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March 2024 by J W.
Bank of America in general has horrible customer service. This location is no exception! Went in to make a withdrawal with my wife's debit card and couldn't. After giving 2 forms of I.D. (License, SS#) I was denied by Christal & whoever her manager was. My wife and I've been with BofA for about 15 years and share a joint checking account in which we pay our bills but on this day none of my forms of identification seem to work. Could it have been because I'm a person of color? I'll let you decide. But this is just one of many horror stories I've had along the way with BofA. April will be my family's last month doing business with this institution. I'm currently with a credit union and highly recommend you join also. No lines, no BS, and no one to treat like a thief. I once talked to one of the banks executives by the name of Carlos Delorivera and he was very nice and customer driven, it's too bad this zeal doesn't flow down to the retail branches. Prediction, Bank of America won't be around in 10 years.
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December 2023 by Chi T.
Nobody seems to be working at the branch. I have been calling for over an hour to the branch, kept on pressing 1 to return to the main menu and 4 to speak to someone at the branch, no one answer the call. i visited the bank yesterday the teller asked me to give her my id, but never gave back to me. i call the branch to ask them to hold it for me so i can come by to pick it up since i am far away. yet no one answer no matter how many time i have called. where us everyone?
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December 2023 by Jeffrey Little
Agrees
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September 2023 by Assisting P.
This Bank of American a has people working o. There that do not know what the h........ that are doing I went I this bank and told them I was making a transfer drone a money market to a certificate and this dumb women did and then I find out that she put as a withdrawal that I have to pay taxes on and then told me she could not go back to reserve it. I hate even give them a one rating just terrible knowledge.
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July 2023 by David U.
This is the worst branch in terms of waiting to get anything done. They have two tellers open and 1 is stuck counting misc. bills and coins for 15 plus minutes and the other is talking to an associate for the whole time. I have seen it several times with long lines and one teller. You will never just see one associate in the side offices. Shouldn't have to wait 20 plus minutes for banking help. Its consistently this bad everytime. There hours are always shortened and during pandemic was closed a lot. Bank of America customer service has gone way down hill. I have already moved half money out and the other amounts will be following.
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July 2023 by Edward M.
It's easy to say bad things about banks, the lobby lines , the employees, the bad attitudes, but you can't say that about the Bank of America on Ontario in Corona... the manager herself, Tabita Jimenez stepped away ahead to help me with a problem I had... can't thank her enuf... since she took over it has created better banking in her bank
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April 2023 by Becky Garcia
1 teller. 7 customers waiting.
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March 2023 by tiffany jackson
Well Today March 3rd; a Friday, the Bank line inside and out were long But what did it for me was on the inside with the line being long out the door Only one teller a young black woman that was working so hard and so fast to get the customers out God Bless her The other employees walking around looking at the line not assisting her!!!!!!! I am black woman I was offended they we’re working her like a SLAVE!?!?!? I see why the overall rating for this branch is 1star Management needs to do better customer service needs to be better everybody wants a survey well here it is YOUR Branch Sucks!!!!!!!!!!!!!!!!!Corporate is next to here from ME!!!!!
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February 2023 by fugu
Bank of All Day. Always a long line. Park where the shade is GOING to be in 30mins. Need a laundromat next door.
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February 2023 by Nayer Habib
I get very bad costumer service looks like nobody have experience to add my wife for my account and I stay over 45 minutes to get my appointment very bad shut the close this bench
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November 2022 by Loyalty R.
This must be the worse BofA in existence! As we all know this banking institution is going downhill. Customer service is no more a priority. Always a line with 1 or 2 tellers. They close in the middle of the week just because after you struggle to find Parking in a worthless shopping center, you walk up to the door to read a sign that they are close. The tellers are moody an not caring, they quickly attempt to convince you to use the ATM. After almost 35 years of banking with BofA I'm leaving to another banking company. Oh, by the way, Don't bother driving to the old stinky run down BofA on Sixth street. Same circus different clowns
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November 2022 by JP J.
This must be the worse BofA in existence! As we all know this banking institution is going downhill. Customer service is no more a priority. Always a line with 1 or 2 tellers. They close in the middle of the week just because after you struggle to find Parking in a worthless shopping center, you walk up to the door to read a sign that they are close. The tellers are moody an not caring, they quickly attempt to convince you to use the ATM. After almost 35 years of banking with BofA I'm leaving to another banking company. Oh, by the way, Don't bother driving to the old stinky run down BofA on Sixth street. Same circus different clowns
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October 2022 by R.U.K. Menon
I felt that the bank was not interested in solving my problems; instead the people were too eager to shuffle me to somewhere else.I sensed a lack of customer service, and even basic listening skills. I am disappointed with the service I received.
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August 2022 by Carina R.
I like this bank they always treated me with courtesy and they don't charge overdraft fee and no matter what they don't charge interest fee I'm forever grateful.
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March 2022 by Hunter W.
Terrible location. This has to be the worst BofA. They're always closed, have limited help inside & the ATM eats your card. The ATM sucked in my card & the lady said "there's nothing we can do to help".
