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December 2023 by Christina W.
Happy holiday December 5, 2023!! I love my bank. I have been with Downey savings and US Bank for almost 25 years.. Ryan is my banker I love him I had a thing happened to me last week when I put my credit card out instead of my debit card. They were the same color. Somebody tried to put on a charge, and when I did not authorize it.. yes, I had to call the car number. Yes, I called the corporate office but US Bank has always always stand behind anything.. It's a wonderful feeling when you walk in all the girls know your name I can't even imagine I got my husband to switch over from his bank to our bank. He loves the customer service. He loves the bank. Everything you are in great hands with U.S. Bank, Ryan and the girls I love you. Thank you so much for always being there and we're like family. We are family happy holidays Christina and Dan Williams.
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October 2023 by Ken S.
Excellent customer service. Have been to this bank over the years. Always an attentive staff and will return.
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August 2023 by JL A.
Love these folks. they are so helpful and always giving a smile. I started with a business account and have since started CD and MM. They know me by name and always try to make my transactions easy and fast.
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October 2022 by Claude K.
This bank changes it's banking rules without telling you. I had an account for over 7 years but they changed the rules and now I paid penelties, when I told the manager Darie she said she can not do anything about it. Now I have no choice but to report them to consumer affairs and Bank regulators for violating customer's trust.
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November 2019 by David C.
Will never go back to this location again! Andrea was rude and had a bad attitude. We been banking with US bank for over 10 years and have been to many branches in California and Arizona and never had this horrible customer service. She ask me for my license,social security number and job information to make a 500 deposit into my terminally ill wife's account. I told her she was the first person in over 10 years to ever ask me this. I don't trust her she might be trying to steal peoples information. I told her to forget and went to another US Bank and they didn't ask me anything.
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December 2017 by Antonio P.
I went into this US Bank today and was completely shocked. I've been a member of U.S. Bank for over 30 years and never once have they treated me this poorly. After my experience at this grocery store bank I have decided that I'm going to end my time with U.S. Bank. The lady that helped me and I shouldn't even say help was arrogant unkind and snotty. Now I know all banks aren't like this US Bank. Sometimes it takes one experience to leave. This was that experience.
