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January 2024 by maia tidwell
Awesome post holidays sale. Plus they give a RN discount even on top of everything! Helpful service. They will even hem free of charge
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August 2023 by Brandon Lambert
Service is good and the quality of products is great.
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April 2023 by Lorna L.
Athleta is my favorite brand for outdoor and sportswear. Unfortunately, they don't live up to their policy on returns, repairs and satisfaction that they were founded on. And some of the corte madera shop staff, Aubrie, extremely rude, sneering and laughing with coworkers while I try to resolve product repair. Luckily, her wonderful colleague undid her in professionalism. Some customer service etiquette needed. Will forego bad behavior for the products I like.
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April 2023 by Briana Ottinger
It’s a little misleading to have “plus size” mannequins in store when you no longer offer sizes 1X-3x in store. Biggest size available is a Large in most styles, XL in some. Service was fine but I was in and out quickly when I realized they didn’t offer my size.
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March 2023 by G L.
Athleta states on their brochure "any dissatisfaction or defects will be refunded or returned." I purchased a winter jacket and followed the exact directions to wash and did not dry and laid flat. I went to the store to exchange or even get an merchandise credit because all the stuffing wentTo one side of the jacket. (Impossible to wear). This is less than one year old.The store manager said he just works there and the policy is nothing can be done if over 60 days. I'm a repeat customer since the company started but no longer
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February 2023 by Linda P.
Just got GREAT deals-tall Inlet jacket, (dress blue), flurry turtleneck (white)...Illume SPF top (gray heather), got to get summer wardrobe ready...I'm a coffee shopper, cannot resist app shopping while having AN coffee. I am addicted to Athleta!!! They are the best - at 5'11" there are very few options - although I have to order talls online, I can still try most things on in the store & can figure out what I want to order. Athleta carries petites & plus sizes, and has lots of sales (check out the website, or the rack at that back of the store). Athleta just sent me a $50 gift card - I like the perks! I'll try out their online exercise & wellness classes next.
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January 2023 by Monet G.
Great customer service. Everyone is really nice and helpful. Parking is decent. It's next to Whole Foods and Trader Joe's so somethings the parking is a little wild but not too too bad.
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December 2022 by elizabeth brady
Excellant service. Beautiful women's apparel.
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December 2022 by Mary S.
This Athleta store is a mixed bag. I love Athleta clothing, and this store is conveniently located and nicely designed and has a good selection. They usually are very good about taking returns on items I have purchased online. However, I have had some bad experiences with the sales staff there recently, especially an older woman who appears to be the manager. To some degree these bad experiences are probably stemming from corporate level policies that make it difficult for the brick and mortar stores to make money when they have to compete with the Athleta online store, so it is not really their fault I suppose. Yesterday I went in to try on a variety of new styles. There are a variety of holiday sales going on now, but I don't want to buy and return a million things to find the right size and style. I am 5'2" so I almost always need to wear petites, so I expected to have to order online after I tried things on in the store because they never carry petites. At first the sales staff were very nice to me, maybe in part because I am the white middle aged customer who is more likely to spend a lot. But I am also a Gen X'r who is an expert at online shopping. Once they saw me looking on my phone to see if a style I liked came in petites after I tried things on, their mood sure changed. First the manager lady told me that she could look it up faster on her phone that I could on mine to see if they came in petites. When I actually pulled it up faster on mine, she told me that even though the Athleta website said they had them in stock, that they really didn't according to her information. They she said I should get the regular length ones they had in the store hemmed by them for free instead. From what I can tell, she was probably lying to me. I placed an order for the petites online, and they are now on their way. Interestingly, once I went into the REI next door to look at their Athleta selection on sale, the items I had been looking online at on the Athleta website suddenly were available with a further 30% off promo discount! I wonder if the location detection capacity on the phone was being used by Atheleta to suppress the extra discount promo from popping up while I was in the brick and mortar store. I also noticed