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December 2023 by Brian Gonzalez
Need more people on the teller line. Long wait time. Bankers just sitting around talking to each other.
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October 2023 by Hilda Y Piero Ramirez Wong
Marie is great she is always so helpful
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September 2023 by ESGEE
The staff was friendly, but the beat of the music coming out of the speakers while waiting was a little harsh on my ears.
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July 2023 by Ivan Velinov
Poor and unprofessional customer service. I was ignored even though standing right in front of them whereas someone's dog that was let inside received water and more attention than me. I get it I love animals too, but they don't keep their money at Wells Fargo. This was my second trip to WF Bank after numerous customer service phone calls. The issue at hand - the teller has no access to resolve the issue, bankers are not available to help - they went to lunch...
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June 2023 by Steve G.
I had many negative and positive experiences at this branch over 6 year period, but today the supervisor/senior business specialist Rini Susilo provided exceptional service. I entered the bank at 11:42 AM and there were 25 people in line and others coming in behind me. The bank closes at noon on Saturdays. Rini eventually locked the door at noon, but went through the line helping people who didn't need a teller to help speed the process. She asked what I needed and I explained to her what I needed and that it needed to be resolved today. She said she would help me, but it would still be a long wait if I was willing to wait. I did and ahe got to me about 15 minutes later and worked out everything professionally and with a kind supportive measure that I really appreciated!! Thank you Rini!!
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April 2023 by Bong Doblas
Very slow service. Seems like there was 10 managers and 1 teller
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February 2023 by Peter L.
I have been to three branches. It is amazing that all bankers are either on lunch or magically have a call in 5 min (it is always 5 min). The worst is that they really don't appear to even want to help. They want to process their quota of calls and go home. This is a sole-less organization that does not like its customers. The tellers are always so helpful and the bankers never seem to do anything.
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February 2023 by Wahid M.
I came here for a simple transaction only to find 3 workers. As soon I entered one went on break, it's Saturday and you only work 3 hours. Your break is really more important than the 15 people waiting in line? Horrible, I hope never have to come here ever again.
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August 2022 by Ken B.
Terrible service. They would not help my mother change account names when her husband died without setting a special appointment. Waste of time. Manager was rude and unpleasant to a 40 year customer. We will close the accounts.
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January 2022 by Daisy M.
This shoddy location is reminiscent of a fast food chain. It is deathly quite EXCEPT The elderly banker loudly gossips about customers in front of other customers, which is always nice. The teenaged advisors from pleasant hill care about nothing but their own commission and are so amateur you can see right through the act. The jig is up.
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June 2021 by Rafael Jacomini
I was opening my first bank account at this branch. Things weren't going so well with the postponement of my appointment, but then a banker by the name of Raphael Anaya came in and went above and beyond to make sure I had a wonderful experience at this location. Thanks again for all your help!
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January 2021 by Leslie M.
Haven't been inside of a WF branch since Covid, but was trying to get a temporary debit card due to a suspicious charge at a local store. After closing the card I was told it would be 7-10 business days to get the replacement and had to have an appointment to go into a branch and have them issue one. Made an appointment at this branch and was told I would get a reminder call the morning of the appt. Although I did not get a call I went to the branch anyway . Was greeted by a friendly man and told him I had an appt but had forgot my wallet at home and could get it quickly as I live close by. He asked me to have a seat and I waited a few minutes when a woman came up to ask what I needed. I told her and explained my lack of a Drivers License and that I had to have it to take care of my business and I could be back in few minutes . When I returned the woman greeted me again and took me to her desk area where there was a chair 6 ft away, keeping me Covid safe! Her name was Rini and she was very helpful and tried her best to solve my issue which ended up not working out due to an expired DL. I was trying to pay online for my renewal of my DL when I discovered the charge that left me with less than $20 in my account. Hence the replacement card. I was expecting my SS to be deposited in a day or two and Rini said to email her when it arrived and she would help me get cash out until my card arrived. I emailed her yesterday asking if I could use an access code at the ATM to withdraw cash and she said yes. It wasn't the best resolution but it was the only one at the time and I was very grateful. I was able to get some shopping done before the bad storm last night and received an email that my card was on its way! Thank you Rini for you help and quick response to my email. It's bankers like you that ease the stress of those bumps in the road of life that keep your customers happy! Good job! I will reach out to Rini in the future for help when needed.
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September 2020 by Peter Johnson
I went here when I lived at the awful apartment complex across the street that you should never live at. Ashley Johnson is her name, one of the best banker's ever!!! She was so helpful when I had a problem with Awful Amazon when the company..Awful Amazon basically stole money from me and did NOTHING to rectify the situation. Here comes Ashley Johnson to the rescue to save the day, and she got me the help I needed since Awful Amazon sucks!! One of the employees here, he wasn't helpful at all.
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July 2020 by Lalita S.
I hear there is a coin shortage but wells fargo has a cash shortage as well the tellers at this particular location have resorted to sliding fake 100 dollar bills to unsuspecting customers. Don't bother complaining the manager thinks its funny and the service manger who will insult you and glorify all her perfect honest employees doesn't give a dam. So be careful. Asked for a district manager was given a fake number. This banking center needs to be investigated. The employees are thieves, i shouldn't say all at least the one I dealt with. And as far as the 2 adolescents they employ as management really pathetic shouldn't even run a fast food restaurant. To bad there is not a 0 star not a branch I will step foot into again but in reality in the process of moving my accounts they definitely lost a customer.
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May 2020 by Chimpy L.
I went to this bank today (during the pandemic), the first time I've been to an actual bank since this whole thing started and I like how they're doing things here. There weren't a lot of people in the bank which was good (I like to use the indoor ATM so I can get hundreds), the people that were in the bank kept a good distance and they have a big Purell dispenser right there at the door for when you go in and out. Everyone had a mask on and you've still got a bunch of ATMs outside if you want to use those. This is the bank I got my home loan from many years ago and used to live across the street at those apartments so I used to go to this bank a lot. I'll come back after all this Coronavirus stuff is over and see how the bank is run (and update this review) but for right now, I say very good job.
