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February 2024 by Chris S.
I purchased a pair of sandals on 2/9/24. The sandals cost $149.77 When I was in the store the sales lady said I had 14 days to return the sandals, not exchange or get a gift card-return them. I went back the next morning 2/10/24 to return the sandals (I found them $50 cheaper online) they said I can return them only for a store gift card or exchange. I told them I wanted my money back, and that I was never told I could only return them for a store gift card or an exchange, we went back and forth, and I asked them to call the owner who did not answer. I told them I live in Pennsylvania and that a store gift card would not work, and they do not carry clothes that fit me. I said I would return the next day, and by then hopefully the owner will have called. I went back on 2/11 to try and return again-the owner did call back and said no money back-I told them that is what I want, however I did look in the store, and I found a jacket to purchase that was $69.99 plus tax, I said work with me-I will return the shoes, and purchase the jacket and just give me my money back for the rest of the purchase, and again she told me no. She said I had to spend $100. I tried to find something else and was unable to. I am attaching a photo of the only place the return policy is posted, it is on the side of the register which you cannot see-as you will see in the photo. They do have the return policy on the bottom of the receipt-but I did not see that until I went back to the store to try and return them, and like I mentioned-the sales lady did say I had 14 days to return them. I took additional photos of the store which I am posting, so you can see they only have it posted in one spot. I made the effort, and they were unreasonable and are practicing deceptive business practices. Seems like this is a common occurrence with this store. Buyer Beware!!!
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March 2023 by Dave M.
people that work there are very rude. I had to return a shirt I got because it was the wrong size and when I went to exchange it they acted like they didn't want to do it and they wrote on my receipt no return after exchange. I buy a lot of stuff at the other 2 beachware place in Coronado. I will never be back at the one on 1st.
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November 2021 by Margo Duarte
Lovely clothes and lovely lady who helped us.
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February 2021 by Amanda
Very rude and unprofessional, would not go back had a very unpleasant experience . The older lady yells and harasses customers if you do not buy quick enough. Never again
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December 2019 by Sarah Marie Mamaril
One star for the nice window display that enticed my sis and I to go into the boutique - but the clerk (older lady working on 5/22/19 around 11:00am) did not welcome us as we walked in. Instead, she gave us a fake smile that looked like she didn’t want us to be there. We just carried on looking at the cute clothing. My sister got excited looking at some dresses and the clerk (again, the older lady working on 5/22/19 around 11:00am) loudly stated to my sister, “THOSE DRESSES RUN SMALL”. What the?! You might as well tell my sister she’s fat! (EVEN THOUGH SHE’S NOT OBESE!) HOW RUDE AND UNPROFESSIONAL! We left shortly after that. Beautiful rubenesque gals beware - that old lady will make you feel like Vivian in Pretty Woman LOL We ended up spending our money at Lisa’s Boutique and San Diego Trading Co! Maybe a refresher workshop on customer service would be helpful for that older lady clerk.
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July 2019 by sarah marie
NOPE. One star for the nice window display that enticed my sis and I to go into the boutique - but the clerk (older lady working on 5/22/19 around 11:00am) did not welcome us as we walked in. Instead, she gave us a fake smile that looked like she didn't want us to be there. We just carried on looking at the cute clothing. My sister got excited looking at some dresses and the clerk (again, the older lady working on 5/22/19 around 11:00am) loudly stated to my sister, “THOSE DRESSES RUN SMALLâ€. What the?! You might as well tell my sister she's fat! (EVEN THOUGH SHE'S NOT OBESE!) HOW RUDE AND UNPROFESSIONAL! We left shortly after that. Beautiful rubenesque gals beware - that old lady will make you feel like Vivian in Pretty Woman LOL We ended up spending our money at Lisa's Boutique and San Diego Trading Co! Maybe a refresher workshop on customer service would be helpful for that older lady clerk.
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January 2019 by Jacquel Prelgovisk
Great selection and service
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November 2018 by Anne K.
Poor customer service. Clerk accidentally dropped cc in small space behind counter . Instead is getting maintenance to assist - the response was "accidents will happen". We are on vacation ! I went and found another shop owner with tools who after one hour was able to push it out along with 3 years of junk. Owner looked irritated that this made a mess in her floor. Really ?
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October 2017 by Nancy G.
Beware of The French room clothing- On Saturday October 21, 2017 during the Coronado art walk I purchased a piece of clothing at the French room. when I bought it I asked the sales person if I could return it. she said you may return it, what she failed to tell me was that the store only returned things for credit. On Tuesday morning (10/24/2017-) I again called and asked if I could return the item and was told yes. when I drove 17 miles there to return the top I was told only for credit. I think somewhere along the line between asking 2 times, someone could of told me - - for credit only and I not of bought anything. Yes there is a sign by the cash register hidden behind a necklace stand. I will not go back and will tell all my friends not to go into that store. Very bad business practice. A deceptive trade practice is activity by an individual or business that is meant to mislead or lure the public into purchasing a product or service. False advertising and odometer tampering are two of the most blatant examples of commercial fraud.
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June 2014 by Steven
Great collection of shoes and clothing. I went in to buy a gift and staff was extremely helpful. The French Room had a unique selection of brands. New brands I never heard of and others more known. What a gem of a store, I highly recommend a trip to the Ferry Landing.
A+++ and Thumbs Up!
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April 2014 by Steven Hyde
Great collection of shoes and clothing. I went in to buy a gift and staff was extremely helpful. The French Room had a unique selection of brands. New brands I never heard of and others more known. What a gem of a store, I highly recommend a trip to the Ferry Landing. A+++ and Thumbs Up!