-
February 2024 by Belguzar Korel
I agree with Olivia and Mary’s reviews on poor customer service about the manager for this store which is Cindy. Cindy, the store manager who reports to the general manager Ara who needs to be informed about the poor customer service I and others receive. Yes, we aren’t coming back due to zero service and that is from a manager Cindy! Cindy, talks over you, rude, unprofessional with an attitude who didn’t let me explain that a final sale item was honored by costumer service online as they agreed at time of purchase. All I needed to hear from Cindy that an online sale item can’t be returned at the store even though approved from online costumer service staff to be returned online. Cindy didn’t let me explain and cut me off three times showing on the screen by enlarging that it’s a sale item. Cindy is extremely unprofessional and doesn’t posses the skills for costumer service and a MANAGER !!!
-
January 2024 by Bach611
Bad customer service
-
December 2023 by Olivia Koss
I just went there trying to return a very recent legitimate online purchase. Rude service, inconsiderate sales people. Will never go to this place again. What a change compared to several years ago! When you don’t treat your customers well, nobody wants to come back!
-
November 2022 by Miyu U.
We returned a dress that was ordered online however, the Asian woman at the register (she worked on Sunday, November 27 at around 11:30am) accused us of removing the tags and stitching that goes on the bottom of the dress. We explained that the dress came that way in the mail. Even after explaining that we had absolutely nothing to do with the way the dress came in the mail, she still accused us of tampering with with the tag and stitching. We were deeply offended at this accusation. It was clear that Ann Taylor sent a dress that was already returned prior. The employee saw no possibility of that and instead continued accusing us. Teach your employees better customer service.
-
October 2022 by Mary Lou Adame-Martinez
I purchased a pair of jeans on 8/31/22 amongst other items. Went to exchange or just get store credit. The jeans are still with all the tags. The manager of the south coast store would not budge. I explained to her how I purchase a lot of stuff from Ann Taylor and would appreciate it if they took care of it. Nope! She would not. She said the sku didn’t match I said I was here the day she was there and they scanned those jeans. They are on the receipt. Nope! Wouldn’t do it. I told her how busy I am and can’t always get there. Neatless to say I will not be shopping there anymore. Do these stores not understand busy career women?
-
August 2022 by Yankees Girl
Staff is always polite and ready to help.
-
August 2022 by Kathy W.
I went to this store at the end of March. Purchased 3 items. I came back to return 2 items. I had the receipt, tags on the 2 items, and one was still in the wrapping paper and I had all in the original bag. Because it was over 30 days to return, I would have to accept sale price. Mind you, both items in original condition and I have the receipt? There are no signs in the store about a 30 day return policy. Apparently it is on the receipt but I had the receipt in the bag the whole time so never looked at it. This associate then marked my receipt and tore apart the wrapping paper before explaining the 30 day. DO NOT GO HERE. They want your money but not your loyalty AVOID THIS STORE and even their corporate customer service. They are more about profit than about customer retention
-
April 2022 by Chamberlain Family O.
I shop at this location often and will continue to do so. It's hard to believe they don't work on commission given their commitment to customer service and teamwork. Thank you to all of the team members who make this store a great place to get some "me" time.
-
February 2022 by Parker K.
Lowest quality clothing for exorbitant cost. Recently my wife and I spent an obscene amount of money (1000+) at south coast Ann Taylor. My wife needed a whole new wardrobe. I know clothing isn't everlasting, However, when paying a pretty penny, a expect a certain level of quality. After wearing a 400 dollar jacket only once to work, threads completely unraveled on the entire jacket. We took to exchange and everything jacket there was in just as poor of a condition. This is unacceptable. Our experience continued as the rest of our purchases inevitably became came compromised, after just months.
-
February 2022 by Sarah Hdzz
Staff is always polite and ready to help.
-
February 2022 by Patty H.
HORRIBLE customer service given by a (supposedly store manager) My sister asked for a price on some pants and she got frustrated and was talking about her with other employees as she walked away ... When my sister came back she proceeded to give my sister an attitude and she made a smart remark. My sister asked her for her name and her response was "IM NOT GIVING YOU MY NAME" very rude and unprofessional with no class. People like her shouldn't be working with the public at such prestigious store (South Coast plaza) in Costa Mesa. #NEEDSTOGETFIREDASAP
-
December 2021 by Reza Mohajer
Sale associates are always tired and bored. Don’t expect good customer service.
-
November 2021 by Anne F.
Went into Ann Taylor at South Coast Plaza for the first time. They were having a sale and signs indicating "30% off one item, 40% off two items", etc. were posted above most racks. I found an item I wanted, took it to the register and the clerk immediately told me it was not on sale. I pointed to the sign and said it was on the sale rack as well other colors in the same style. She said that sale was for online only. I told her it was false advertising to put signs above racks when it pertains to the Internet only. She did not appear concerned, dis not respond or acknowledge my comment. Obviously I did not buy the item and will not shop in that store again. And. I went on their website that night to purchase the item and it was not on sale there either. Very disappointed as I like this brand.
-
March 2021 by mehdi ghazi
My wife like Ann Taylor
-
March 2020 by Michelle B.
I ended up buying on line, the store didn't have much in my size 10/12. They also didn't volunteer to help --- at all. I was in the store for a solid 30 minutes trying to figure it all out! No bueno