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October 2023 by Peter M.
I'm giving them two stars because they were polite and prompt when I went for the inspection. The problem is they lied about the process and were only interested in pleasing the insurance company.When the young lady was finished inspecting my vehicle she said,"I will send you and the insurance company a copy as soon as I finish it". I asked if it would be today and she stated it should be a couple of hours (it was in the morning). I received notification from insurance they received a copy same day. Two days and two attempts to get a copy from the insurance company I called Fix. When I asked why I wasnt sent a copy as agreed they said,"We were waiting for approval of the estimate. I informed him, I'm the owner and I have a right to a copy of the estimate before it is altered by the insurance company. I would never have let you look at the vehicle if I knew you were changing the estimate to their liking. Keep in mind we are talking about an estimate not approval for repairs. I completely understand a company needing to approve repairs but having the ability to change an estimate BEFORE an owner has a chance to see it is highly questionable. What did they change? Why? How come I dont get to see it before those changes? I dont trust these guys as far as I could throw them.
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September 2023 by Nandar Win
I have been very frustrated that I don’t get any information & documents until now. I dropped my car since September 13, 2023. I don’t even know whether it’s started fixing or not. I am the one keep calling them for information. I was told to contact the adjuster from my insurance
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August 2023 by Zoraida Atilano
From the beginning the team made everything easy and was very understanding and patient since I was going through my insurance. Edna is such a great receptionist and so thorough in explaining every step. Joel the tech the fixed my car did an Amazing job and also explained to me and my husband everything that was replaced I’m on my car… I want to say thank you to all the awesome people at fix auto…Service: Body & Trim
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August 2023 by Eric Olivarez
Had to call often to try to get status for my SUV. The bumper as replaced but the metal shield for the oil pan was not replaced. I was car less for a bit, they did waive my deductible $200 but they never got back to me on the metal shield or a crack on the dash that was repaired and someone made it worse they were supposed to look into it but never got a call. I've had better experience with my previous contact Chris there I think. This last experience was just not that great. I need to take it in to get the AC checked they replaced some lines but the AC is not working like it use to. I'm just not sure if I should just pay out of pocket somewhere else to get it looked at.Services: Painting
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July 2023 by Karen Lopez
people were friendly and helpful. i really liked that they sent updates often. and my car looks really good.Services: Painting
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July 2023 by Crystal Najera
Great communication and service. My car was repaired to its original condition and looks excellent. They provided me with updates as well as answered my questions when calling in.
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June 2023 by Kristina M
They’ve made a loyal customer out of me! Very happy with the process, the quick responses, never really put on hold and working seamlessly with my insurance and rental company. They even finished my car two days early despite a backordered part. Their text updates helped give me ease of mind so I did not need to always call in for an update. They called me personally when there was an update as well. The whole team works so well together, which made it less stressful for me since I’m 9 months pregnant! Thank you so much!Service: Body & Trim
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June 2023 by Frank Dani
Both Edna and her Manager Joe were superb, excellent customer service. They finished the job one day ahead.Service: Body & Trim
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June 2023 by daBry 315
Great work done on front bumper. Awesome customer service. Job was done on time. Will definitely come back if I hit that lying cone again on the freeway.
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May 2023 by Cris Gee
The guys here were great. Couldn't be happier with the amazing job they did. I didn't get any updates from them during the repair, so I gave them a call and was told it would be ready Monday, I called Monday, wasn't ready, picked up Wednesday. Not a big deal, but if you want updates, just reach out and they are very helpful. I would highly recommend.Services: Painting
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May 2023 by Angela B.
We have always used fixed auto when our cars have been damaged. They are reliable and honest. Today I had to take my car because a coworker nudged my car with theirs- they were so helpful and professional! Thanks a million!
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April 2023 by G W.
The need to work on their customer service and keeping the customer up to date. They did a satisfactory repair, but I couldn't get an ETA when they would be finished. When I picked up my truck, they seemed like they were in a hurry to get me to leave. The link they provide to track the status of repairs was not kept updated. When I asked for an estimate for some unrelated work, they were not interested.
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March 2023 by Chiara B.
Took my Toyota Camry here after an incident/bad experience at John Elway's Crown Toyota. BRANDON is the best here!! I came in pretty frustrated with my previous experience and he took care of me right away. My window was stuck and wouldn't roll up or down without falling out of place. I came in and they assessed the car, and closed the window so I could drive it until the part came in. This only took about 10 minutes and they assessed it for free, when Toyota was trying to charge me $195 just to assess the issue. Once the part came in I was contacted immediately. I waited only 20 minutes once I arrived then it was done!! They also worked on it for a GREAT price. I highly recommend coming here, it was an amazing experience all around. I will now be recommending this place to everyone I know. They deserves 10 stars! BRANDON is the best!
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February 2023 by TJ
They were amazing. They fixed my car fast, updated me along the way and were much less of a headache than the other locations highly recommend them.
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February 2023 by Sarbjit Sidhu
To repair damages to right front caused by an auto accident. Great customer service and good job done in very timely manner. Thank you Ix Auto?Service: Body & Trim
