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December 2023 by Koroush Vaziri
The owner of Ace Jewelry is the nicest and most honest and very helpful gentleman. I bought a ring and he was very accommodating. beautiful ring at a wonderful price I highly recommend this business.
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June 2023 by Shohreh A.
My experience at Ace jewelry was fantastic ! Ive been there twice ; first time to buy a pendant and a chain which i really fell in love with and second time to resize my ring, both times ali helped me so professionally and I highly recommend this jewelry shop .
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January 2023 by tarik hurmali
Didn’t ask for price for small fix on watch, charged me 65 dollars for. 10-15 dollar repair.
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December 2022 by Fabian Alvarez
Great customer service. I had a great experience, I was able to find the watch I was looking for and I didn’t feel any sales pressure either. Will come back
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September 2022 by Matt O.
Nice guy did same day ring repair but it was $160 which is expensive but it was same day so.
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June 2022 by candace m.
So happy with the work Al did for me....excellent work and so professional. I will be recommending Ace Jewelers (in fact I already have told one person today) to anyone that needs repair work done Candace Marteski
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April 2022 by Michelle W.
I brought in a new setting for that my Gramma (lab created diamond from her ashes) was set a bit too high in to have the diamond lowered. I've never left a piece of jewelry overnight without filling out an insurance form of estimated cost in the event that something goes wrong--loss, damage, etc. The setting was so incredibly beautiful and picked out by my boyfriend. 1) I wasn't given a quote; 2) it took a week and was outsourced; 3) the interior hallmark stamps of "750 18k" is gone when I didn't ask for resizing or polishing. It was honestly 3 days old from the original jeweler and close to work that I thought for convenience sake and the 4-star review, give them a try. I've never been so disappointed and heart-broken. I took it to another jeweler to have assessed after cooling off for a few hours, and I was literally told that it would not be worth it to repair the damage already done as to have to recreate then weld on new prongs wouldn't hold up as strong as when it was originally crafted in fluid solid piece. That jeweler suggested the best option, considering how upset I was, was to just sell the setting and get a new one due to the atrocity done to this setting and, because I already have negative associations to the ring, I would always look at it in spite rather than admiration. I did just call this shop regarding the work done, and I was told to bring it in so they can remedy it. No, thanks. Not after this poor workmanship, not after the tears.
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April 2022 by Monk B.
I was massively overcharged here and would NOT recommend it to anyone because the owner lacks integrity with regard to repairs. I am also concerned that he couldn't tell that my necklace had cheap enamel and beads, not precious stones. I brought in two necklaces with sterling silver chains: one had one link broken and the other had two-three links broken. The first necklace I had bought for $28 dollars from Macy's and the 2nd necklace I had bought for $24 at Stella and Dot. I have had them for around 5 years each and used to get them repaired yearly from a store in Newport Beach at Fashion Island that repaired the links while I waited, sometimes overnight because they were backed up, but it only cost $19 each or $38 tops for two because it only took them 10 mins or 30 mins max to fix. Last summer, I moved from Corona del Mar, Newport Beach to Costa Mesa, Mesa Verde, and thought that I'd give this local place ACE Jewelry a shot since I'd seen some good reviews about it. The owner of Ace was very kind and acted professional. I admit to you that it is MY FAULT that I didn't ask him the price that it would be for repairs before I left them with him. I think I assumed his prices wouldn't be more expensive than a high-end luxury jewelry store in Newport Center. I really should have negotiated the price before I left - just a tip for everyone! When I came back a week later to pick them up, he rang me up for $221.80 (that's right - 221 dollars and 80 cents!) and at that point he had already processed my card. I let him know that I did not agree with the price, and he said, "You know, it's like doing maintenance on your car! You pay 2000 for it and have to pay 1500 maintenance on it sometimes.", I said, "But you know, these necklaces were only around 30 each." He said, "Well, yes, but that's life!" As I walked out, I thought about what he had said about saying that I had lovely "stones" that were set in these necklaces, and thought, wow, if he did not know the difference between stones and cheap beads, that's pretty bad. Also, let's say that he works at $40 an hour, that would mean that he spent near 6 hours repairing 3-4 links on a sterling silver chain necklace. When a luxury jewelry company in Newport Beach can repair these links in 30 mins and cost near 1/8th the price, that says something. I have ZERO respect for this shop and its owner, and I would not recommend it to anyone for reasons of INTEGRITY, which is really important to me and relationships. Perhaps COVID did a number on him and he is looking to recoup money back, which I can understand to a degree, but EVERYONE is still broken from COVID and we're all trying to move on and do life together. Lack of integrity in one's work is the worst way to engage with people and it is terrible service. All I know is that I am going back to Newport Beach for the luxury service with my jewelry at 1/8th the cost of what this guy is charging because at least they are HONEST. Sorry, ACE.
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March 2022 by Zivorad Petrovic
Came in for size adjustment on my watch. Hand the gentleman the watch, and once he looked at it he just drops it on the glass counter. Luckily no scratch. That’s not how you handle a watch.
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February 2022 by Russ S.
Pleasant to do business with. They helped me and did some testing on some jewelry I had and never asked for a penny!
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January 2022 by Victoria Vox
Great place for jewelry repair, new settings, and size adjustments! Family owned business. Friendly!
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January 2022 by Bryan L.
My fiancé brought her engagement ring to get it resized from a 7 to a 6.5. Right when she got there the guy didn't ask what size ring she wore he just shoved a way to small tester on her finger and it got stuck. She needed to use Vaseline to take it off. He had the ring for five days and quoted $85.00 and he ended up charging $125.00 which we don't under why when he literally messed up the stone and left it with a yellow tint on the top diamond. I'm no diamond expert but we took it to Jared's because we thought he had switched out the diamond and they tested it to still be genuine but they noticed the yellow tint right away and said he did a horrible job. He said he cleaned it but we received it more dirty than we brought it in and way too big anyway. We did another resize at Jared because we didn't trust him to do it again.
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April 2021 by Alicia E.
I took a pendant in to have it fixed. I happened the take the chain that it was on and was asked if I wanted to have it cleaned (of course!). I was surprised that the work couldn't be done but didn't mind leaving it for a few days. When I got the call that it was ready to be picked up, I was told $60 (for something that I expected in the $20 range). When I picked up pendant/chain, I asked why it was so expensive and was told that they replaced a clasp on the chain. Maybe they did or maybe the didn't (I didn't notice a problem before I took it in) but they never called to get permission to do that work. Also, the pendant WAS NOT fixed, and then he fixed it while I was standing there. I went there because of the good reviews. If you go for jewelry repair, be sure to get a quote for before you leave.
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February 2021 by Brendan Simon
Great place for jewelry repairs. They fixed my necklace in 15 mins, offered a very reasonable price and did a great job!
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December 2020 by Sherry K.
I just want to say that the owner of Ace Jewelry is the nicest and very helpful gentleman. I had a ring resized and he was very accommodating. My ring fits beautifully. I highly recommend this business. Sherry
