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May 2024 by Deborah Dye
Went to this Von’s today,
Customer service was a complete joke, visited the deli for chicken, the girl behind the counter acted like I was bothering her and both girls didn’t even know where the fresh tortilla chips were located in their own store.
The checker was just okay, and the kid bagging groceries named Doug (which BTW I started bagging myself before he showed up) completely ignored me when I spoke to him, until I said his name. I guess he thought the mask he was wearing made him invisible?
Only plus to this store is it is neat and not crowded, probably because of the high prices and lack of customer service!
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May 2024 by Jeff Wyscarver
There was only 1 cashier in the store, 10 people. With the margins Vinson enjoys, they can do better. Its not even safe to only have 2 employees in the store
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May 2024 by Lost Angeles
This is a good grocery store, though it is slightly smaller than its sister store, Albertson's, on Foothill Blvd. So, they are more likely to be out of some of the things I like. Kristin, an evening manager, is one of the best employees. When she is there, things within her control run smoothly. Unfortunately the staffing levels seem out of her control, so most of the staff leave around 7 or so, four hours before closing time. Somewhere around that time, the number of open registers drops to one. By 8 or so, the one cashier has to do their own bagging.
Another good staff member is Samuel. He was working on an aisle when I was unable to find an item. He tried to help me find it, but was unable and admitted he was new. The way he stood out was, he told me he would find out what aisle the item was on, and look for me to let me know. When he saw me up front he did so. This is beyond what most workers would usually do and I am grateful. Beyond Kristin and Samuel the rest of the staff members are very pleasant and helpful. However, there seems to be some real bare-bones scheduling at work at times during the day. Tonight there was one register I could see open when I first arrived at about 5:40 p.m. By 6 there were two, but there were were at least 7 people in each line. There were no announcements for staff members to come up front to open another register until after Kristin clocked in. The lines stretched into the product aisles. It had been this was for quite a while before Kristin was able to help get it cleared up. This is pretty typical of the way the store runs during the day. I'm grateful that they have bathrooms without codes at this store, however, the men's room is often completely out of paper. There's no sign that someone wasted a bunch, it just seems that staff don't stock the restroom regularly. Maybe they do it every couple of days or so? Given that the restroom checklist near the door always seems to have a bunch of checkmarks on it, indicating regular checks were made throughout the day, I wonder why no one bothered to check the paper. They do keep the restroom clean, so that's good. In general, this is a good store. It is kept neat and clean and has a pretty good variety.
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April 2024 by debi savicky
Have my pharmacy here and love the people who take care of us. Also easy to find all your needs for groceries as well. A real time saver and very nice employees
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March 2024 by Colleen Davis
Shelves were well stocked.
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March 2024 by Billie Griffith
Good service, good selection of food.
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February 2024 by Liv J.
Ridiculously crazy long lines. Only here for 1 thinggggggggg!!!!! They definitely need some more workers
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January 2024 by Melissa Chapple
Amazing as usual! Everyone is so pleasant and nice to be around. Very helpful in ALL departments.
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November 2023 by Mario M.
Usually have crazy long lines. Over 15 people on Express lane today! 20 mins to buy milk!
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October 2023 by Tamara T.
I recently visited this Vons to look for a gift card for a friend's birthday party nearby. I was able to find a variety of gift cards to choose from and ended up getting the Dick's Sporting Goods gift card. There were no lines at the registers and I was in and out of there in 10 minutes. They are located next to European Wax and they have their own gas station!
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September 2023 by ROBERT GUAJARDO
Clean and friendly
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August 2023 by B Z.
The pickup service is outstanding. The one time I went inside I actually felt unwelcomed when my card was declined and the woman who was "helping" me was very annoyed . But thanks to Juliana I might just do pickups from now on!
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July 2023 by CautionAttire
GREAT ALCOHOL SELECTION FOR THE ONES THAT DRINK FOR THE TASTE.DONT DRINK AND DRIVE!
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July 2023 by Peggy
Very nice and clean. All the staff are friendly and helpful.
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July 2023 by Yvon Dees
Great customer service
