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February 2024 by Kimberley Garcia
It has been over a month. I have made several cases about my mis delivered package. I was given an address, I went myself to knock and ask because they did not. Nobody knows where they left it? Everytime I call or make a new case they just ignore me. So….nobody has an answer about where my stuff is?
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February 2024 by Walter Bennett
Excellent
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January 2024 by Cheetaux Banditaux
We use this post office exclusively and, without fail, have found the staff members to be so helpful, courteous and just awesome!!! Thank you!!
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December 2023 by Mustafa Akbari
I had very bad experience in USPS concord
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December 2023 by Terry Leak
carrier posted “access unavailable”, I have two security cameras trained on my mailbox, neither showed a carrier or postal vehicle at the area….
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October 2023 by Sally G.
Rude know it all customer service! Cherry was the one behind the counter Saturday a.m. and she was just disrespectful and gossiped about my transactions behind my back. I can hear her loudly from the lobby!
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October 2023 by Cristobalina Garcia
I went these location I was going to get my passport so I went in a lady ask me if I have appointment I told her no so she said to wait because there was 3 people in from of me no problem, after 30 min a guy come in and ask me if I have appointment I told him no so he said unfortunately the walk-in was over I said that why it said on the web they do walk in 9-3 very bad or tell me right away so I don’t waste my time. Really bad costumer service. If you are looking to get passport don’t go to these place.
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October 2023 by Shreya Malhotra
Rude manager. I expressed to him that I couldn’t find a package, it was important package that i paid insurance for. He called the driver and informed me it was delivered to wrong address. Said i out wrong address when Inhad proof I didn’t (receipt). He called driver and i asked him if they couldRedeliver. He wouldn’t tell the driver that this was important time sensitive and insured package. The driver didn’t want to redeliver. He was just so unbelievably unhelpful. Basically shrugged his shoulders and said nothing he could do. Meanwhile my package is at wrong address for no fault of my own. I told him he wasn’t helpful and walked away.
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September 2023 by Felicia Agnes
I drop off a lot of mail here constantly and they keep LOSING my mail. Last time the supervisor called me (Jennifer) and she was all confused how the mail lost even after I drop it off at the drive thru outside.Then I start drop them off INSIDE the building, where they have the slots to drop off mails. They lost 10/13. The other 3 is delivered. Jennifer didn’t really follow up or anything just because my mail is un insured, they don’t care ?.So we got people stealing mail from inside usps now????
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July 2023 by Non-typical Wyominite
If only the Post Master would say his name or identified to who he was, this post office would pass with proper conduct! Postmaster (James?) made Concord CA USPS look bad. Shame on him. Ray should be the post master.
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July 2023 by MsPink
Passive Aggression post master. Not willing to identify or face customers. When you walk up to him he turns his back. Unprofessional.
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June 2023 by Jasmina E.
I came into this post office as a walk-in (2x2 pictures already in hand) to complete and mail off a expedited passport application. As I was waiting in line there was already a person being helped for the same thing. I heard the clerk being super helpful with her passport application so I though, great! I really didn't want to mess it up. Another clerk called me up next and I told her I had a passport application, she immediately grabbed the envelope and began placing my application inside and asked me to confirm everything was correct. I told her, I was hoping she could verify that. She told me "I'm not a passport technician" I said, ok I would like to wait for someone who is. She told me to get bak in line. I got Ebony and let me tell you, Ebony was gracious, had a good attitude, and helped me get my application in order and mailed off. Originally she had forgotten to have me sign the application at the end, she realized within a few minutes and called my cell phone to ask me to come back! That shows true attention to detail and going out of her way to correct it. Imagine if that was sent off without being signed. Super grateful for Ebony and her helpfulness.
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May 2023 by Jemellee Manaoat
Haven’t been to this Post Office in a very very long time. I needed to send a package, this late afternoon. Surprisingly there’s a good amount of parking for a quick stop (30mins parking) and regular parking. I went inside and I was happy to see there wasn’t a long line on a Monday and there were more than two cashiers.The pricing on packages have gone up as with everything else after the pandemic. The guy that helped me was fast got me out of there within 5/6 minutes (unheard of right)? He was nice but he should smile.There’s a ton of P.O. Boxes and there’s is a drop box for regular mail if you need it.
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May 2023 by laco A
Post office where I live was closed so I drove to Concord.I tried to ship cherries to my family in Southern California using flat rate priority shipping box. I was surprised when employee name Gigi wanted me to go to Department of agriculture to get permission.I don’t know why she came with that idea but she was persistent even after I told her that I am shipping it in California.So I burned more gas and went to another usps and shipped it without problem.Peaches are coming soon.I go to UPS. Will be cheaper than driving around.
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May 2023 by mikaela ramirez
If I was able to give 0 stars I would. I came here to get a passport renewal and the passport lady was rude. A man came and was very rude. Asked a very unprofessional question. The only lady who is nice here is on the very right desk in the main center. I would never return here.
