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“Incredibly good service. Had been trying to solve a problem online for a long time, without success, as usual, but it was taken care of in less than five minutes at the store.”
“Isai was fantastic! He was able to fix my broken iPhone screen in no time, and for a fair price. Very friendly customer service as well. I will only be coming here for repair issues from now on!”
10AM - 6:30PM
2710 Alton Pkwy, Irvine
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“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“I went to the store and got a new phone. They didn't have it in stock that day. So they ordered me a phone and FedEx delivered it. But porch pirates stole it off my porch. I called down to store and they hooked me up with same phone. 10 out of 10 recommend this store!”
“Anais upgraded my phone today and had my new phone installed with all my apps and information in less than five minutes! Super happy with service. Drive from Huntington was worth it”
“Just really wanted to say I adored the employees here. Though we obviously couldn't afford the speakers, they were patient with us and showed us everything. Even gave us a rec for short throw projector cabinets. Super sweet.”
“Joshua was extremely helpful and patient with me while we updated my old note 8 to the ultra 24. The whole process was smooth and I am very happy with my purchase.”
“Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“Great experience told them exactly what I need they set me with a perfect plan they explained everything I needed and discounts I could receive , amazing customer service Edgar is definitely there to help he let Angie set me up with the rest of my package deal and she was super helpful and great attitude seriously amazing experience. I read a review of some guy wanting to get a phone but he went there 30 min before they close that's a joke it takes more then 30 min just to activate a phone lol i would never do that people want to go home and enjoy the rest of there day.”
“I came here to fix my phone, the customer service was very friendly. My phone was cracked and was ripping off. I came in the next day to pick up my phone, and the phone looked like brand new! Definitely recommend coming here to get your phone fixed.”
“I love this store. Briana and Rasam were knowledgeable about their products. They clearly explained differences in plans to help me make an educated decision for me. I highly recommend the store on Alton and Jeffrey in Irvine.”
“I wanted to commend employee Klifton! ? It is seriously really hard to get good service these days! This guy was enthusiastic, helpful, energetic, passionate, and so very patient. He not only greeted every customer coming in, he greeted me by first name on multiple visits. He takes the time to make sure all your needs and questions are answered! This guy needs to be put in a managerial position!! Thank you for all your help, Klifton!! ?”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
7:30AM - 7:30PM
1005 S Fairview St, Santa Ana
Mobile Phone Accessories
“Super happy they helped me with my phone since I had no service and they activated it for me. Soon and I get my email and information back. Visit this location. 1150 S Bristol st santa ana”
“Jack the sales rep made the experience quick, easy, and pleasant. He helped me navigate getting a new phone and new line for my teen.The location was not overly busy. And my young child was entertained by the phones.”
“Angelita helped us out getting a new line and had the best customer service with us. We appreciated all the help and patience especially since it was right before closing but even then the service was great and she didn’t make us feel rushed with the purchase! Thank you Angelita!”
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“i cant remember his name but i remember he is sweedish, he helped me out far above and beyond my expectations he is a very righteous person thanx so much (im the note 10, data transfer)”
“A long over due review and especially after two months of torture with the other phone company. Ryan saved my life because I could not understand. He was patient and kind and eventually after trying 5 times I finally have a phone. Must wear a mask and it is a crusty corner and the actual shop is pretty plain. Nothing special but great deals with matching stellar service. No hidden agendas just a straight forward deal. ps. Many folks want to just come in to pay a bill. be aware they are not allowing the door unlock you will be waiting outside until you are ushered. Thank you to the lead supervisor at the time Ryan helped me. Thank you for the cool case! I truly appreciate you all. Keep up the good work! Must follow Covid19 protocol. Located next door to Northgate behind the chevron.”
“I had great service a this location anais went out of her way for me she is very pleasent great customer service I highly recommend to ome to this location if you want great service! ???”
“Jake at the beach and heil store is awesome. He won’t be there for long because some company owner getting new phones will snag him up. Good help is hard to find. Unless Att pays him more”
“I came to see why my phone was acting up , turnd out its a new update and i left all the appa open in the bck ground , the lady here has a lot of patience by helping someone like me who really isnt tech savvy ... she gave me an umbrella”
“Hello, yes, really, the staff at this metro is very friendly and very willing to help me. I had a small problem with my phone and he resolved it favorably. Thank you very much.”
“The customer service at this Santa Ana Cricket location is very knowledgeable and professional. Ample time was given to transfer my service. I appreciate the girl who helped me. She was honest, sweet in her approach, and humble. Autopays $55 unlimited no contract is the best deal around. I regained a new Samsung for $20. Thank you Cricket in Santa Ana. It is clear customers settle here to smiling about.”
“I highly recommend cricket is has always been great service for the most part. Although is is best to have unlimited data and network that way you don't have to worry about running out of GB or internet/minutes”
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“Edy and Ari were both very up-front and thoroughly explained everything to me. They answered or found answers to all of my questions and made the switch of service providers easy. The only enhancement I would suggest for the store is to keep a better stock of colors in certain phone models. Other than that, great experience! The staff is excellent!”