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February 2024 by Leilani A.
My review is for Martin in the Tire & Battery center. His customer service skills are phenomenal. Had a minor set back, but Martin genuinely worked to correct someone else's oversight. Accidents and lack of communication happen and Martin saw it to the end to resolve it. I appreciate his effort and hope that he is rewarded for his great customer service and professionalism.
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February 2024 by Malou S.
Im reviewing the gas station. The pumps are just so slow. And it has not been working for weeks already. A waste of time just coming in and not being able to gas up.
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January 2024 by Anna W.
I needed 2 tires and was offered a really great deal for 4 tires with $100 on the specific tires i chose. Alex helped us out and he was beyond amazing! With the rain my car was a bit of a mess with metal stuck in one of my tires, then the seam of another tire off the rim causing it to look based on the rim getting hit and causing tears in my tire from being sharp. Alex explained everything that was happening to my tires in detail, got me a good deal, filled up all 4 of my tires to last me until my next apt. and was super pleasant to work with in a high stress time.
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January 2024 by Pd S.
a bit far for me but nice, different but also many similarities to Costco. Will come back again for the variety that Costco at my location does not have.
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January 2024 by Michelle M.
Horrible customer service!!! Ordered a patio set online for pickup. Website stated it was in stock. Placed order at 1030 ish and would be ready at 3 pm. Received email at 2:30 stating it was canceled because we didn't pick it up within 24 hours of order. What the? We tried to call. No answer. Came into customer service. Sent us to curbside. The gentlemen was nice. Stated inventory said they sold out. Went to manager Trish. Horrible service. Said she was having this prob all day. Asked if she could see if there was any stock at another store. She refused to help. We called chino, very nice but out of stock. We called Ontario, very good customer service. Not only did they have it in stock, they visibly checked to make sure and tagged one for us. Btw, Sam's charged our card three times. Ontario also said their record showed Corona had 2 in stock plus floor set. Said they prob didn't want to pull it because takes forklift. And to top it off, we met another couple at Ontario with exact same experience and were picking their set up too. For big ticket items, don't bother going to Corona. This is the second time we had this experience with them.
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January 2024 by Justin E.
This is my go to Sam's Club. The employees are always welcoming. Anytime I have had a question or need an item they are always helpful and always go above and beyond to help. I've been coming to this location going on 3 years now. And not once have I had an issue.. not with parking theft... Nothing. Thank you Sams Club Corona for being amazing and for always make us feel at home.
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December 2023 by Fred C.
Sam's On-line photo is a nightmare to deal with. We ordered photos that said they would be shipped in 3-5 days. On day 9 they still were not shipped. We spent over an hour on the phone trying to cancel order. Walgreens was a much better option. Photos same day at Walgreens.
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December 2023 by Anonymous A.
This Sam's club has no respect, was there last night while walking through an aisle overheard a manager as asking a short lady associate if they were going to have an intimate relationship again upstairs in a derogative way, they were shocked when I came up the aisle and heard them. The short lady was embarrassed and walked away quickly.
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December 2023 by M F.
Sam's Club is a class act, they took care of the unwanted charge and explained everything to my Mother on how that happened and assured her things will change for the better.
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December 2023 by Alex R.
I want to personally thank Mark for his stupendous performance.Mark has demonstrated exceptional operational skills, keeping everything running smoothly. The attention to detail is impressive, and it reflects positively on the overall shopping experience. Sam's Club is fortunate to have a manager like Mark. Their commitment to excellence, customer satisfaction, and efficient operations make this store a standout choice for all my shopping needs.
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November 2023 by Sai C.
I have an appointment at 9am to get 2 tires they didn't finish my car until 10:40 I don't understand how it takes almost 2 hours to replace 2 tires , will not go there again I would rather pay more money for better service
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November 2023 by Sean K.
This club is the worst! They NEVER answer the phone any department you call. The cafe won't let you order a full pizza you have to "call it in" cool but you don't answer. They shut off serving food almost an hour before the cafe is supposed to close. The membership desk doesn't answer or care I've been hung up on 3 times in a row when I called. Someone needs to really step up and manage this location. It's gone so down hill I won't be renewing my membership, just not worth it
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November 2023 by Frances S.
Mean staff. We were just visiting from Oregon where we don't have Sam's Club store. We just went here because I was craving for chocolates and this is the closest store to the Spring Hill Suites where we were staying at: We didn't know we had to be a member in this store to buy here but we were able to go in. We got two items worth like $23 and when we checked out we found out we needed membership. We asked one of the staff and she said we can't checkout out without membership. So, we asked a stranger if he could help us checkout who was very kind to let us checkout using his membership card and we paid. Then another lady talked to us (in - mean way) about how we shouldn't do that. We explained to her no one told us we had to be a member and we were not from around here. It didn't matter. She said that the guy who helped us will lose his membership. Well if this is the store's way of thinking they will get more membership from us the more we will stay away from them. I guess that's LA for you. People are mean, inconsiderate and kindness are penalized.
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October 2023 by Kay B.
rotisserie chicken was not.cooked when i cut i to it. please check your chicken. grosssss
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October 2023 by David L.
Customer service at this Sam's location is excellent. Driveup pick-up is a godsend when doing bulk shopping with an infant. The store is fairly well organized. The only thing I dislike about this location is the parking lot. The aisles are narrow and some people drive like they got single digit iq. It doesn't help that it shares the entrance with home depot where nobody bothers to use their turn signal or pay attention to the stop sign.
