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December 2023 by Zac C.
I have been taking my child to their kids building projects at the beginning of the month for years (before and after the covid shutdown) After Covid, I started picking up the projects for us to assemble at home to get away from the crowds. (plus the area they have for assembly is too small and right next to the street where none of these customers pay attention to the road) I have never had a problem walking up, showing that i have registered, and walked away with project in hand. These passed 2 times i have gone to pick it up i have had to deal with a VERY rude woman who gives me a hard time both times just because my child is in the car with his pregnant mother and not with me. I have seen her hand over the project to single moms with a smile but when i get to the front its nothing but rude comments and arguing. Go to the mckinley home depot...WAY nicer staff and cleaner
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November 2023 by Melinda L.
Let's start with, this is a Home Depot. It's mostly a place for visitors looking for something for their home, be that for DIY projects, plumbing, restoration, appliances...you name it. Customer service only really counts when you've got a question or looking for something specific, and when you're at the registers to check-out. So, it's a pretty straightforward place for your home needs. As for this location. I've been here maybe a handful of times, and have done pick-ups for online orders and those were a breeze. The store itself also has a good stock of products, from big, small, to ginormous items (need lumber, anyone?). A recent walkthrough of this store, I saw staff everywhere, from the paint sections to all the other aisles. They're just helping customers, or stocking items. They don't bother you unless you wanna bother them! So if you just wanna browse around here, or maybe even get in your daily steps (it's a huge place so you definitey can!), you won't get any person asking you questions. On my last visit, I was also looking to see if they had any recycling programs for packaging materials, but they unfortunately do not. They do, however, have the standard recyling bins out front for used batteries, shopping bags, and and light bulbs. Good to know! I do hope someday they'll include packaging material recycling, since many of us purchase things from online...and we have tons of shipping materials. Anyway, a little sad about that, but, the staff that helped and spoke with me were super friendly and gave me the info I needed. In all, an expected Home Depot, no fuss and you'll likely find what you need here. Parking is pretty good here, too, just watch out for the big trailers and trucks, as they can take up 2-3 spots sometimes.
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October 2023 by Dwayne R.
I paid in cash for wood. I gave the Pro desk all of my measurements and exactly what type of wood I needed. They took about 2 weeks delivery time. And when they delivered it. It was not what I order and I was told the wood feel off the truck and was damaged.I returned it asap and went to the Home Depot with receipt in hand and was told they are having a technical issue with the computers and come back in a couple of days and it would be resolved. I went back 4 more times with them telling me the same thing. It's been over a month now and they are now saying they will mail me a check even tho I paid in cash.That was a week ago still no refund check! Very poor service. Manager had a terrible attitude told me to take them to court she don't care.
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August 2023 by Amanda J.
Never have I ever tried so hard to pronounce the L when I walked in here to ask where I could find some good caulk!!
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July 2023 by June B.
Terrible manger named Cynthia horrible attitude seen her talk to her associates rude and customers.can never get help with a forklift for heavy items I go to the other Home Depot and I stay across the street from this one.
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June 2023 by Michael Wahl
Very helpful
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May 2023 by Sharon M.
The lady at the paint desk wouldn't sell me paint unless I gave her my phone number. I told her I didn't need this paint saved under my account. She proceeded to say this has always been policy and that she was the supervisor. I told her it wasn't, especially because I bought paint two days prior without a phone number. I ended up giving my phone number, and later, she said the phone number thing was something new they were trying to push....
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May 2023 by Lacy B.
Be careful getting your paint matched at this location. The last two things we have taken in to get color matched were completely wrong. & they aren't returnable so we are just out of the money. Not sure if the employees don't know how to use the machine or what.
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March 2023 by Anthony G.
Great store with easy parking and nice items to buy. Conveniently located near a Sam's Club and the 15 freeway. I was looking to redo my faucets at home and found every single one on my list.
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October 2022 by Bianca Alice
Great place to get everything you need.
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October 2022 by Irene Y.
You don't really want to know it's always the same. Even when I called customer service they don't know so you don't really care it's always the same old thing. I am very lucky to have a lowes by me. Sorry that's how I feel and some others I am not alone Thanks anyway
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July 2022 by Mike N.
Hope you don't need any wood cut. It's always a 1+ hour wait. This is not the old Home Depot where people knew their area. Most new hires here will literally just look up what you asked in their phone. There are still some older staff that can help with knowledge, but they are few and far between at this location.
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April 2022 by Ben Hadigan
After dealing with the old guy at the rental counter I may never go to this store again people like him are the reason I shop at lowes.
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April 2022 by Tamara R Sedlack
Workers are very helpful . Recommend having a ProX account for all the perks wish I would’ve done it earlier.
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February 2022 by Mike Coleman
I have rented a truck here a couple times. The guy that does the rentals is fantastic, he is very helpful and has the best sense of humor.