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October 2023 by Jose Ortega
Great store Christian was very helpful
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January 2023 by Regina H.
This team is 100% committed to outstanding customer service. They go above and beyond what the customer expects. I came in looking for a wardrobe refresh for a new job. I was specifically looking for a pair of black skinny pants and she walked with me to the table where they were displayed instead of just saying, "They're over there on that table." Then she proceeded to hold up the various options and talk through the different product features to help me compare and make a decision. Another associate chimed in with some options for tops, a blazer, and other coordinating pieces. They also walked me through all the updated versions of denim available in store and online. I felt like I had my own styling team! I have worked in retail for over 10 years and the associates at this store are at the top of their game being warm, friendly and taking an interest in me and my styling needs. How refreshing to experience this level of service in a retail chain store. Keep up the good work Loft and hire more associates like the ones at this store! I will definitely return and let my friends know where they can shop to get exceptional service.
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December 2022 by AJ Sheth
Go early
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December 2022 by Mary S.
I have been a long time customer of Loft and have a Loft MasterCard. I have not been to the Corona location since the pandemic. I visited this store for the first time yesterday. When this location first opened, the customer service was exceptional; however, over the years, it had declined. Like some of the other reviews, I have entered the store and was not greeted (this had happened many times). I have walked around the store carrying an armload of clothes and was not offered a dressing room until I asked for one, and was not checked on or helped while trying on clothes. I was very disappointed in the lack of effort toward and the disregard of customers in what had been at the beginning a very pleasant shopping experience. The clerks expended very little effort toward their customers. I was reluctant to return to Loft Corona only to receive more of the same treatment, but was pleasantly surprised. Whitney was absolutely wonderful and provided the exceptional customer service I had appreciated when this location first opened. She greeted me, answered my questions, got me a dressing room, and then looked for other items she thought I might like. She was so helpful and pleasant! Thank you, Whitney!
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November 2022 by Cynthia S.
Every time I WANT to come here I really have to think about if I want really want to go. I usually don't get greeted nor do they tell me what sales they have going on. But as soon as I walked in, Whitney greeted my sister and I. She gave us all the info on the current sales and was so helpful. One of the other girls offered to get a fitting room started which was nice. And once in the fitting room, Whitney did not fail to check in on how I was doing and if I needed anymore sizes. Whitney did an outstanding job with customer service (I've worked in customer service for 10 years), and I made sure she knew that. Loft please hire more people like her, and not all the stuck up people you guys hire at all your locations! PS: only giving 5 stars because Whitney deserves it!
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March 2022 by Theo Ptimizer
My wife likes this place
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March 2022 by Lorena R.
Great customer service Rachel was fabulous and very attentive. Store is clean and organized.
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January 2022 by Veronica V.
Ok I came in here a day before Christmas Eve. I was hesitant to share my experience, however working in customer service myself, I feel it's important to always deliver the best service you can. With that being said... I walked in, 3 woman at the counter, not one greets me. It isn't until I'm directly in front of them do they say hello. Not a "can I help you?" Nope. Instead they go back to their conversation, I then state I am looking for an item. The younger one says she sold out of the said item and only had it in petite, knowing damn well I'm not petite girl. Anyway, I said I'd shop around to decide on something else. Not once, within the 20 min that I was browsing was I approached afterwards. I was the only person in the store. I did end up purchasing something. But by far, just a bad experience there. I did not feel welcomed but whatever. I got in and out with no harm. Train your employees to have better skills and to interact with people and not just amongst each other.
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December 2021 by June Neuman
Love the clothes
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December 2021 by Alyssa L.
I love this store! But I love their employees at this location specifically! Always sooo helpful and so kind.
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July 2021 by Indy D.
Excellent customer service. Employees were kind, considerate and helpful. I felt seen! Clothing selections were some of the best I've found in the IE for work selections. Will return for future purchases. Oh yeah, teacher discount, woo-hoo!
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April 2021 by Darla Donaldson
Always helpful and friendly
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January 2021 by Tonia Parraga
Anglo workers, not so attentive to Latino costumers..I had observed them being friendly with their own race. Doesn't affect me at all, I still shop there, it is just my observation during the countless times I've been there. Cultural orientation won't hurt them ;)
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November 2020 by Rosy A
Customer service has improved. The ladies are courteous and helpful.
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October 2020 by Margie Martin
Great staff & good clothing choices a great place to get gifts for the women this Christmas
