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March 2024 by John F.
I went looking for a hose for a power washer. As soon as I walked in, I was asked if I needed assistance. Wow, thanks. I went to the aisle where the hoses were, and as soon as I was there, another employee asked if I needed assistance. Awesome. He helped to choose the right one needed for my washer. I was in and out in about 10 minutes. Plus there were several choices for my price point. Great experience shopping for a hose at Lowes; unexpected.
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March 2024 by Mozak B.
Ok so the story begins with in search of a pen, I looked around found fun young lady working on her desk, she was busy. I asked her about the pen and a small paper, she looked around and from a drawer she gave me a paper and a pen. I went to the countertop aisle. Me and my contractor looked for a specific measurement everywhere but couldn't find it. And while we were running in the aisles One guy Jose approached me and asked me if I need any help. He also looked everywhere but was not able to find anything. So I said the same lady who helped me for the pen and the paper and I asked her if she can help to look for my items on the computer. Luckily she was a supervisor, she was in middle of something so she asked for a few minutes. After a couple of minutes she came back she searched on computer in the whole system could find anything. But she kept on looking and she found the item magically. She was very courteous very helpful All during this process. She even apologized for taking so long which shows her professionalism. But I said I was okay with it because it's not anybody's fault and I had all the time needed to finish this project. Just to make it clear I was a regular customer from last 22 years of their competitor. I'm not putting the name because then my review is going to come down. I told her that I already bought the cabinets but is there anyway she can give me a quote If I buy the same from Lowe's. She did it without delay with a smile on her face. Trust me I'm not a person who's going to go in return for no reason and buy from Lowe's but the same stuff was $180 less than the competitor. I'm not going there anymore because they are always short on stuff so nobody's there to help you out. On the other side here the supervisor with two other people who are helping me in finding things and giving me comparative quotes and not only that Jose rent all the way to help me and loading that in my truck. So the name of the supervisor girl was Josie, she held me so much she made my visit pleasant. Was very helpful was very courteous and very professional. I think Lowe's management and her managers to have employees like Josie. I even tried to reward her to what she explain that they aren't supposed to accept anything. I will request the managers do at least recognize her if they cannot reward. I will suggest anybody visiting this Lowe's if they have any problems just go and search for Josie and she will help you out. These kind of employees are the asset for the company. I'm retired now but I've worked all my life on the corporate key position in one of the biggest electronics retailers. Thank you Josie for helping me out today. You're helping nature your smile and your work ethics are really admirable. I promise I will come and say hi to you every single time when I come. Five stars for the service. I suggest anybody need any help in Lowe's go to her and I promise you are going to do the same. You'll walk out happy you will go home and write a review / essay on Josie. Keep doing the good work Josie
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February 2024 by Henry Rodriguez
I was assisted by Sang and he was more than amazing! The professionalism, the helpfulness and just the overall knowledge of what I needed was outstanding. Saved money on not needing to hire a professional. Again, Sang went above and beyond to make sure I was taken care of. Much appreciated
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January 2024 by Alvin Rodriguez
I originally wanted to order a dryer. They sent me a washer. The washer was returned and we ordered a dryer. The dryer didn't work so we had it picked up after we revieved a replacement. I looked on my credit card account and the picked up items were not taken off our account. I been calling the store and synchrony bank and it had never got resolved! Don't buy appliances from here!
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January 2024 by Sarah Williams
Big store but the garden center is closed and locked from the inside of the store after dark. We areived at 8pm, and couldn't access it for what we needed to purchase.
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December 2023 by Jaclyn T.
Terrible company. Their 3rd party that is always breaking things and not delivering is a joke. Employees can't do anything. Do Not purchase Anything worth anything. Amazon is always better. Even appliances now days. Very sad.
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December 2023 by Nadia M.
this store is a circus! no one ever wants to help. and when I find a Lowe's employee they turn the other way. "head cashiers" always have some type of attitude on them when I ask for help. today it took a on duty manager 30 mins to get to me! the day before a nice young lady paged for a manager many times even offered to help me but I asked for the manager by name and guess what ... a no show !!!!!! so I left. I've been hearing horrible customer service coming out of this Lowe's location. do yourself a favor take the drive to jurupa valley/eastvale Lowe's location you'll be treated with great service and respect. I didn't even want to add the 1 star . this Lowe's is horrible.
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October 2023 by Ty S.
I like this location the people are friendly and helpful. My only complaint is that they shut down all the cash registers except at lumber. I hate self checkout. I have been accused of theft in the past, not at Lowe's. Due to this I will never again use self checkout. So now they only have one register open. It drives me nuts. Please open more cash registers. The self checkout is just too potentially problematic for me.
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October 2023 by Terri B.
Lowe's has always provided excellent customer service. Store is well stocked and offers many items to meet the needs for Home upgrades, projects and for every day maintenance. The contractors used for home upgrade services are professional and detailed oriented.
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September 2023 by Andy C.
I rarely come to big chains hardware stores but when the small guys don't have what I need I have to come here. You can never find anyone to help and when you do get helped they rush like they're in a race to get you what you need. Here you go goodbye....Your better off asking someone else in the isle your in for they're opinion.
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September 2023 by Cheryl Mendenhall
I especially like their nursery. Lots of plants on discount. Makes it more affordable to plant our yard. Thanks, Lowe's.
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September 2023 by Johnny's Mom
I always enjoy Lowes they always have what I need. And the customer service is excellent! I also like the military discounts that they give!
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September 2023 by Mark Tiffany
Was looking for a brick paver that I bought at home Depot several years ago and they don't have anymore. But Lowe's did. Thank you
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August 2023 by Kim Desens
Neighbor ask me to check for a red outdoor cushion for a patio chair. Right now is a good time to buy. Clearance $12.47 was $22 or this one Clearance $23 was $38. She picked the $12 cushion. There are more styles. I always check for clearance succulents.
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August 2023 by Judy Martinez
This store has the worst customer service, first never ever answer their phone and when they do after ringing for a long time.. you get disconnected, this is so freaking frustrating
