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“I went to get a new phone, my guy Chris was more than awesome. Super nice, funny and super chill while also being beyond helpful. He was telling me about what’s best and most cost effective for my phone when I didn’t ask for any of it. Overall Chris is a great guy and a great employee”
“Rokform is always the best when it comes to sturdy cases and magnets! I drop my phones constantly and never any damage. Plus their customer service is unmatched!”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
“I had to swap phone providers recently and Wen was super helpful and charismatic! She made the process not only easy but enjoyable. No issues with service so far, highly recommend this store.”
“I wanted to commend employee Klifton! ? It is seriously really hard to get good service these days! This guy was enthusiastic, helpful, energetic, passionate, and so very patient. He not only greeted every customer coming in, he greeted me by first name on multiple visits. He takes the time to make sure all your needs and questions are answered! This guy needs to be put in a managerial position!! Thank you for all your help, Klifton!! ?”
“Replaced, while I waited, the batteries in two of my Apple Tags and determined the issue with two others. I appreciate his patience in taking the time to explain to me the issues.”
“Jake at the beach and heil store is awesome. He won’t be there for long because some company owner getting new phones will snag him up. Good help is hard to find. Unless Att pays him more”
“Anais upgraded my phone today and had my new phone installed with all my apps and information in less than five minutes! Super happy with service. Drive from Huntington was worth it”
“Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!”
“AMAZING experience from start to finish!
The moment we walked in, we were warmly greeted and instantly felt welcomed. Every team member we interacted with was professional, knowledgeable, and genuinely eager to help. A huge shoutout to Semi (I hope I’m spelling that right!)—she was incredibly detailed, patient, and thorough, walking us through everything step by step.
After coming off a frustrating situation with Spectrum, this felt like night and day. The entire process was smooth, clear, and refreshingly efficient. All the promotions were honored without any hassle, and we walked away actually excited about our new service.
It took no more than 30 minutes, and everything was handled with care and precision. We truly felt taken care of, not just like another number. On top of that, our internet installation is already scheduled, and service has been excellent so far.
Couldn’t be happier—we left feeling relieved, confident, and a million times better.”
“Super happy, very good service in this store if they help, my phone had a virus ? and the boy was very attentive and cleaned my cell phone. Come to this store, thank you.”
“Vanna was amazing. I needed my phone to be replaced before work and she was calm and kind and took care of everything within a hour. Ty for the good care and customer service.”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
10AM - 6:30PM
2710 Alton Pkwy, Irvine
Mobile Phone Accessories
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“Unlike the location in Santa Ana, I took my phone here and Poyan was super professional, he gave me a printed ticket that they have possession of my phone and time to pick up (unlike the Santa Ana location, I asked for one and the guy said no need and made me wait for 4+ hrs and then told me it won’t be done that day). 45mins later I picked up my phone and it works beautifully. Poyan is professional and friendly and gets the job done on time as he quoted it. I highly recommend this place. The facility is also nice and clean and they provide wifi in case you want to wait.”
“They fixed our iPhone screen that went black and was not displaying anything. She even replaced the screen cover. The whole thing was inexpensive and fast. HIGHLY recommend this place.”
“Just really wanted to say I adored the employees here. Though we obviously couldn't afford the speakers, they were patient with us and showed us everything. Even gave us a rec for short throw projector cabinets. Super sweet.”
“I want to thank Adrian at the Woodbridge Irvine office for assisting me in getting a new phone and transferring all the data. I found him to be a great and professional representative for your company!”
“Yesterday I was helped by a person named Z! My grandmother had an issue with T-Mobile about calling out of state. My grandma doesn’t speak English so while I was translating, she was patient and very polite to us. Really helpful about guiding us through the plans and policies of calling out of state. Got an even cheaper price on the phone plan then what she was paying for with T-Mobile. Also we didn’t know some credentials as in her T-Mobile pin, email, or password, Z took her time and managed to gather all the information up to keep my grandmas old number without changing or switching it. Overall experience was great. If your reading this, thank you so much again Z”
7:30AM - 7:30PM
1005 S Fairview St, Santa Ana
Mobile Phone Accessories
“I had a great experience at the Verizon store thanks to Mark and Anthony. They were both incredibly helpful, quickly addressing my account needs. Their friendly and knowledgeable service really stood out. I appreciate the support and highly recommend this location.”
“I had great service a this location anais went out of her way for me she is very pleasent great customer service I highly recommend to ome to this location if you want great service! ???”
“The customer service at this Santa Ana Cricket location is very knowledgeable and professional. Ample time was given to transfer my service. I appreciate the girl who helped me. She was honest, sweet in her approach, and humble. Autopays $55 unlimited no contract is the best deal around. I regained a new Samsung for $20. Thank you Cricket in Santa Ana. It is clear customers settle here to smiling about.”
“Very nice experience overall, they now sell Apple Watches and home internet ?? something we have been asking I took the Apple Watch in payments definitely saved me money”
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“Very helpful. I was sent over from a Costa Mesa location, they didn’t have the phone I wanted. When I got to this location they helped me order it and got me a trade in and saved me money, the other location in Costa Mesa didn’t offer that to me. Noah was great and super helpful. Worth the drive for the good customer service.”