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November 2023 by Julie Henslin
Folded Color Packaging has been wonderful to work with. Carmen has gone above and beyond to make sure my orders are timely and done perfectly. I recommend Folded Color to anyone looking for quality packaging at a reasonable price.
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November 2023 by Dave Maga
Great Company to work with. Carmen is as always very helpful in the placing of our orders. We moved to TX, but still place our orders with them in CA. Thanks for all the hard work.
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November 2023 by Josef Bosnyak
Fast and reliable customer service! We use them for all of our Header Tags and love the quality, speed and price!
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November 2023 by Jesse Osher
Great service. Best pricing. Been working with them for 3-4 years now. :)
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September 2021 by Brian LaBar
Saw the 1-star review so decided to put my experience here to balance the opinion. I placed around $6000 in orders with them per year and haven't had any issues. In terms of turn around time - very reasonable, especially for custom boxes. Boxes are great quality.Only thing I would recommend is to order your production boxes 1/16th inch larger than your prototypes, since the real production items tend to be made from a bit thicker material than the prototypes and might make you tight on space. This only applies if you're looking for a tight fit, but definitely don't depend on your prototype for a tight fit and add an extra 1/16th of an inch to the final size. I guess in general you should always allow a little extra space in your boxes though!
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April 2021 by Maaya I.
I went with them initially because their website allowed me to pick from variety of size options and calculated price automatically. I could modify my options and see how it affected the price easily. This was nice because it took a couple of seconds whereas with other companies, I had to talk to the customer service and wait 2-3 days to get quotes. But the process after that was a nightmare. The customer service guy was extremely bad at communicating. He'd repeat the same thing he said after asking for clarification. I literally had to email him "answer with a yes or no to the following questions" to understand what he was even saying. I tried getting another person by submitting a question all over again but I got the same guy. I think they only have one customer service guy. Their feedback for the artwork is extremely unclear. Maybe it is clear to someone in their industry but they seem to forget some of their customers don't do this for living or new to this. They use technical words and expect the customers to understand. They would also tell you what is wrong but won't tell you how to fix it. For example, they said to me "missing link" "color not matching our dieline" And didn't explain what that meant or what to do about it. Asked then how they wanted me to do it and the guy basically told me he couldn't. help. Update: It was pretty easy to cancel the order. I went with another company that had design help. The person at the other company who worked with me communicated with the designer for me and estimated the cost on the phone. Very smooth process compared to the one with FoldedColor. In summary: Pros: - Easy to get price estimations - Easy to cancel order - They don't annoy you with followups - Beautiful sample kit Cons: - Very unclear process. - You don't get feedback for the artwork until after payment. - They will tell you that your artwork is not good but won't explain clearly how to fix it. - Communication is poor. I had no idea what they were saying half of the time. - They can't get on the phone. Suggestions to owner (if you want new customers): 1. Make the ordering process clearer. - Change the order of the ordering process. Currently, it takes the user from the product page to "download your artwork and send it to customer service" page. Move it to after the checkout page. The current format gives the impression that you are supposed to create a perfect artwork file that is readily printable before checking out or it will go in production right away. - At least add a note saying "Please send your artwork after checking out. You will receive an email with your order number. Include your order number in your email title." - Make it clear that help for creating the artwork pdf file is not included. - Add a button that directs customers to designers. 2. Improve customer service. - Try not to use technical language when explaining something. Your customer/client could have any background. - Clearly state the problem and provide a solution. - Make customer service over the phone available. There are some things that are very difficult to communicate just via text. And it takes too long to get an answer for a followup question. If a customer asks, "can you help me with my pdf file?" and you need them to checkout before you can help, instead of saying "I can send our team your artwork and we will provide you with a 3D rendering image once your order is processed", you can say, "We do not offer artwork help pre-payment. Please finalize your order by checking out and then send your file with your order number in the title. Our team will get back to you shortly with feedback on whether or not it is printable. Unfortunately, the fee for helping to creating an optimal artwork is not included. Please let me know if you need help from a graphic designer. I can set you up with one. The minimum fee for a simple design is $35" or something like that.
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September 2020 by The M.
While they have great options for packaging and good pricing, their service leaves much to be desired. If there is a problem with your artwork they'll only be vague when asking for adjustments and not reply when you ask questions either. Stay away, there are better options.
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March 2020 by Kristi Moe
First order with them and they miss their own deadlines without even letting me know. Told them I needed the boxes ASAP several times. They do not offer rush. Fine... but then at least make your own deadline. Order was printed on the 10th day but missed the cutoff time for shipping.. And I'm paying for overnight shipping.... Really?! Horrible first-time customer experience. Will not order again.
