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December 2023 by Vic D.
Certain shops are go to places, Western Vacuum is my go to shop for vacuum cleaner repair for years. Price is reasonable, service is reliable and timely. Raess is personable and trustworthy, he restored my Hoover and Kenmore vacuum cleaners to like new condition. 5-star service.
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July 2023 by Leica G.
Service took longer than expected, but be patient. Owner is kind. My shampoo vacuum was repaired and has been working like new.
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November 2022 by Diane D.
Excellent service. Purchased and have maintenance done yearly. Very personal gentleman is friendly and helpful.
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November 2021 by Grace N.
Honest and respectful. They showed us several different vacuums, never tried to do a hard sell and asked us several questions about our household. I was leaning towards purchasing the more expense, commercial grade vacuum. In fact, they recommended a less expensive vacuum (by several hundred dollars) based upon the size of our home, our floors and the frequency of our vacuuming. Raees truly cares about providing you with what will work best for your home, family, lifestyle and budget. This is an instance where I wish we could provide a 10 star rating.
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October 2021 by Anthony D.
This was first time doing business with Raees and I'm very pleased with the service I received. The hose on my bissel carpet cleaner was broken and he replaced it. Despite that it took a little longer to get my bissel, they were able to order a replacement part to ensure it was taken care of.
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March 2021 by Nickalyn G.
Went here to get a quote to fix our vacuum. Took FOREVER, over a month or more, to get a simple quote. We were told the quote to repair would be FREE, no charge. After several phone calls, they refused to give us a quote. In order to get that quote, they wanted to charge us. What???? You can't tell a customer one thing, then change your mind. It was just a quote! Horrible experience. We will never try to repair vacuums in the future. Not worth the headache. Just dump it and buy a new one.
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January 2021 by Candy L.
I called to have the business assist me with getting a warranty replacement for my damaged Hoover vacuum and they came through. This was actually the second time to receive a replacement vacuum, free of charge, for the same issue. I just had to bring the damaged item in and show proof of purchase and all was taken care of from there. I was able to pick up my brand new vacuum within a months time. Thanks for the assistance.
