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November 2024 by sofia santana
I just wanted to take a moment to recognize Candace for the outstanding work she does. She has such a positive, welcoming attitude and treats everyone with kindness and respect. It’s clear she genuinely cares about her work and the people she interacts with, always going above and beyond to make sure everyone feels valued. Candace's professionalism and warmth make every visit a pleasure, and she truly deserves to be acknowledged for the incredible impact she has on everyone she works with. Her dedication and attitude make her stand out in the best way possible—she’s an absolute gem!
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November 2024 by Beats By Manni
I had an excellent experience with Candace's customer service! She went above and beyond to ensure all my needs were met, and her professionalism and attention to detail were outstanding. She was not only friendly and approachable but also very knowledgeable, providing clear answers to all my questions. Candace truly made the process seamless, and I felt valued as a customer throughout the entire interaction. I highly recommend her for anyone seeking top-notch service!, I want to thank the manager for hiring her ,keep her at all cost
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June 2024 by Maria Pineda
I brought my dog for his first boarding experience and when I picked him up he looked so happy. I great sign that he enjoyed his time there. My dog will definitely be going back. They played with him, provided pictures of him playing and feed him the meal I took for him.
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June 2024 by Kayli R
Have never had an unpleasant experience at Pet Patrol! I’ve boarded my 13 yr old Beagle here probably 10-15x over the last several years…staff is always friendly, helpful, provides a flexible schedule and there are fun options to add-on to your pets stay (cuddle time, one on one play time, treat time, spa treatment, etc.)! Dogs have options of suites w/ various amenities, play areas aren’t outdated, and from what I can tell they’re more hands-on than places I’ve previously gone. Fair pricing, willing to refund as necessary, and they send you updates/pics! Highly recommend!
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June 2024 by Vivian Anochie
Booked my dog for a wash and haircut. In all honestly probably one of the worst cut he has ever gotten. I clearly stated that I wanted a low trim on his behind as well but it looked untouched, to me it is a no no based on how much I paid. I do a better job at home.
I was also upset to have been charged an extra fee. I was told when I asked that he would be ready around 12pm and I would receive a text. Around 12pm means around 12pm to me. Have in mind that I had an event that was ending at 12pm, I thought it was perfect, so I did not make any arrangement. I received a text at 11am and they told me that I had until 12pm to pick him up otherwise they were closed from 12pm to 1pm. I don’t think I remember seeing that they closed for lunch on the door. I should have been made aware of that when the lady told be that he would be ready around 12pm. I knew I was going to be there by 12:15pm to get him. I explained it to the lady that called me once I got there but she had no problem still charging me. I was at their door waiting around that time. I even told her that it should have been a courtesy for her to wave that fee since I was in a way mislead and I was a new customer. Her face said it all, if I could read her mind I am sure I would have been more upset. Of course this is a turn off for a first time customer, and since I hated the dog’s cut I certainly will not be coming back.
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February 2024 by Deliza W.
Regrettably, my experience with this place has been disappointing. While it initially seemed promising, issues arose concerning the care of my six-month-old puppy. Despite their policy allowing unaltered puppies up to eight months, they repeatedly attributed behavioral problems to my puppy's unaltered status. In each report card, it felt like they were using his lack of alteration as a constant scapegoat, creating the impression that they were dissatisfied with him simply because he wasn't fixed. The reports seemed odd, with conflicting statements such as describing him as playing too aggressively while also calling him very sweet in the same note. This contradiction raised concerns about the accuracy and consistency of their assessments. Moreover, in my personal experiences with him and other dogs, he displayed normal and appropriate behavior, adjusting his play style according to the energy of the other dogs. Additionally, they mistakenly sent me pictures and videos of another dog that looked extremely similar to mine. Surprisingly, the videos depicted that dog playing quite aggressively, while the videos they sent me of my dog were significantly less intense. This mix-up further added to the confusion and undermined my trust in the facility. I also observed concerns about potty breaks, as my puppy often seemed desperate when I picked him up. A call with Candace ended abruptly, and although she initially ignored a few calls, she eventually picked up on the third attempt. After addressing these issues, they removed all videos, but I had screen recordings as evidence. Overall, my dissatisfaction stems from miscommunication, questionable care practices, and unprofessional conduct. It's disheartening when a facility appears more focused on arbitrary criteria than the well-being of the pets entrusted to them. I wouldn't recommend this place for pet boarding.
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February 2024 by Mary Williams - Jackson
I've been a FAITHFUL customer for almost ten years. Micah starts wagging his tail the moment we turn onto the block that it's located. He automatically thinks fun, fun, fun. I automatically think my fur son will be safe and happy while I'm away..
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January 2024 by Melissa T.
I have been taking Koda my miniature schnauzer here for almost a year. He stays once or twice a week for doggy day care, and has stayed a few days for boarding. The staff is always wonderful, and Koda absolutely loves it! I appreciate the care of my Koda, who has so much energy!
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January 2024 by Mimi James
Me and my doggie love this place. They take such good care of her.
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November 2023 by Kate P.
Only have good things to say about this place. They do great with our dog even for extended stays. Our dog has a previous neck disc herniation, and while it's not a current medical condition, he has specific rules that must be followed when it comes to play/activity with staff during his boarding stays. We have not done doggy daycare due to his play limitations but every time we board him, the staff are very attentive to his needs and take great care of him. They also send updates in doggy Report Cards each night about how your dogs day is going, if they are eating, etc. which includes cute photos of them during their stay. My boy even had irritated eye folds (this happens to him even at home) and was scratching at it. The staff let me know in the report card and included a close up photo of his eye. Anytime I called to check up on him, they would also let me know if his eye was better or worse, and got my consent before applying any ointment on it. They truly care about their clients, and our boy gets great care while he's there. Absolutely recommend this place, especially because with my boy's previous neck injury, I get so nervous or hesitant to leave him anywhere because if he plays too hard, jumps, shakes toys / plays tug of war he's at risk for another injury. I felt bad not allowing them to play with my boy during his stay but it's necessary and they completely understood- in fact, in all his photos he looked super happy and even without being able to play with toys or be his hyper self, they still sat with him and cuddled him, pet him, and gave him the happiest stay. We picked him up from a long stay, and while he's happy we're home, it's clear he was taken excellent care of. We didn't pay for bathing either, and yet his fur is still soft and he isn't stinky. Even after almost 2 weeks of his stay, he is smelling clean and looks happy and healthy. Thank you Pet Patrol!
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November 2023 by J T.
My dogs seem so happy after I pick them up from boarding. I feel so comfortable leaving my babies here!!!
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November 2023 by Richard Pierson
Rude and poorly managed. Not going back. Up charge after agreeing to a specific price.UPDATE: Not surprised the manager responded with her story, which is completely untrue. Her unprofessionalism was quite shocking. The truth is, our dog was only going for daycare. But since she is a super senior, she was kept in a boarding suite so she didn't get too much stimulation from the pack. The price agreed upon was the daycare rate. But twice when we came to pick her up, the boarding rate was charged.The problem with this establishment is the truly unprofessional way their management deals with simple situations. The manager progressed from 0 to 100 with vile hostility. How would she react if there was a genuine conflict? I assure you, the only anger and hostility was coming from The Pet Hotel employees and it was disgusting how we were treated.You Erika should have reached out to us to find out what happened.
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November 2023 by A&E Mobile Notary Services
My Vanilla loves going there
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November 2023 by Joe Ghattas
Good service. Priced a little high but good in a pinch
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November 2023 by Alpha Business Consulting
they are incredible our Bailey loves all the workers :)
