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November 2023 by S G.
This is a Co-Op share branch located nearby my home. The good news is it's location is in a frequently visited plaza and it feels safe to go there for my banking needs. Additionally, the tellers are kind and helpful. They listen to you and are very professional. Sometimes parking is a menace. Overall, I appreciate these qualities and recommend this location, as of Nov 10, 2023.
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August 2023 by Beautymark_bshear B.
Tuesday August1, 2023. It was a little after Branch opening after 9am. I entered the Credit Union as I have for many years at several locatio with the expectation of a smooth transaction and professional courteous service. To my demise I experienced for the first time in over 16 years of history with ALtura the most unethical, rude and demanding representation of the Compton Ave. Corona, Ca Branch in the person of ROSA. If that's her correct name. I have seen her there before when I have come in to get change for business and or make basic banking transaction. When I was welcomed by her with the typical" I can help you" I sat down with the expectation of the quality service I had been used to for years. I made my request for change and was met with the first point of resistance asking if I had a bussiness account which I had never been asked before. I have a few accounts to include a business account but I responded yes. Then upon asking for the requested change she immediately told me she could only give me half of what I asked for and I would need to go to another Branch to get the rest. I was appalled by her response as this had never happened before and I knew better. I explained that to her and magically she requested my change order from the " vault". She proceed to hand me a stack of 1's without counting them out. I asked as I always had if she could count them into bundles of 20 which I have requested at all branches I have gone to including this one in the past. She immediately told me she could not. I politely asked for rubber bands and sat and began to separate and count them myself. She asked me to count them somewhere else so she could take another custome. I told her I am a customer and she has not completed my transaction. There was 5's and 10's to dispense to me also. As I sat and counted out my own change and bundle them to my request she began typing really fast as if she was messaging someone about the transaction. Minutes later As I was finishing the count another woman stood next to her as if she was going to address the situatio. I heard her tell the woman I am okay as if she was in a situation that rendered her in need of support. I signed for the remainder of my change and completed the transactions. To say this experience was the worst is an understatement. I am used to a better quality of people in the lioness of service that have the emotional intelligence to serve the customers that intrust Althea with their money. ROSA If that's her name is the worst representation of Altura that I have experienced in the many years I have been with the Credit Union. Her lack of professionalism and intelligence leads me to question the integrity of the Credit Union as a whole. She is a poor representation and I will be reaching out to the headquarters regarding my concerns with her.
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November 2022 by Daniel A.
Had an awesome encounter with Kristen- sweet lady, that listens to her people. If management team is reading this please use Kristin as a model for what any incoming associates ought to be.
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July 2022 by Christine F.
I want to thank Megan at the Corona branch for going above and beyond with helping me open an account. Everyone in the office were so welcoming and ready to help with optimistic attitudes. Megan also introduced several services that Altura offers and options that I found beneficial to me. Excellent service and quick too. Megan and Corona Branch, you guys rock!
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July 2022 by Michael K.
Great and fast service with super friendly staff. Specially Megan the assistance manager who did a great job. Thank you
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July 2022 by Del B.
Always a great experience at the Corona Plaza Altura Branch. Special kuddos to Megan who goes over and beyond to help! I also appreciate the genuine patience and attention she gives to my grandson when he stops by to make his coin deposits.
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June 2022 by Rosa Flores (Rosie)
Love this bank? staff is super helpful!
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April 2022 by J Gutierrez
Do not utilize their car loans.We bought out a lease, and have done so many times throughout our lives with our old credit union, and it has never taken more than 24 hours to have the entire process completed. But ALTURA has been aweful to deal with and this simple process has now taken more than 8 days.... There are no credit issues or any thing like that to play any factor in the terrible service and unnecessary delay. The entire process felt very sketchy and unprofessional.
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January 2022 by Bruce T.
Surprised to see all those bad reviews of the branch and workers. Must be lots of "Karens". Altura bank has been so much easy to work with, and helped all my needs, Atm's are not too many, but you can use any 7-11 store atm to get cash free of any charge. I closed my bank of america account and am depending on Altura bank for all my financial needs. Went to many branches and usually top notch service. I did meet some bad apples (the new branch on Eastvale) who they should be working for IRS or border patrol with their shitty attitude, but that does not make a change to the fact that Altura is still a unique financial institution that focus on helping its members. Megan at Compton ave branch was amazingly nice, friendly and definitely management material. I do recommend highly this bank and wish them all the best. God bless and thank you for reading my review.
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August 2021 by Tamara Novotnykaup
Very helpful, always nice and knowledgeable.
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July 2021 by Osvaldo M.
I got this credit union due to the fact that I needed an account for just my school. Ever since the first day that I got Altura I had no problem. The staff is always welcoming and are always answers all my questions with thoroughness and precision. David opened my account and was nothing but wonderful and told me every detail step my step. Megan and Itzel are also very kind and they always asks me how my day is going. Thank you.
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June 2021 by Steve N.
It's just kinda 3rd world..... the ATM's are dated and constantly but working. Today, lobby is blacked out snd drive thru's were kicking cards out and no service. Management says no new units are coming - Covid probably. Just poor service all around. I hate big banks and Altura is not the answer
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June 2021 by Baker A.
This credit union sucks. No one can answer a question directly. I spoke to 4 people and each one told me a different lie. On the 11th I deposited a check via ATM. On the 18th I look at my account the check was returned. This is a state issued check. Until now I do not know why it was returned. First they claimed it bounced. When I questioned how a check issued by the state can bounce they changed the story . They claimed the numbers at the bottom of the check are wrong then they claimed they tried to cash it but the bank refused to cash it. Until now the problem is not solved. I live pay check to pay check and this place just screwed me and my credit because I am late on my payments.
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April 2021 by Carlos Rodriguez
I applied for a basic credit card and an emergency covid relief loan over 6 months ago and even had to bring in the same paperwork more than once only to still not have any of my needs met. I went to two different branches and still got the same nonsense. I should have picked a better bank to open a new a account.
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April 2021 by Samuel Arechiga
As a new customer, I was hopeful as I had heard goo things about Altura. They have proved me wrong. I applied for a personal loan and the Altura agent has made this more difficult and frustrating that it should be. I have yet to hear from him in 7 days and have reached out three times since then.I cannot even get a simple response as to if the loan is approved, denied or if additional information is needed.
