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January 2024 by Jimmy Dutch
Staff here was also weird there wasnt many people in at the time i walked in but the workers seemed too busy to help any one, maybe theyre short staffed but when i walked up to a couple workers they just kind of ignored me lol anyways i just left.
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October 2023 by Jaya Genesa
Lack of choices. But friendly staffs
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June 2023 by Eric M
Well organized store with very nice staff. I asked for a kinda urgent alteration and they did it in an hour, and were super nice about it.
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May 2023 by Zach Reau
Store is pretty big and well organized, but the staff are unhelpful and rude. Def won’t be back. Uniqlo’s ordering and returns are already a headache so I guess it’s time to find somewhere else to shop :/
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April 2023 by Elle Forrest
Good stuff, great staff
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March 2023 by C Pérez
Big store. Didn't find a lo of ladies stuff but it was a good experience.
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January 2023 by Gabrielle T.
I had to return a sweatsuit someone gave me for Christmas that didn't fit. Let's start with the good, y'all: - The staff member who assisted me was willing to allow me to exchange the merch sans receipt. - The staff member who assisted me was not a gargoyle, technically. - The store was relatively clean and tidy (although this was at 10:02 A.M., two minutes after they opened.) - Some of their clothes are cute! (When in stock.) Let's move on to what wasn't working for me: - The staff member who assisted me may not have technically been a gargoyle, but he was basically a statue engrossed in his phone/iPad thingie unable to move, so he could have been. - They didn't have ANYTHING left. Granted, this was at the beginning of the year, just after the holiday sales stripped every store of every item everywhere. But they were so bare bones I kind of wondered why they bothered opening their own doors that day. - Girl, if I have $1 change in a damn merchandise credit, give me my friggin' dollar bill and let it go. They legit gave me a $1 Uniqlo gift card, which essentially guarantees that you have to BUY something you wouldn't have previously spent money on just to use a damn $1 credit. The result: I'm still waiting to get a better idea of what Uniqlo has to offer me, because it can be pretty inconsistent.
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December 2022 by Michael W.
All Uniqlo stores are an excellent look inside and outside. This one in Sunvalley Shopping Center is no exception. The store is spotless. All merchandise is very well displayed. Shopping in Uniqlo is an enjoyment! The store layout is pretty much the same as before the pandemic. The clothing they carry is similar to a few years ago. They're mostly very simple and comfortable designs. One of the significant differences between pre-pandemic and post-pandemic is the prices. The price of most of the items is higher than before. Also, they have way fewer items on sale and almost have nothing on clearance anymore! No more bargain items now! I still like comfortable clothes from Uniqlo. But I don't have to motivation to shop in the store anymore without the bargain items! Lol!
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December 2022 by Michelle B.
Horrible customer service. Horrible return policy. They won't let us return a jacket we bought at another store. Only exchange. Horrible experience all around
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November 2022 by Vishal Surana
No where in comparison to Great Mall
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November 2022 by Cedy L
Love this store and the clothes
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October 2022 by Net A.
First time to shop in here. Just purchased some not on sale undergarments. It's the self checkout counter that amazed me! I was looking for a scanner to run thru my merchandise and had to ask help. I was told to just drop all of my merchandise in the enclosed bin. I did and all the items appeared on the register screen ..wow!!!! Technology gets better for express checkout!!! Amazing!!
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September 2022 by Shirley Harvey
Can’t return item purchased at a different location
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September 2022 by Maria D.
Love the Brand - fell out of love with shopping in this store at Sunvalley, Concord because - I was made to feel as if I could be a shoplifter. I selected the two shirts I wanted to buy, but first a trip to their dressing room to try on shirts. I waited for a sales associate before going to a stall. The employee , without being cordial took my shirts from me, told me she would take them to the dressing room stall for me and patted down the shirts to see if they may have contained something ( I'm guessing) , did not hand me my garments back , just placed them on the bench of the stall and walked away. I felt uncomfortable, alienated and singled out. As I write this , retail is in crisis mode because of the high retail theft that is currently taking place. However retailers cannot alienate the innocent shopper . I will not return to this store.!!
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August 2022 by Qian L.
Drove to a few Uniqlo locations trying to find my size. Chris was super efficient and helpful. 10 stars for the customer service!
