So I'm disappointed by their over the phone customer service. I recommend just going into the store and buying the pieces.
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June 2020 by 1 true Real (Ultra 8k H.D.R10)
Love it
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June 2020 by DBMJ Company
Excellent service
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March 2020 by Adrian Wright
Wow good place
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November 2019 by Job Interviewer
This is an employer review. I wanted an interview at a certain time. They wouldn’t let me interview at the time I wanted.
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October 2019 by J.C Williams
Love it
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July 2019 by Myrna Judge
Excellent service
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May 2019 by Jalal Moukaddem
Luxury gift ideas. Over priced.
