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March 2024 by Linda Callahan
Good service, great location.
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November 2023 by jim c.
I have returned quite a few packages to Amazon.I go on line and request a return and they send me a QR code to scan when you bring your package to the UPS Store.The instructions say make sure you put your merchandise in a box and make sure there are no labels or shipping tags on the box or package.I took my return to the UPS Store on Treat Blvd.in Concord.The owner waited on me and told me I might not get a refund on my merchandise.His reason was there was not a label on the box from Amazon showing the original shipment.I left but was so mad I went back in the store and showed him the return instructions on my phone from Amazon.He read the instructions and still argued with me about the return.I will not use this store again.I don't think he knows the return policy for Amazon.
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July 2023 by Jeanne F.
amazing staff I'm greeted every time i walk through the door, they do not practice price gouging here as does the UPS store up Clayton Rd...paid $1.46 for label here, the gouging store wanted to charge $3.56 for same, exact label that they got for free from UPS itself !!!
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June 2023 by Martin Hawco
Great staff that was very helpful.
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May 2023 by Lisa M.
Loren was a huge help today with my Amazon returns. Definitely recommend this store!
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April 2023 by Jennifer W.
ABOVE AND BEYOND! Tassia (hope I spelled her name right) was the silver lining in my cloud today. I shipped a package at the Clayton store and lost the receipt. I called today to try and get the tracking number and the poor lady there did not know how to look up a tracking number. She said that there was no way to look it up and she has never heard of anyone losing their tracking number. She suggested I call another location to see if they could help and I called the Treat store. Not only did Tassia help me over the phone while helping customers in line, she also had me merge calls between the two stores to teach the young lady how to look it up. I have been a loyal customer with Trish who owned the Clayton store, but now that Trish is retired, I will have to start shipping at the Treat store where they are more experienced. Thank you Tassia (hope I spelled your name right)
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February 2023 by Joanna N.
What sets this location apart from others is the staff. Aside from being good at what they do, they are so friendly, helpful, respectful, and kind. I've clocked serveral examples of this over the years, but something I noticed last week stands out above the rest -- I was in the store when there were a few customers, but it wasn't too busy. One employee was helping an elderly man. The employee helping him didn't just complete the required transaction, but she took time to connect with him. She didn't rush him, and instead made sure everything he needed had been addressed and was clear to him. After the man left, this employee was apologetic to her supervisor for taking extra time with the man. She explained that the man had just had a major loss in his personal life and she wanted to spend extra time with him as she knew he was struggling with the loss (of course her supervisor didn't mind at all). It was one of those moments where you witness such a beautiful interaction between two people that it boosts your faith in humanity. This is just one example -- as I said, I've witnessed many examples of the employees going above and beyond for customers, and also keeping complete professionalism when dealing with rude customers as well.I might add that in the example above, I arrived at the store within an hour of closing with months worth of unboxed Amazon returns all with different QR codes (shame on me, I know, but it was the last day to return the items). I was sure that this would be frustrating for the employees, so I was trying to rush through each return, especially because at this point several people had entered the store and a line had formed. The same employee who helped the elderly man helped me, and she kept reassuring me that I could take my time and I didn't need to keep apologizing for my mountain of returns. She was so lovely, and it was clear that she and the other employees extend the same kindness to all customers.
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February 2023 by Michael L.
The staff here are amazing. Tallissa and Julie always greet me as soon as I come in making me feel like seeing old friends. The team here are at the top of the game in product knowledge and multitasking at busy times. The service here is First Class. Thank YOU! ~ Mike
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February 2023 by Karen S.
I come in here fairly often to return Amazon items. When I went in a couple of days ago, Tallissa helped me. Two of the codes that I'd photoed from my computer screen were too blurry for the scanner to read. She said it was her fault. And, of course, it WASN'T; the codes weren't clear enough! One of my items was big and awkward for me to haul back home. So Tallissa asked the owner if she could hold them both for me, until the next day. He agreed, and I came back the next day with clear codes.Tallissa was incredibly sweet, and went out of her way to help me. That store is extremely lucky to have her on staff!
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January 2023 by Justin N.
Talissa is so awesome, she remembered me from when I was there a month ago she is polite, courteous, very appreciative of my business. I wouldn't hesitate using their services, you will be glad you did.
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August 2022 by Cindy L.
I just now notice they have a Yelp deal for package services and am sad I didn't use it lol But anyways, I came here to send out a box on Sunday and paid $11 for it to be delivered by Tuesday, not bad. Their employee greeted me as I walked in, there was no line, and I got in and out really quick. Can't complain, especially since it's right next to my gym classes
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July 2022 by Courtney C.
Thank you to Ulysses for helping me out with a smile at store closing as I fumbled with my Amazon returns lol. I appreciate your patience and cheerfulness in doing so! The lady manager/supervisor's support to him in attempting to recover my UPS Drop Off receipts was also appreciated and I felt her urgency to close was evident. Thanks for being knowledgeable and resourceful.
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May 2022 by Elizabeth Lee
CVS only has UPS pick up. They do not have drop off. But there is a UPS down the street
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May 2022 by Alejandra M.
This location is super close to my house, they usually are quick and very attentive.One thing is they actually open at 8:30 am; not 8:00...
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February 2022 by Kev H.
I've been going to this UPS store to return my Amazon purchases. It's super convenient, and if they're small items, you can simply hand over those items to the UPS staff and they'll wrap and ship them for you. You'll also get a receipt as the proof of the transaction. My experience at this store has always been pleasant - service has been quick, friendly, and if you go at the right time, you'll see no line. Parking is also super duper easy because it's located at a huge plaza with not-too-busy businesses. I also sometimes visit this UPS store to get my stamps, even though there's a USPS store right across the street.
