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August 2024 by Ali Sadat
I've been a Williams Sonoma customer for a long time. I have never had a bad experience till now. Walked in to buy a quick gift. Found what I like and ready to purchase it. Was informed 1 item I picked up was a on table (not behind a display case...) and they can't sell it to me. They don't have any more in the store. Sales associate asks a person who seemed to be a manager. I questioned why i couldn't purchase the item and the 'manager' got snarky. Then 'graciously' allows me to purchase the item as she proceeds to talk behind my back with another customer. Seriously?? How about putting the customer first! It's a retail store with the intention of selling the items. Sell the item and if you need to, order one for the store display. Prioritizing the store display over a customer is crazy and suggests they don't value my business. The entire store is a display. How do you know what you can buy vs. just look at???
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June 2024 by Sil Chof
Today, I went to the store around 5 pm to pick up a few items. While browsing, an older woman at the register kindly offered to assist me, which was appreciated. As I was looking at knives, a man greeted me in a somewhat abrupt manner, making me feel a bit uncomfortable. Despite my friendly wave, he quickly backed off. It’s frustrating when I can’t even browse in peace without interruptions. Additionally, I could hear what sounded like a baby or a dog in the back of the store, which seemed odd. Then, another enthusiastic staff member made a strange comment while I waited for my purchases to be scanned. Overall, I found the staff’s behavior to be odd and unprofessional. While it’s good to have assistance available when needed, constant interruptions detract from the shopping experience.
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January 2024 by Caitlin Currier
I'm surprised by how different the employees of this store are compared to most locations. When one of the employees made a mistake with an order (charging me for individual silverware vs. the set), their managers were particularly rude and unhelpful when I sought a resolution. Going forward, even if I want to see items in-store, I'll never plan to order through them directly (just go online) as the online support is far superior to whomever they were able to hire as a manager.
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September 2023 by Mavis Lin
I like the products for what they remind me of. It expanded the time dimension for the 3D objects.
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August 2023 by vikka maax
It’s never disappointing to shop there.
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August 2023 by Michel Kattan
The staff makes this place what it is
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August 2023 by Lolo Nevin
Very helpful and friendly staff.
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August 2023 by Patrick D.
So many useful gadgets for the kitchen.
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March 2023 by Liliana Nazarian
Beautiful new store. Lots of people shopping.
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February 2023 by Marty West
Larger store than some W-S locations. Friendly, helpful staff.
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December 2022 by Marilene D.
I'm your customer and I've never bought online before, and it was the worst experience I've had so far. Today I only do my online comparisons with other companies, but I don't recommend anyone doing it with you. First I bought 8 Scallop Glass Charger, Pink on September 19th, after I made the purchase I realized that the dishes were going to take a while and the The amount charged for delivery was unusual for other companies, mainly because they would only be delivered at the end of October. After all that I called and asked to have the order cancelled. And I thought that the cancellation had really done it. On the 22nd of October I received an email saying that the dishes would arrive in early December. I thought it was a misunderstanding. In early November I received a box of 3 dishes, and a week later I received the remaining 5 dishes. I tried to get the return labels but I couldn't. So again I called (11/15/23) you guys to get the return label for the 8 dishes. On the 18th of November I returned the dishes and never received the money. One month, unacceptable!!! Today 12/19 I called you again and the person who answered me said that you forgot to scan the product received, that's why you hadn't returned the money. Then I think you made a mistake and I still have to wait another 7 days to have my money in my account. I never imagined that your company would act with disregard for your customers. I am your customer and I feel violated with my consumer rights. Mari
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November 2022 by Samuel Spitz
Horrible sales associates. Super annoying, breathe down your neck. Made me leave, I’m gonna purchase at Crate & Barrel or Sur La Table instead
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October 2022 by Chia I.
Good products, not so good service. I was disappointed in this store. I was browsing the shelves and an employee (older woman, longish hair) flew past me to get to a wealthy-looking older man who was perusing the knives. I get it, but don't be so obvious. She was so busy sidling up to him that she blocked my way. When I said excuse me to pass her, she ignored me at first, then scowled and reluctantly moved, clearly annoyed by my existence.
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October 2022 by vikka max
It’s never disappointing to shop there.
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August 2022 by Elita Damron
The worker was beyond rude. She kept following me around the store as if I was going to steal something. I am a 23 year old woman and was more than happy to spend some money. She made me feel so uncomfortable I left.
