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June 2024 by Sean Coon
Kindness, Professionalism and Results.I was referred to D & E by a friend for some major repair work on my cars engine. I was met by Bill, one of the service writers and went over my concerns. He had the car diagnosed in a day and I went ahead with the repairs. Had a small hiccup when I got the car back and returned to the shop the same day.I was immediately met by Matt, the mechanic that did the work on my car who without question or attitude came right out to address and repair my concerns. (it turned out to be nothing).This is a solid shop with employees that CARE about what they are doing and will work with you to make things right.
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June 2024 by Lucia Anda Wright
First of I would like to say that Kayla is an amazing customer support person. They are always very lovely to speak to and always willing to answer all questions even if it takes a bit. The work provided is always top notch and they have my full confidence that when they say work needs to get done that I am not being lied to.I have taken my Hyundai to them multiple times and they always manage to get it fixed up. The pricing is always fair and given up front before work gets done to give you the opportunity to decide if you want to continue. I reccommend them to everyone when they have an issue with their cars.
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June 2024 by Margie Aeilts
Friendly, quality quick services.Thanks for taking care of my car and me.
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May 2024 by Leeann Mitchel-currier
I have been going to D&E for years! As a woman Aaron, the owner, always makes sure my concerns are heard and he always makes sure I understand everything about my car. Yesterday I went in for an oil change and his office staff was so friendly and welcoming! My oil change was done within an hour too so the fast service is always a huge bonus! They also offer financing if your repairs are out of your budget and they always work with you. I couldn’t ask for a better mechanic!
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May 2024 by Crusher6211
DO NOT GO HERE UNLESS YOU HAVE DEEP POCKETS.....
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May 2024 by Eric Weatherbee
Love dealing with Aaron and the gang at D&E. Great service.
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May 2024 by Patti Twitchell
Friendly Staff, brought my car in to have a diagnostic and repair to smog. They found the problem and fixed it at no extra charge and smoged it for me in one day. I will be going to them for all my automotive repairs. Thank you D&E Auto repair.
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May 2024 by Mike Scott
The young lady answering the phone was very polite but not informed once so ever. Told me they could work on hybrid vehicles top to bottom. Had towed along with the information/code my scanner gave me. They do not work on computer systems with hybrid vehicles because the dont have the right equipment to clear or flash software. Long story short left with the same information that i came with. Along with a bill & an extra tow fee. Had towed to Boradori in chico. They have certified mechanics with the certified tools. Wasn't a good experience. Felt shameful I had to talk down my 3hr diagnostic bill to1hr.
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May 2024 by Kendrea Neufeld
I'm so thankful I called D&E (their high reviews is what sold me). Receptionist and technician were both so kind, patient and knowledgeable. I will be coming back for all my mechanical needs.
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May 2024 by Anai Zapien
**Update: Aaron reached out to me directly & we were able to talk through this. I appreciate how committed he is to make things right. Thank you Aaron!Very disappointed.I called D&E to get an oil change for my Toyota Camry 4 days before my appt (Tuesday). They got me scheduled for that Friday. They were polite and attentive on the phone so I was grateful for the service then.When I went in, the front desk (Kayla) said my oil change was going to come out to $160 for a full synthetic oil change. I was shocked as I have never paid over $100 for an oil change (I don’t drive a luxury car or truck). I asked another employee why it was so high and even he mentioned it was higher than normal.When Kayla came back in to the lobby I asked again & requested a price breakdown, she then proceeded to explain the difference from synthetic + conventional (I knew the difference), after more questions, she said she would talk to her boss to see why the “oil was coming in way higher on price” . After about another +5 minutes she proceed to say that they were able to “miraculously drop the price” after I had already waited over an hour and a half because they had to “special order” the oil.Overall very disappointed with the experience & service as they pride themselves on being honest & having integrity.Sadly, it was another case of a woman being taken advantage of for trying to do something as simple as an oil change. I don’t recommend.
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May 2024 by Nolan Rae
D&E provided stellar communication throughout my repair. Technicians were thorough and provided photographs of there work. To top it all of, staff is friendly and prices are reasonable. My ol' Honda has never sounded better. Definitely would recommend to others.
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May 2024 by Tricia Homesley
Excellent repair shop, great customer service, trustworthy. I recommend to anyone to go to D & E repair.Services: Air & cabin filter replacement
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April 2024 by Cliff Lewis
First time using D&E, for a oil change in our Prius. Very nice people, average pricing. Gave a very detailed printout of up coming services and pricing, with no up sell pressure.
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March 2024 by Peter Kitchen
Always get a second opinion if you're looking to use this mechanic. They tried to convince me to have work done on my vehicle that was unnecessary. After running limited diagnostic testing they called to tell me that the cost for repairing catalytic converters would be more than $5000. I was shocked so I had a different professional look at it for their opinion. Turns out their was and still is no major issues with my vehicle. If you're looking for basic work to be done and know what you're getting done before going in then I'm sure they're fine otherwise use caution.
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March 2024 by Sara Schilling
Staff was extremely nice and informative.
