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September 2023 by Lana Smith
Very unhelpful manager! Never calls you back or helps you. Calls the customer service staff liars
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July 2023 by Drew S.
I repeatedly was given incorrect information, partial (but wrong) information, and/or different information from every one I dealt with. US Bank initiated an account update, but no one was empowered with the information or ability to resolve the matter until it was too late. The end result was massive hassle and financial disruption for me. US Bank makes it hard to do banking.
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October 2022 by LJM FAMILY
Very Reliable and Excellent Customer Service
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June 2022 by Marquis Balinton
Very Reliable and Excellent Customer Service
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June 2022 by Melba B.
US Bank Security Alert sent to me today, regarding unauthorized charges on my account. WOW how great, the Fraud Division will stop unauthorized charges and expedite a new card to me. 5 stars again for US Bank. MB
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December 2021 by Steve Dunn
Hey U.S. Bank Branch! Remember 2014 Or 2015 Years! You Saw Sleepover Creatures Human With No Headed & Araña With Fur No Eye & No Mouth In U.S. Bank Branch! Who People Talking Saw Sleepover Creature…
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March 2021 by Rachelle Ann Neitte
I am a little overdue since I a few friends and I have started banking with US Bank a few months ago..I was referred by a family friend, Vea, to check out the services at US Bank. Specifically to meet Fernan Cordero since he had a exceptional experience opening a business checking account with him. Fernan was more than happy to take my calls, answer my questions and set up some time with me to make sure I was able to make the right decision on the account I needed. Fernan is extremely passionate about what he does and makes sure that in the end, you make the right decision about your banking needs: home equity lone of credit, business loan and savings/checking.We made an appointment to meet in person and finalize the account. Due to the current pandemic, he was more than accommodating with my unstable schedule. When I got to the branch, it felt very welcoming and the tellers are ready to greet you when you come in.Overall, a great experience! If you are tired of running circles for your banking services reach out to Fernan at the Concord Branch and he will take care you!
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January 2020 by John U.
Took a while but damn good service by Fernan helping me unravel a checking nightmare. Did a fine job getting everything straightened out
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July 2019 by John R.
Horrible customer service today from the old Caucasian lady with glasses... I'll never go here again!
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January 2019 by J P
This is the worst location..Every time I go into this branch, there is a teller that always questions my transactions, tells me things are not possible, and has an attitude problem.
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October 2017 by Ted Chrobot
Pleasant staff
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March 2017 by Vanessa P.
WORST BANK! PAULA is a rep with a high horse attitude. She was rude and charged me all kinds of fees and told me she was going to charge me 3 fees that were reversed in January! Worst bank and Paula was the worst person I encountered. Karma is coming for you.
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November 2016 by Maher K.
This branch has the least friendly customer service folks of any bank. They charge unwarranted fees and then refuse to work with customers to resolve them. They are very rude in dealing with customers especially when fees are discussed. I closed my account there. Overall US Bank follows poor practices of placing long holds on check deposits and charging maintenance fees. They make no effort to try to retain the customers that they have.
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November 2015 by Jennifer Pope
Every time i go into this branch, there is a teller that always questions my transactions, tells me things are not possible, and has an attitude problem. I have since gone out of my way to go to the park. and shop location, and have a pleasant staff with professionalism.
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September 2015 by Amy Schroll
8/8/15 I was in this bank last weekend dealing with the branch manager, Nate, and a very pleasant female employee (whose name I can't recall). The neatest thing about the bank was a table they had set up inside featuring a local business - one who obviously banks with US Bank. The featured business this month was a lice removal company in Concord: Comb It Out. US Bank keeps the table on display with the business name and magnets, pamphlets, and other information about the business. I thought it was a really great idea to promote a local business inside their branch, and how awesome for that business to get to advertise to all the other people who bank in there too! Way to support local businesses!
