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November 2023 by Jonny V.
kristen was great and she helped out a lot ! she was very smart and gave a lot of advice and even showed me how to work the online banking .
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November 2023 by Liza Cusack
Arthur credit Union is one of the best institutions that I've ever dealt with in my bank. In system and loan needs staff is very friendly. And helpful in every way they possibly can be. I hope to be with them until enduration. They've been good for me and to me, thank you.
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September 2023 by Daniel A.
Came in to this location to get some clarification on some credit cards. Had been helped by a familiar face, Kristen. Outstanding Customer service.
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August 2023 by Diko L.
I have only had to make 2 visits to this branch during the life of my auto loan. The first time was when I had the misfortune of experiencing a repo (that I had fully paid to obtain my car back at the branch location) during the difficult pandemic years, and they were very sympathetic to me and understanding. The manager at the time even gave me resources to communicate with their loan servicing department about possible skip-a-pay days, refinancing, and partial payment plans to keep me holding onto my car. I had a very hard time making payments because I was between jobs that didn't pay a lot. But they ALWAYS told me from the call center; "Just stay in touch with us/update us and we'll work with you." There were times I had to push a promise-to-pay 2 or three times in a row. They would always put notes in my account to make sure another repo wouldn't happen. The second time I came to this branch was when I sold my vehicle earlier this month since it had positive equity in it, and I came in to pick up a refund check from all the insurance payments I had made that overlapped coverage I was already paying. They did NOT hassle me over it, or try to find loopholes to avoid paying it. I was able to drive down from OC and pick up the check the same day. Friendly service from the manager and staff. I can honestly say this credit union took care of me and did everything they could while I had this loan. I'm going to really miss my car and the service I received here, but I highly recommend them to anyone considering them!! Thank you Diana, Raul, and Noel from the loan servicing call center; and Denise the branch manager/her staff, it was a pleasant 7 years with you all.
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May 2023 by Carlos Kanemoto
Don’t do business here. Deposited cash, still waiting to get to my bank account. It’s been over a week.
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April 2023 by Marina P.
Thank Sandy and Team for all the info, you made my day and I was having a bad day but you Lady's turned that around... So excited to OPEN MY ACCOUNT.....
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February 2023 by karen g.
We had an outstanding experience at Altura Credit Union on Lincoln in Corona. My sister and I are handling finances for my elderly father. Dad has a couple of accounts at this location. We received excellent advice from Kristen. These matters can be complicated and it's a challenge to get good advice. Kristen was compassionate and patient as she provided guidance. She was professional and helped us understand what was needed and how to proceed. We're grateful for her expertise. We highly recommend Altura and the Corona location if it's convenient for you. Thank you!!
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December 2022 by Jennifer A.
I had excellent service they assisted me in a timely manner fully recommend this place to answer all of my questions this place was neat organized cleaned plus they had a really nice coffee station and a coin exchange machine
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December 2022 by Ana M.
I called with questions on an existing loan.The details were explained but the person (Chloe or Khloe), that assisted my phone call, sound annoyed.Made me feel like never calling back for future help for my account.
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September 2022 by Grace K.
We received excellent customer service from the Corona branch! Denise, the Branch Manager, helped us navigate through a complex request. She was patient, accommodating and friendly. I would recommend this Credit Union, especially this branch. We've been going to it for years now and they are always so helpful!
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August 2022 by Bill F.
I want someone to act on my behalf and compliment the "Excellent Professional Customer Service" I received from Ms. Juliana Quezada a financial services rep. at the Altura Credit Union at 650 S. Lincoln Ave, Ste 101, Corona, CA 92882 for her "Outstanding Professional Customer Service"! For the problem I had Ms. Juliana went above and beyond her position to help complete my business. Professional customer service like hers is just one reason I have been a Altura customer for more than twenty years. I personally thank Ms. Juliana (Julie) for all she did and would highly recommend Altura Credit Union to everyone. Thanks again Ms. Julie!!! William Franklin
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June 2022 by Zack K.
I loved this bank and management. Quick service. You get right and quick answer for all your questions. Juliana help me by the way. Good job. Thank you guys .
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April 2022 by Lyn T.
My bank account was hacked along with my email and they pretty much deleted my account. At first I was afraid because Altura does not have a 24 seven phone number to call and when I noticed this it was after midnight. I called first thing Monday morning and at first I was not that happy because whoever I spoke to tried to tell me I'm the one that set this transfer up. Eventually she sent me to another gal by the name of Jocelyn and she was wonderful. She made the dispute and was very gracious and concerned. Two days later I received all my money back. I am so thankful for Altura credit union. It's really a great place to keep your money.
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April 2022 by Elizabeth R.
Worst credit union they shouldn't call themselves credit union looks like they run this business with no management honestly I wouldn't be surprised for the way is being managed. These people don't work with you they act like bounty hunters even with one late payment yes I was late but I paid them 2 months plus there bogus fees hoping I did not have those funds so they could of Kept my car since used cars are worth lots of money for them
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February 2022 by Edward H.
They Caught Me Blindsided !! . Not fair!!! but i know life isn't fair lol So this is what happened . Received pre approval email to refinance my car from Altura ... Yay of course let's get it! Original bank way to high apr & too long term. So came in applied for what's left & owed on car. Required a hard inquiry & lady probably already knew it was declined but told me they will reach back out to you. Call this number. . . Called again & it was Denied debt to income ratio was to high. Then Why Y'all waste peoples time with this Pre approval nonsense? . Get off Me !
