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October 2023 by David S.
This is a review regarding SERVICE.So you're enjoying the Volvo ownership experience, tooling around when out of the blue, that dreaded red check engine light comes on.Under the best of circumstances, you just forgot the tighten the gas filler cap, so that's the first place to look. Not this time.Like most vehicles these days, we're really owning and driving computers with wheels and it takes a true team to diagnose and fix whatever when wrong.If you own a Volvo and want the factory experience (and I admit not every Volvo owner wants or needs that) and you make your way to Volvo of Marin, then you'd be well served to ask for Lisa C. as your service advisor. From first phone call to make an appointment to the final drive off, she displayed knowledge, confidence, empowerment and empathy through the process. We were kept informed every step of the way about the diagnosis and progress of the repair. In our case, it was a sensor that needed to be replaced and the car now runs like new even though it's nine years old. I know Lisa didn't actually do the technical work, but throughout the process, it was like having a friendly advocate overseeing the work.Yeah, Lisa is the one to deal with if you need service at Volvo of Marin.
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September 2023 by Tatiana Pak
Great customer service!I took our car for the first maintenance service. Lizbeth and Neal were really great - they addressed all the questions and concerns, helped with rental car, and even made it possible to pick the car slightly after 5 pm (office closes at 5 pm).Overall, great facility, timely service, and friendly staff.
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September 2023 by Jeanette Boyer
Tex Harrison was wonderfully accommodating. He not only sold me the very used car I wanted, but went out of his way to be sure both my electronic keys had new batteries - a nice unexpected and welcome gift for someone totally non-mechanical. On top of that, he then drove the car to the agency where I had to return my rental, and when the processing there took too long, he good naturedly walked back to the Volvo dealership.
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September 2023 by Pam Marota
XC40 B5 is my second lease from Marin Volvo. My client advisor Tex Harrison is a consummate professional with great follow through. Spent quality time with us making the transaction easy and time efficient.Thank you for the excellent service love my Volvo.
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August 2023 by Jeanne Woodward
Best experience ever at a car dealership. Tex Harrison was kind, professional, and knowledgeable. I can't believe my car was delivered to me last night! Better than Christmas! I think I'm now a Volvo customer for life.
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August 2023 by Melissa Gazzaneo
I had a wonderful experience with the service department here. Everyone was very professional from the first call I made to set up my appointment, to the service advisors, to the spotless vehicle I picked up when it was finished. This dealership holds a high standard for customer service that should be expected from a Volvo dealer. I will absolutely be returning here when needed, as it is worth the drive.
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August 2023 by Nick Stone
I had an older Volvo that I tried taking to 2 other mechanics. After they couldn't fix the problem I called this place. They seemed very nice and said they could fix it and have seen this issue many times before and told me to tow it in there. I was very specific to them about the issue and the what had been tried and how I only could tow it one more time with my AAA membership. After I towed it in, they gave me an estimate of a couple days and around 600 dollars which I thought was great. The next week they called me telling me that they wouldn't work on it. I reluctantly understood and asked if they could tow it back to me as I had used my last tow to get it there under the thought that they could fix it. They said they wouldn't tow it back to me and then mentioned how I had a couple days to get it towed off their lot or they would start charging me 150 dollars a day. This place by far is the WORST service center I've ever taken a car to and I would never recommend it to anyone and will now be actively recommending everyone I know to NEVER take their cars here under any circumstances. Don't do it. Don't waste your time with this company.
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August 2023 by Rebecca Cowley Maguire
I recently leased an XC40 Recharge. The initial transaction was the easiest process I have had. They did everything over email and phone, delivered the car to me and I signed everything at home in 5 minutes. Sadly the car had a charging port issue. Instead of making me go thru countless visits back to get it fixed, they worked with Volvo to get me a brand new car. They drove it to my house and picked up the other one. If all customer service was like Volvo Marin, life would be so much easier!
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July 2023 by Michelle R.
I will never do business with Marin Volvo or any other Price Sims Auto-group store. They discriminate against people with disabilities. I will make sure as many people as possible are aware of my experience at Marin Volvo.
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July 2023 by Jeffrey Koons
I worked with Joaquin to get a new XC90 hybrid. The experience was great, low pressure, good price and fast. I especially appreciated that he was able to accommodate a quick turnaround given we have a new child and he could work around our hectic schedule. I'd highly recommend Joaquin to anyone thinking about a Volvo in Marin.
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July 2023 by Nancy Forbord
Wonderful experience buying my car. Tex explained all my options and was thorough and patient in helping me make my decisions. I am so happy with my car and with the professional and kind approach Tex and others exhibit at the Volvo dealer in Marin. Thank you!
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July 2023 by Kenny Castro
Arth and Tony were great salesmen to deal with at Volvo Cars Marin. I would buy from this establishment again.
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July 2023 by Valera Zakharov
I'm not a fan of shopping for cars and do so very rarely. This was the first time I've bought from a dealership and I have to say that the buying experience was fantastic. Once we made the decision, it took just a day. Car was delivered (and trade in, picked up) to our home in perfect condition. Kudos to Dylan and the team.
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June 2023 by Michael McCanta
Surprisingly enjoyable experience. Tex overcame all challenges expertly and quickly, a real pro. I got the vehicle and the lease terms I wanted. Much better to purchase on line since I live a couple hundred miles from Marin. Just wish there was a Volvo dealer closer for service needs. Very happy with my Volvo.
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June 2023 by Rebecca Maguire
Amazing! Joaquin and the Marin team made things so easy for me. I had been negotiating with another dealership, but it was not going well. I called and within an hour we had done everything over the phone. They delivered the car the same night!
