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January 2023 by Angelo H.
real trash and disrespectful The worst CITI branch in the US Specialty Asian guy manager Strongly recommended
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June 2022 by Rose S.
i used to go to the Main Street Branch which is no more. But since opening 2004 account, no complaints ever, neither at the Main street Branch nor the Magnolia Branch. Citibank definitely my favorite bank. Employees very courteous and helpful! In the last 3 months I had 4 issues, none of which of Citibank's making. Both the Magnolia Branch and the toll free customer immediately jumped on it and went even beyond their duty to be helpful. Best bank in Corona in my opinion. .
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February 2022 by Cheng X.
I will give it a minus 5 star, if their is such ratngs. I have $50k deposit in this bank, i was trying to call the branch 5 times from 1 pm to 4 pm on a friday afternoon. No one is answering the phone calls. It is entirely impossible that no one is at the bank. They might playing facebook or busy texting and for the men are busy sexting to the girl friends married or not. Social media is not good for the business. Well after they make money on my money, they forget the CUSTOMERS !!!!. GOODBYE SO AND SO WE HAVE YOUR $$$. Today is Friday 02/18/2022, by Tuesday 02/22/2022 I will close my account with Citibank at Magnoilia Ave Corona Ca 92879. Branch has an automatic connection to the main Customer Service, and yet cannot give information about the bank services. Take your $$$$$$ someplace else, maybe Well Fargo, excellent customer service and credit (visa) service. Thank you very much, Happy banking and counting your $$$$.
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June 2021 by Jessica A.
Older lady to the far left was rude and impatient. I handed her my ID and she was giving me attitude for not having my account number. Said "uh huh" and just made noises to my request.
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April 2021 by Allison D.
Ran into branch to break a 100. Teller refused because I do not bank with Citibank. Now I remember why I left them so long ago for a smaller credit union. Ran across the street to Union Bank. They were happy to help and were incredibly friendly. Big business banks just don't care about people or customer service.
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December 2020 by Jose M.
Citibank as a whole is the worst bank i have ever used... ATMs never work, branch always closed, overdraft fees when i dont have negative balance,,, waited on phone for 30mins and they hung up..... i just canceled my account after an hour of dealing with these people... stay away
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June 2020 by Mei S.
I like banking at Citi Bank The staff are so friendly Helping with anything you need I've been with Citi for 35 years The wealthy management staff giving very informative investment advice
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May 2020 by Debbie H.
Horrible that you closed the inside of your bank due to Covid, with my safe deposit box inside which I need access to urgently! What genius thought about this move? What are we as customers supposed to do?
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November 2019 by Alexandra R.
This is the worst customer service ever very unprofessional.Went in to handle business and the women where looking at each other's nails.Coming from oc every thing seems so be more easy going here.
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February 2019 by Patrick S.
The worst bank ever. Their ineptness is only surpassed by their rudeness. They treat old people unfairly and they really don't know what they are doing. Pleas do yourself a favor and bank anywhere else.
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October 2018 by Martha G.
I hate this location! There always slow as hell. They say we only as fast as our computers will lets us be. Just seems like everything needs to be updated. I have been with bank 3 yrs and today they asked me for a signature card to be done. Smh
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April 2018 by Amy M.
The Worst bank ever. A week ago I came into this branch to open up sav acct with daughter. branch manager happened to help us but due to computer system problem, I was told to leave a check for the deposit. She said she will set it up on Monday when system goes back on & she'll mail me the receipt & all acct info. Here we are a week later no call or mail.....when I went into the branch, no one knew what I was talking about, no record and I was told branch manger has been on vacation since Monday & she'll be back Wednesday. Every unprofessional & incompetent!
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March 2018 by Leah L.
If there was a rating less than 1 star, I would have chosen that. Here is the reason. I have been using citibank for close to 10 years where I parked partial of my personal asset. Over the years, I didn't have much to ask for so the personal telephone banking department worked well. I never needed any personal service from the banker who helped to open my account. Recently I opened a business account at this branch based on my personal banking experience despite the total of 3-star Yelp reviews and three weeks later, they blocked my account first without letting me know and now they are going to close my account. Citibank is probably going through some real dark stuff behind the scenes and the type of scrutiny they are undergoing is hard to imagine but they asked for documents no other banks would ask for. I am an online retailer. If you are familiar with online retail, you know the platform you are selling at would need you to apply and once you are approved, then you start selling and everything is done online. Citibank required a seller agreement in writing signed by both parties. The communication at the opening of the account was clear enough that there wouldn't be an agreement like this available. However, the banker opened the account for me failed to communicate with me about the blocking of the account. I guess I needed to thank her for letting me know they will close my account. Have you ever heard that your bank account would be forced to close because you don't have a selling agreement in writing with one of your customers? I quickly closed all of my accounts from Citibank and immediately opened other accounts at another bank. After talking to the new bank, and a couple of my friends who used to work in the banking industry, I am sure there is something crazily dark going on with Citibank now and they are going through scrutiny from higher power and that's why they have to request ridiculous documents from their customers. Bank with them at your own risk. Citibank Business Banking: Pros: none Cons: close to none personal service from the branch, misinforming business telephone banking, disconnection between the back office and the branch, outdated requirements on documentation, guaranteed time wasting phone calls will be needed...
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January 2018 by Greg F.
Citibank is the only bank I have encountered worse than Wells Fargo. I honestly don't know how they stay in business. There is no accountability in the organization. I traveled to branch in Corona, CA as there is not one locally and manager indicated she would "submit request" to do what the letter I provided said they would do six months ago. If you don't need a physical branch, bank at Capital One. They're wonderful.
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March 2016 by Jason M.
My favorite bank so far, I walk in and get the help I needed. No long lines and great customer service.