that my cell reception seemed much better in other stores in the same mall, so maybe they ever try to block that in the dressing rooms at Athleta so we can't shop online while at the store? I know this sounds a touch paranoid at first, but my hubby works in retail tech so I know they have the capacity to do things like this. So of course I cancelled the first online order and placed a second one for the same items. So in the end I even spent much less than I would have had I bought them in store, and with the money I saved I bought more items I wanted that were deeply on sale on the website. I also bought some things on the REI website that were on sale there that were even less than at the Athleta website, and half the price they were in the Athleta store. I did buy a tank top at the physical store because I felt bad for the mess I made with trying on a million things in the dressing room, even thought I could have purchased it online for considerably less. Their previously friendly attitude sure changed once they saw I was not going to be a big sale, and the older manager woman was on the verge of being downright mean. I do feel for the younger women and women of color not getting respect on help at this store, but being in their target demographic was a bad experience too. They whole experience started as a fun holiday time shopping experience, but ended up giving me a bad feeling. I should not have people lying to me to make a sale at a clothing retail store. This should not have been an adversarial experience. At the corporate level Athleta needs to subsidize these brick and mortar stores because they do increase sales on their online store and reduce the return rate of online sales, and not expect them to compete with the online store. They also need make sure the store has t
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September 2022 by Jenita Ferreira
Great selection with the most stunning fabrics. Got myself a great set of yoga pants, top and bra. I liked the fact that they had different cuts available for me to try out for my body type.The only reason for removing a star was the fact that some of the staff were a little snooty. But perhaps that is the exclusive experience you’re looking for?
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September 2022 by Júlia O.
I love Lululemon, high quality product and normally good staff BUT last time I went there (2 weeks ago) customer services was horrible. Olivia, who was presented as a manager, was so mean to me, she didn't even listened to what I was about to say, she looked angry and tired. Honestly, thinking 10 times before I need to go to this store again.
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August 2022 by Diana B.
Very disappointed with customer service. Due to COVID and travel, past the 60 days for returns/credit and the manager at Corte Madera, Heidi, showed no understanding or flexibility. Loyal shopper that will now be looking elsewhere. Very disappointed.
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May 2022 by Camille G.
The sales associates at this store are the worst ! So much snobbery and definitely favoritism to older white affluent shoppers. I was bending over a rack to look for my size in an item and an older sales associate almost barreled me over to get to the older Caucasian woman who stepped out of the fitting room. Sales commission aggression is despicable and extremely tasteless. This isn't Nordstrom so calm down you sell athletic wear. Definitely staff could use some serious training on human interaction and decency. Also way too overpriced you are owned by Gap !
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January 2022 by Judy M.
I went in today to do a return, and the staff were super friendly and helpful. The salesperson even called two stores to see if they had a another size for the one I was returning. Now I called that customer service! Highly recommend this store.
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August 2021 by Anila Y.
I have an extremely strict dress code for work, so I came to this Athleta hoping to find a good quality pair of pants that would meet the mark. First of all, I have to say that this store is super well stocked! During a time where a lot of stores are running low on inventory, I didn't expect to find my size in so many options. The staff is also extremely friendly; I had collected a lot of items to try on, and a sales associate noticed immediately and took them off my hands and set up a fitting room for me. Additionally, I was agonizing over if a certain pair of pants would meet the strict dress code (non-athletic, non-form fitting, enough pockets to hold passport and keys, can only be black, red, purple or brown), I had not one, but TWO sales associates suggest items for me and go back into the store to get them for me! In addition, they mentioned that they eliminated the shipping costs since their inventory had been so low during covid (which I did not really experience). I know Athleta can be really expensive, but they have a huge sale selection! And ultimately, I wanted to purchase a good quality pair of pants I could and would still wear even if I left my job, so I am glad Athleta had such a good selection, and I didn't have to settle for ugly cargo pants .
